Complaints & Reviews

Quality of the watchy customer and technical service

I bought a Breitling Superocean II 36 watch in Jeddah. After couple of months the crown of my watch loosened...

brand new defective breitling watch

Reviewing the brand I have never seen worst customer service from any of manafacture or retailer, I bought a...

boutique working hours, if any!!!

I have been calling for five days and visited the boutique in Riyadh but to no avail. I even called your...

unacceptable level of service

My name is Wael and I live in Riyadh Saudi Arabia. On 18th November 2018 and 3rd December 2018 I dropped 2 Breitling watches at your store in Riyadh for necessary check up and maintenance. last week and after almost 7 months of promises that the maintenance issue will be solved by the deal stroke with Breitling UAE, your agent/ distributor in Saudi has been terminated and I am being asked to collect the unmaintained watches. I don't think that this is what Breitling promises its customers and I find this level of service/ professionalism very frustrating and unacceptable. I have been trying to reach a resolution to this issue by contacting your company through the advertised site with no luck . look forward to hearing from you what to do with such situation.

my breitling watch - fix a problem

I have been trying to drop my watch in Olya - tahlia shops to be fixed for the past week and there are no one...

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return policy

To Whom It May Concern; I was a client at a Breitling Boutique at the Oculus in NYC. At the time of purchase...

seawolf maintenance

I took my seawolf watch to the Breitling shop in Jeddah on the 27th of August 2018 and they told me that it...

Jeddah Pharmacies

super avenger 2

Good afternoon. My name is David Branch and just about 2 months ago i decided to treat myself after alot of...

Resolved new watch

Hi Last month I bought a new Transocean Chronograph in the UK. I live in Australia. Last week I flew back...

copy receipt

Hi there hope you can help me, lost my watch last week on holiday and trying to claim so I can purchase a new...

Avenger II Seawolf A17331

I purchased the above watch in january of this year and the watch is still under Breitling warranty. It i...

transoceanic chronograph

Purchased a new Transoceanic Chronograph for my son's graduation from an authorized overseas Breitling...

Great Falls Products & Services

breitling crosswind

Hi. I have had a briteling watch now for quite some time and absolutely love the watch. Just recently noticed...

Cockpit b50

This watch had to be repaired before a year old. It had to be set to the Swiss and total time was a month...

colt automatic

I purchased the watch about 14 months ago. In that time I have returned it twice for repair with a recurring fault. Both times the fault was with the watch and not external damage.

The brand promises high quality but has not delivered that at all. I asked for a replacement watch but the jewellers will not do that and breitling have not offered.

After speaking to citizens advice, they have reassured me that if a product is assured as luxury or high quality such standards apply when buying the product. Therefore for it to be needing repair within the first year it conflicts directly with the trading standards that the brand markets.

I have even reached out to the Facebook page but had no response. I would appreciate a response if possible and also would like the trade association for which the company is linked.

Elliot Burnley

superocean 44 special

Purchased this watch on 10/31 at Diamond International, Puerto Maya, Cozumel for $3, 600. Upon evaluation by...

watch

Further to my previous email I had problems with my braitling since day one. Breitling should consider...

time keeping

I bought a Breitling Colt in April 2017. It was losing time from day one. I took it to an authorized dealer...

3 faults in 3 years

I am writing to you regarding the above Breitling watch. My watch was purchased at Watches of Switzerland at...

bad service for breitling watch

Hi,

My wife has a Breitling A77380BR watch. The watch worked fine for 10 years without any problems.
Six months ago, my wife brought the watch for Battery replacement to the Israeli local agent (Padani). Since then the watch does not work properly. It is harry few hours a day. She already brought the watch for repair 6 times and it still not fixed. After last time, the watch completely stopped working.
Not sure I understand why luxury watch company like Breitling works with such unprofessional Agent that cannot solve the issue for such a long time.
Please advice How to proceed from here.

Asher Golomb
+[protected]
asher.[protected]@gmail.com

  • Updated by Asher Golomb · Nov 05, 2017

    Hi,

    My wife has a Breitling A77380BR watch. The watch worked fine for 10 years without any problems.
    Six months ago, my wife brought the watch for Battery replacement to the Israeli local agent (Padani). Since then the watch does not work properly. It is harry few hours a day. She already brought the watch for repair 6 times and it still not fixed. After last time, the watch completely stopped working.
    Not sure I understand why luxury watch company like Breitling works with such unprofessional Agent that cannot solve the issue for such a long time.
    Please advice How to proceed from here.