Complaints & Reviews

false advertising

I own a 2005 chrysler pacifica, with the touring package option, because of this option the tire sizes are 235x55x19. Hard to find a competitively priced tire. Today during the rush limbaugh radio show tire kingdom advertizes a sale of a new tire (I did not get the name of the tire), any size $79.00 each. So needing 4 tires I call tire kingdom and am told even though the add says any tire size they tell me the sales price is only for specific rim sizes and of course the 19"rims are not the standard rims size. Then they proceed to tell me they can get me 4 tires on sale for $1, 100.00. That's one heck of a sale. Since when does any tire size mean specifc or standard type rims? Any size sale to me means any size thayt means 19" rims. That is false advertising. My next e-mails are to the better business bureaus in both sarasota and manatee county, florida. False, false, false advertising - fantastic bait and switch. This is just wrong.

wrong job done

My car had a power steering fluid and a right axel problem. When I went to the shop to get my car fixed, I...

honesty

I currently work for tire kingdom. I feel horrible for what I want to tell all of you. I try hard each day to live a life of honesty. I love my family and I try to treat others the way I want to be treated. I work in the shop and previously worked in sales. I have been with the company for over a year now. Sad to say, I have yet to find an honest manager who does not constantly force their employees to perform dishonest work on customers cars. Its not just one car here and there. The dishonesty is daily. Not only one store, but every store I have worked at. Employees are threatened with their jobs. We cant speak to the district manager and its impossible to go up the chain of command to actually get someone to hear you without being in fear of your job because you are the whistle blower. Employees are told to overlook and disregard inspections so that the sales person or manager can make the sale or the numbers. The company spends alot of money for employees to go hear paul grady properly train us. When we get back to the shop, then we are told to forget what paul said and forget the training because now we are in the real world. I hope one day someone will find a way to fight the monster (tire kingdom) and get results. Tire kingdom is stealing from its customers and employees. When will it stop? Please, I beg each of you to stay away from tire kingdom or at least get a second opinion on your vehicle.

  • Co
    commonsense007 Feb 27, 2011

    Wow... only a ### would think a 19" tire would cost 79bucks. If it seems too good to be true it is, next time read the fine print.

    0 Votes
  • Bo
    Boncat Sep 23, 2011

    Agree. After dealing with Tire Kingdom over 20 plus years - it's the same story. After 1 bad experience I decided to give them the benefit of doubt only to have to have another bad experience. You can NEVER go in there for just tires. It's always the same story - you need brakes - you need shock absorbers, etc. At Ft. Lauderdale store - (1991) went in for 2 front tires - was told I needed brakes. I expressed I only wanted tires. Guess what - they broke my rotor - now I had no choice but to get new rotor for brakes. One way or another they will get you!! Skip forward 19 years. One front tire needed & my friend said he will take care for me. I said to go anywhere EXCEPT Tire Kingdom. Yes - he went to Tire Kingdom of all places. While on phone with him - I over hear them tell him that he needs brakes & all new tires. Told him to get out of there. Too late - he already purchased tire. $180.00 later for 1 tire. Called around for prices - every where else $120.00. No one goes unscathed at Tire Kingdom.
    They are still ripping people off 20 years later. Nothing will ever change with them. They are notorious for selling unneeded repairs. Please boycott them.

    0 Votes
  • Bo
    Boncat Sep 23, 2011

    Agree. After dealing with Tire Kingdom over 20 plus years - its the same story. After 1 bad experience I decided to give them the benefit of doubt only to have to have another bad experience. You can NEVER go in there for just tires. It's always the same story - you need brakes - you need shock absorbers, etc. At Ft. Lauderdale store - (1991) went in for 2 front tires - was told I needed brakes. I expressed I only wanted tires. Guess what - they broke my rotor - now I had no choice but to get new rotor for brakes. One way or another they will get you!! Skip forward 19 years. One front tire needed & my friend said he will take care for me. I said to go anywhere EXCEPT Tire Kingdom. Yes - he went to Tire Kingdom of all places. While on phone with him - I over hear them tell him that he needs brakes & all new tires. Told him to get out of there. Too late - he already purchased tire. $180.00 later for 1 tire. Called around for prices - every where else $120.00. No one goes unscathed at Tire Kingdom.
    They are still ripping people off 20 years later. Nothing will ever change with them. They are notorious for selling unneeded repairs. Please boycott them.

