I went to tire kingdom in salisbury nc on 11/9/07. Wanted two new tires, all 4 wheels aligned, brakes checked for wear and an oil change. After finding the brakes had 50% wear left I declined replacing them. What I got was an inflated shop charge from $4.00 to $14.00.
Just an aligment check nothing actually fixed. All four tires inflated to 70 psi.
I did not pay for the alignment or shop charge.
It was a sunday and my car was able to run and start up I just had been having issues with the steering wheel and car locking up and having the service engine soon light come on the night before, I had my car towed just for safety reasons to your store.
The manager, I believe quoted me $95 to run a diagnostic test on my car and said he'd put it toward the repair if I agreed to the price and procedure. I did. He informed me it would take an hour.
After the wait, I was told they found nothing and reset my car and test drove it twice with no problems. The mechanics told me they thought it was just a glitch.
I wasn't very happy when I had to pay $95 and have to wait an hour when they really didn't do anything.
I was even more upset when I broke down the very next day. I took it somewhere else and they told me I had 3 things wrong with it and I had to pay almost $500 just so my car would be drivable.
I still have my receipts and I emailed corporate this letter.
On Monday I had my tires rotated, balanced and alignment performed. They did not have the oil filter so I...
Beware. They are dishonest and deceptive. They only care about making money. I took my car to Tire Kingdom, 3550 S. Washington Ave., Titusville, Florida. I went in for a diagnostic check because my car was hesitating when I accelerated. They lied about me needing a new fuel pump (I had just had that replaced!) Then they tried to tell me it was the injectors and quoted me $700 to do the job. I drove home 5 hours later with the same problem. I no longer trusted anything they said. My husband looked under the hood and found a spark plug wire that had fallen against the exhaust manifold causing an arc. He thought that could be the cause of our problems. He taped the wire, moved it away from the hot manifold and drove the car. It drove without any problems! He is not a certified mechanic and was able to fix the car in 5 minutes!
I have been very frustrated with trying to pay my tire kingdom credit card bills. There is not a clear website address and when you finally find one you can't get back to it again even if you save it to your desktop or favorites. If you try to call the company they tell you there is a $14.95 fee to pay over the phone. If you don't get it in the mail in time they will charge you a ridiculous late fee and to priority mail it it will cost $17.95. Last month my payment was for $12.00 so obviously none of those options were going to work. I want to know why there is a fee to pay over the phone and why you can't ever get to the proper website easily to pay online. This is messed up.
I began paying my tire kingdom credit card online once they finally gave that option. The computer that I had...
We purchased two tires on August 2007 for our sons 2005 Ford Focus. He put exactly 25, 000 miles on these 60, 000 mile tires. We realized in May 2009 that one tire was not retaining air and that they both had no tread and needed to be replaced. As the tires were under 2 years old and under 50% of the manufactures mileage usage, we expected Tire Kingdom would credit us about 50% of the original tire price toward replacement tires. Original price was 100.00 each.
They instead informed us the tires showed uneven wear and they would only credit us 25.00 on each tire. Please note that the tires were rotated three times and realigned once in this 20 month period. We agreed to the replacement deal although we felt it unfair.
Then to top it off we realized when we got the vehicle home that the manufacture date on the tires was March 2006! The new tires we had just purchased were already three year old and will be worthless and dangerous in three more. We did try to view the code before leaving Tire Kingdom but the tire was installed in such a way that you must crawl under the car with a flashlight to see it.
I will never do business with this company again!
Very Bad experience. I have my car replaced with 4 new tires (Mich Harmony MO1, 185/65R15). Later I found...
With the purchase of new tires for my car in November of 2008; I was given enrolment document for free...
On 3/18/09 at 12:53 pm I delivered my Lexus sedan to Tire Kingdom on SR 7 in Boca Raton FL to replace two from tires and to change the oil. I had inspected all the tires myself together with my neighbor (who sells cars for a living) and determined the front tires needed to be replaced and the rear tires had more than 1/2 the thread still left and was good. Later that afternoon, Arend Ferverda (the manager at the location) called me and said I need Rear tires as well, Alignment for all 4 wheels and that my brake pads were overly worn and need to be replace for $229 each wheel.
He said that the Alignment would cost $129 and th extra tires were the same cost as the front tires. I told him that i had inspected the rear tires and they were fine. He said that they were not safe. I became suspicious because I saw with my own eyes the rear tires were fine. So I told him that I would have to call him back. I called Lexus service at the local dealer and they said the the brake pads ($229 each for a total of four Arend Fenwerda quoted) does not need to be replaced unless the light is on indicating it is wearing which was not the case. They also said that they would do the Alignment for $89 and had no opinion on the rear tires as they had not seen it.
I called Arend back at Tire Kingdom and told him that Lexus would do the Alignment for $85 dollar and he immediately said the he would do it for $79. I told him that I was not interested in the Brake pads and that i would rather have Lexus do the Job. I further told him I would only agree to have the rear tires replaced if He would keep the old ones for my inspection and he would put them back on if I wanted. He agreed. Lexus later said the brake pads were fine.