    0 Votes

put the wrong size tires

My husband and I recently purchased 2 new tires from the Tire Kindom on Woodruff Rd. in Greenville, SC. I started noticing a really loud whining noise coming from the front end of my car. It got so bad that we took it to our mechanic. After being with out a car for over a week, my mechanic said that our front end had to be totally re-done due to them putting the wrong size tires on our car. It is a 2001 Ford Explorer. The damage so far is $950.00. They are admitting to putting on the wrong size tires but taking no responsiblity for the front end. Our Mechanic consulted with another as well as Ford and all three concluded it was due to the wrong size tires (by 3 inches) being put on our car. We will be suing as we were told the rear end will have to be done as well. They suck and are so horrible!!! BEWARE!

misleading customers

Do not let Tire Kingdom take advantage of you. Do not take their word that you have a problem with your care. They do a fine job with the tires and that should be it. They do not make much profit in the tires the real profit comes in the extra servives they try to offer. I recently took my Explorer in for a tire rotation and oil change. When they were finished i was informed taht my rotors are warped and the brake pads are worn unevenly. I was given an estimate of $720 to replace the rotors and pads. I said that was strange because I have not felt any vibration while braking. I was assured that there was diffently a problem. I told them the price was too high and I could not get the work done, I recieved a phone call 10 minutes later and the price dropped to $610. Still too high. I stopped at an auto parts store and bought the rotors and pads for $170 and did the work myself. I took the rotors and pads to a mechanic, the rotors are fine, there was some difference in thickness between the ibside pad and outside pad. To sum this up Tire Kingdom tries to make money on the extra services, there is 100% mark up in parts. They were trying to charge me $150 per rotor not including labor. They are oppurtunistic company and will try to take advantage of an individual.

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fraudulent selling of uneeded repairs

Lately, every time I got to Tire Kingdom I am assailed with every kind of unneeded repair a persaon can imagine. I hate to go to Tire Kingdom because I will have to have an ugly confrontation over repairs that I don't need at ridiculous prices. Most recent one was $796.00 for tie rod ends and shock absorbers. Independent mechanic says neither repair needed.

This happens every time I go to Tire Kingdom. I could take in a brand new 2010 car and they would tell me I need tie rod ends and shock absorbers.

A visit to Tire Kingdom is stressful. The worse the economy gets the more repairs my car needs.

  • De
    Debbay Jun 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I couldn't put it any better than Roman did!!! I soooo agree!! Going thru the same today!! No more Tire kingdom!!! I'm done with them!!!

    0 Votes
  • De
    Debbay Jun 13, 2012
    This comment was posted by
    a verified customer
    Verified customer

    The fact that it's close to home was a good thing, right?! Wrong!!! Doesn't really matter, because today I went to one in PalmHarbor, and guess what, they tried to sell me everything under their roof!!! Don't even want to go pick it up!!! But, I'm on my way :(

    0 Votes

dishonest rip off

These guys are completely dishonest I took my car in for an oil change and rotation and balance (my car was running great no problems at all) Obvioulsy take advantage of women

I had purchased my tires through them so i get the free rotation and balance...Richard the manager told me I needed two new front tires that I had hit something and they were damaged and no warranty would be offered. I took my car to Discount Tire where I was told only tired was defective and there was no way I could have done it...they got me a me a pro rated new tire at a third of what Tire Kingdom wanted from me and balanced and rotated for free and said they would continue to do so for me for all tires lifetime

On top of that they sent me a $3000.00 estimate of misc work they claimed needed to be done, after having several guy friends review it was a complete sham. I had been in there 6 months before for the same service and they called saying I needed a new serpentine belt that mine was about to go and wanted to charge me approx 350 to replace it...again consulted male friends they said it was way too much, I picked up car called other mechanics recommended and they were half to a quarter of what Tire Kingdom wanted and .nce I took it in to a mechanic and thankfully he was honest andttold me my belt was in great shape did not need replaced...and on the estimate they gave me 6 months later they dont mention the faulty belt on the new estimate

When I picked car up they told me it was extremely danagerous to drive on bad tire when I replied I had no money to replace at the time they said well you better get someone to put on spare (noone there offered to do it) Discount Tire said although tire was not in great shape unless I hit pot hole in particular angle it wouldnt have blown

Needless to say I will not be going back there regardless of the free lifetime rotation and balance.

  • Lu
    Lucas Aug 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I took my car in for oil change and tire balance and rotation, I purchased my tires there two years ago. The manager called me and said my front two tires needed to be replaced that I had damaged them by running over or hitting something, and my struts were going bad so that may also cause the problem Since I did not purchase road hazard I would have pay full price for two new tires.