I went to pick up my car and guess what? They cannot find the Old tires for my inspection and would not give me the car unless I paid them in full. Arend Fenwerda says to pay the bill take the car and come back tomorrow morning and I will have your old tires for you. Well that never happened he gave me more excuses as to why he could not find the old tires.
Worst, as I am walking toward my car I see a big dent and scratched and light color paint on the driver side front. I immediately turned around walked into the service area and spoke to David Shaffer (acting Manager since Arend Ferwerda has left for the day). David say the dent looked like someone drove the car and hit something. He acknowledge that It had to have happened there as there were no reports of dents on the car and continued to fill out a customer Refund form, signing it and putting is information on it and describing the damage. He said that I would have to bring the car back tomorrow when Arend Ferwerda was there to get a picture to send it into corporate and they would make arrangement to fix my car and pay for it.
Well the next day, Arend Ferwerda Looks at the car and says that it did could not have happened there. I told him that When the car arrived that it was fine now it is wrecked and it happened while the car was in your possession. He said that he would call this insurance people and he would get back to me. I had to call him 3 days later since he never called and he kept delaying me. First the guy that worked on the car was not here today and other excuses. Then I finally stopped in to see Arend Ferwerda and He says they cannot help me period. It was not there fault. I simply told him that he would regret it and left. 10 minutes later he calls me and says that he spoke to his regional manager Adam Bowsky [protected]) and he said that they would repair the car. Arend Ferwerda said for me to get 3 quotes and that they would reimburse me.
I got three quotes to repair it and call Adam Bowsky to let him know. He asked how much it was and then said that he was going to have to turn it over to his insurance company. A week later I get a call from a Jennifer Dougherty, Senior Claim Rep for Gallagher Bassett Services, 13801 Riverport Dive Suite 501, Maryland Heights, MO 63043, [protected] x 244. I told her what had happened and she proceeds to say that the mechanic said that it could not have happened there because the paint on the car was white where the dent was (it is actually pail yellow) and all the pumper in the garage was yellow. I told here that this is funny since David Shaffer signed a refund report saying it was damaged there. She wanted to see the document. I emailed her all three quotes to fix the car and the refund form signed by David Shaffer.
A week later I get an email from her saying that 'we reviewed the service invoice in which it was indicated, before they worked on your vehicle that there were scratches to the left front' and they were denying the claim. This bought back memories of my corporate attorney telling me that the biggest scammer in this country is Insurance companies.
This business Tire Kingdom Is nothing more than a scam! They do work to your vehicle that you do not need and you cannot trust them. Is there anyone else having problem with them? Please write back here. I have a few Ideas on what I should do, feel free to recommend some as I can use them.
By the way, I have in invoice for the work and nowhere on it does It say anything about scratches or any damage when the car was checked in...
There Logo is Tire Kingdom: Service Brakes Batteries and More. I guess I got the 'more'. Hope this does not happen to you, but be very careful there.
Below is copy of a letter that I sent to the ceo of tire kingdom. Apparently he has made it very clear he has no concerns with keeping his customers.
Thank you for informing me that mr. Wolford has seen my letter. At least now I know how your company feels about long standing customer. For mr. Wolford to think that giving a customer $68.00 dollars off the price of a tire is deal then I am sure I won't be the only customer you lose.
I can't even explain how disappointed I am as a (former) customer of tire kingdom.
Robin & todd mcvicker
On fri, feb 20, 2009 at 1:12 pm, kies, ericka wrote:
Dear mrs. Mcvicker,
Mr. Wolford and mr. Grassi discussed your issue yesterday and mr.
Wolford is one hundred percent behind mr. Grassi's offer. Tire kingdom
Will not be issuing you a free michelin pilot sport tire. The invoice
Attached to your fax does not indicate that you purchased your tires in
The "buy 3, get 1 free" program and we have never run any type of
Michelin tire in such a program.
Mr. Wolford apologizes for any miscommunication but believes what chris
Has offered you is a good deal and better than what we would offer any
Customer who would walk in to any of our stores today. Chris's offer
Will be honored through february 28, 2009 so please contact him at
[protected] to make an appointment.
President and ceo
823 donald ross rd,
Juno beach, fl 33408
I have a problem with a purchase of tires from you store at 1014 s u. S.
Hwy 301, brandon, fl. So I am writing you this letter for you assistance
In making things right.