    On top of that they sent me a quote for over two thousand dollars worth of work that needed to be done (my car runs fine absolutely no problems) and my boyfriend and boss reviewed and said was ridiculous at what they listed and what the charges would be and what is ironic about this is the last time I took it in for service they said I needed a new serpentine belt asap and the charge would be approx $300.00 I declined the service called other mechanic referred to me he quoted me a third of the price and when he looked at it said it was fine didnt need to be replaced...now on the newest quote Tire Kingdom doesnt even mention this belt that I never had changed that they said was so deteriorated previously

    I did not have them change out my tires and when I picked up the car they said they could not believe I was driving my car on the tires how dangerous it was I replied what should I do since I can not afford it they replied get someone to put on the spare with no offer to put it on for me As you can see they were certainly not looking out for my safety

    So i then took my car to another place to get second opinion, first only one tire needed to be replaced but mostly they said there was no way I couldve done that damage and the tire was in fact defective..they were able to contact tire manufacturer and give me a new tire at a prorated price obviously much lower than Tire Kingdom wanted to charge me

    I also have had problems with my brakes since they did them they first said it was my fault and only after me being very aggresive did they fix

    Lastly my boss just called to inquire about their trying to pull all of this over on me spoke to the manager and he said "sir I asked your wife for your cell number several times so I could go over this with you and she would not give to me she said you were on vacation" that conversation never took place and when he was told my tire was indded defective I had done nothing wrong Tire Kingdom had nothing to say.

    0 Votes

awful service

All I can say is I've been a customer of the State Road 7 and New England store for years and I've had it. They can absolutely not multi task at all. If you need more than one thing done you have about a 30 percent chance the remaining items will be done. 90 percent of the time you will have to revisit for either forgotten work or faulty work.

They get your repeat business by selling lifetime rotation and balance or alignment and then sell unneeded repairs and parts on your return visit. There is also a pattern that if you stay with your car they won't try and sell you anything for fear you may inspect. BUT if you drop off you will get a call that something else is needed. They bet you won't come over to inspect and will just approve the repair. It's to the point I think I have replaced/repaired everything on my 60, 000 mile car they are capable of repairing.

I habve had work that was charged for and not performed and if it is performed something is always loose or incorrect.

I am done with Tire Kingdom. I will try AA Roadway which was referred by AAA on their web site.

rip off - cheats

I needed two new front tires since they were badly balding and one had the inside of the tire coming out. I couldn't afford to buy 2 new tires so I asked my parents to help me out. They live 100 miles away so I couldn't exactly drive that far on bad tires. I initially wanted to go to Goodyear since my back tires are Goodyear and they seemed trustworthy (then again they dealt with my boyfriend). So I asked them to send me a check or put money in my account since I didn't want any car service places knowing my parents were helping me (didn't want to get ripped off). But, my parents refused to do that and instead told me to go to Tire Kingdom since they were having the "New set of tires for half price" deal. It was set up so they could pay for it at the Tire Kingdom near them. I wasn't comfortable with this, but my parents weren't concerned.

Well, I bring my car in and, lo and behold, I get a call telling my battery is dead; they claimed that it wouldn't even jump start. That's so odd since I haven't had a problem with my battery at all. Of course, the first thing out of the managers mouth is, "Do you want to call your parents to tell them what's going on?". And, since my parents didn't want me to go without my car, they paid for a new battery... on top of a new set of tires. I was obviously an easy target... young girl who's daddy, who wasn't there, was paying for everything.

My boyfriend went with me to pick up my car (to make sure everything was actually taken care of) and since I had paid for an oil change, he questioned the manager if I actually got the oil change since he saw the mechanic simply pour the oil. The manager, instead of explaining they were topping it off, got a serious attitude with said boyfriend and asked "Are you serious?". Then attempted to belittle my boyfriend by saying "I take it you dabble in cars?" (my boyfriend used to work as a mechanic and wanted to make sure I wasn't getting more ripped off). I am never bringing my car there again.

scam

I am the wife of a 5 ase certified technician. I am very upset over this new flat rate system. My husband ha...

rip off, no call back

Took car in with only 11, 000 miles on 55, 000 mile tires. They were down to the steel. Manager said does not cover alighnment. I went to walmart and bought 4 new tires. Took car to body shop, they took to same tire kingdom and said alighnment was dead on ok. But I filed a complaint and they will not get back to me. My new tires cost 400.00. The price of the tk tires was420.85 I feel I should be reimbursed for the tires, for the 41, 000 miles I didnt get. Why are people like this allowed to rip people off?

pop up tent damages my car & they won't pay

Bought a tire from tire kingdom and had it mounted. When they finished with my car they pulled it around by a pop-up tent they had. Wind grabbed tent and bashed it into my car.

Employee comes out with a rag and starts rubbing the damaged areas. I tell him he is making it worse. His reply is that he is using a compound that wipes off. Wrong!

I was told to have someone look at it and they would take care of it in house if it wasn't over $100. I'm no body expert but a bmw m3 w/ a dent is going to cost a bit more then a hundred bucks.

So I come back with estimate of around $750 and was told to get to more. Fair enough. I don't live in the area of this tk but did run around that day and find two more shops. All came in w/ estimates of around $750. All said employee actually made it worse by taking off clear coat of car.

When I returned to tk the manager stated he was going to use the lowest estimate. Again fair enough I think. However, I am not going to use the shop w/ the cheapest estimate. My son had done some damage to the other side of my car. When he has the money for that repair I will get it all done by a place I trust and have my car all one color.

It was then the manager informs me that they will not giving me the money for damaging my car because I might go on a cruise to the bahamas! I reminded him he owed me for damages they created. And it was my choice when I wanted car repaired and with whom. He again stated he would pay the company of his choosing cuz he didn't want me going on vacation.

I have a call into the general manager now.

taking advantage of customers

I brought my car to tire kingdom on several occasions, every time I went there it was another big catastrophe. Fist I needed all new tires, second time my belts were ready to snap, third time my shocks were bad. Let me tell you my tires supposedly were warranted for 40, 000 miles, I purchased them a couple of months ago when I took my car to my own mechanic yesterday he told me my car was shaking because my two front tires were bad. I was at tire kingdom saturday and the only thing they told me is that I needed new shocks. Mind you every time I have been there its only to have my oil changed and this is what happens. So with that I called tire kingdom in naples and adolfo answered, I told him what happened that I just got my tires not long ago and there bad and he had the nerve to tell he would pro rate me for new tires. (I would not buy nor what I have tire kingdom touch my car again). Also when they put my new belts in the car squealed like a pig. I called and they told me to give it a week or two, so I did, however it never went away until I went there on saturday and told them (again) that the belts they put in were not working right so they finally adjusted them. I don't know if it's because I am a woman that they thought they could take advantage of me or because they actually screw everyone that walks through the door.

I was ripped off again and the manager couldn't care less!

Ripped off again at tire kingdom! I took my 2001 lexus rx300 to tire kingdom to get the oil & filter changed...

worse repairing

I went to tire kingdom to fix the noise coming out of my front wheels, when we went for a test drive they...

tbd

The saga continues
After my wife was sold two new rear tires on a new car with 14, 000 miles, we have now been back a total of six different times between the two stores, the car is now vibrating and none of the tire sensors work. They finally admitted to breaking the sensors but still refuse to admit they do not know how to fix the problem, hence the six trips and it is still not fixed. Will update as the manager comes up with more bs and stalling tactics. Does any one have a contact name for corporate, I need my $500 back and someone to pay ford to fix everything.

alignment

I was at the location on royal palm beach blvd. On 2/12/2010 because I needed a tire. The employee that helped me said, the reason the tire was wearing the way it was, was because I needed an alignment. He suggested I buy 4 tires and the alignment. I ended up purchasing 2 tires an alignment and an oil change. I have been using this location for many, many years and felt comfortable having them do the job.
After picking up the car and heading to riviera beach I realized the steering wheel was veering to the left. I called the store and was told to bring it in anytime.
I returned to the store early evening. The employee behind the counter told me there is some tool that holds the steering wheel and it must have slipped. I asked him "dont you check your work"? Go for a test drive or something? I got no response!
I also wanted a bulb changed for my turn signal and they told me it was a 30 minute job and it would cost $45.00, its 2 screws... That was a joke. The way the economy is now this is no way to treat customers or do business.
I put my families safety in your hands. I feel you did not hold up your end of the bargain.

Paula missano
122 gibraltar street
Royal palm beach, fl. 33411

[protected]

  • Mu
    MUSTANG-MASTER May 15, 2010

    your stupid, the tech should have test drove you junk and if you dont want to pay a pro to install your turn signal do it your self and don't blame the ECONOMY ON YOU CHEAP [censor]!

    0 Votes

tire rebate from xmas holiday

Purcased tires from this location, was talked into 4 tires wheni went in for 1. Re: 100$ rebate on 4...

rebate

Tire Kingdome had a Hundred Doller Holiday rebate on the purchas of 4 new tires. I purchased 4 new tires from...

unfair practices

I went in for 2 tires on the front. Salesman john checked the mileage and tires. During an hour of waiting...

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