This is the situation: in august my husband bought 3 tires from your
Store and at the time of purchase he was told he would get the buy 3 get
1 free deal. At that time we didn't need the 4th tire so when he was
Checking out he was told he could come back at any time and get it. So
He went back on february 13 to get one of our other tires fixed because
We found a nail in it and we have always purchase the road hazard
Warranty for our tires. So at that time my husband said can I go ahead
And get my other free tire for my car and explained to the man at the
Counter about what was told to him at the time of purchase. Rich then
Informed him that he would take care of the tire with the nail, but
Would not give us our other tire for free because he said it was never
Offered on those tires. So on that day I called [protected] and ask
For the area manager to call me back about this. Now it is monday and i
Still haven't gotten a call back. I call the store back and spoke with
Rich who tells me he will send an email to his manager and ask him to
Call me. Chris the area manager (who never gave his last name) finally
Calls my husband back and tells him that he would not give him the tire
For free that we were promised. So now I am having to call chris about
This issue and he says the same thing to me. He then says to me that he
Can give me a discount but he isn't sure so he said he would have to
Call me back about it. He calls me back and informs me that he will sell
Me that tire at cost which would be $200.00 and that would he would wave
The installation charges and also include the road hazard but that would
Be all he could do. I advised him that was not what was offered to my
Husband when he made the original purchase chris then proceeds to tell
Me that he thinks maybe my husband may have misunderstood what was said
To him. Normally I would understand that, but since my husband is a
Service manager and has been in the automotive field for over 20 years,
He clearly understood he was told it was buy 3 get 1 free. After
Speaking with chris and feeling very insulted by what he said about my
Husband, he then continues to question me on why it has been 9 months
(which it hasn't been that long) and now all of sudden I am bringing
This up and then starts to ask me if I even know who the store manager
Was at that time. I said I believe it was bobby and the manager before
Him was name troy. At this point I am very upset with chris and his
Comments and questions towards me. The conversation ended with chris
Telling me that was all he could offer and I explained that I didn't
Feel it was satisfactory and that I would be making contact to the
Corporate office about my concerns.
I have been a customer of tire kingdom's since at least 1997. You should
Be able to pull records by our last name we have bought tires for many
Of our cars at your stores. Here is a small list of some of the stores
We have gone to winter haven, land o' lakes, west hillsborough ave,
Plant city, n. Dale mabry, and brandon. I feel like it is very important
For me to make you aware of this situation and the resolution I feel is
Justified to keep me as a customer. Your stores have always had a good
Reputation with us and I trust that you will want to keep a customer
Happy. I see two options:
1. I want my new tire. Which is a mich pilot sport a-s 235-50zr18
Am willing to pay for the road hazard warranty, mounting, balancing and
Disposal fees which would be a total of $ 48.99.
2. Or you can completely lose me as a customer.
The free gas redemption offer is a scam. I have followed all the rules and sent in my gas receipts for Nov- Feb and have not received any gas rebates. Tire kingdom promoted the offer in their store. If you buy 4 tires at least $500 you get $500 in gas rebates. Tire Kingdom needs to stand by the offer and honor it to its custmers. They will lose customers because of it. it is a trust issue. I would like a followup to this matter. Pam [protected] or email [protected]@aol.com.
I have been a customer of tire kingdom since 2003. I purchased four tires in 2003.in approximately three...
This is a continuation to my complaint on 2/2/09 After countless hours spent at tire kingdom, and being sent...
On 10/13/08 I had my car serviced at tire kingdom and due to amount of money I spent ($730.57) I was advised...
On Jan 12, 2009, I went to Tire Kingdom in Palm Harbor, Fl., for a routine oil change. I asked that the two...
I went into Tire Kingdom today to get two new tires. I purchased the other two 3 months ago. When I went in...
I purchased 4 new Yokohama tires for my Audi from Tire Kingdom on Clark Rd, Sarasota in February 2008. Three...
On June 28th, 2008 I visited the tire Kingdon store located at 4125 West 16th Avenue Hia, Fl, Invoice # [protected] and purchased a set of 4 BFG tires for a Grand Cherokee Jeep, I also purchased at the time the King Royal Tire Service and wheel alignment from Moises M Medina, total purchase was $726.23,
At the time he gave me a "Prepaid Card Offer Certificate" for a Visa Prepaid Card worth $50.00 on purchases of over $500.00 which I quickly mailed in to The Kingdom Prepaid Card Redemption Program, P O Box 2110, Carlisle, IA 50047. The forms indicated that I should receive my prepaid card within 6-8 weeks, it is now 10 weeks and I have yet to receive the prepaid card.
This is another disappointment with Tire Kingdom, since I already logged in a complaint regarding the tire balancing which took three trips to the store to have then corrected, them Mr. Medina called me to tell me that he was mailing me some coupon for a free oil change for all my inconvenience which I have yet to receive.
Two weeks after buying brand new tires from Tire Kingdom, I awoke to a flat. I had to go to work but my boyfriend brought the car in for me (with receipt) to check it out. They said the rims were rusted and charged him 25 dollars for "rim sealant." What bothers me is that they had a 3, 000 dollar estimate ready for me when I got the tires put on to fix the head gasket (etc) yet they neglected to inform me that rusty rims might jeopardize my new tires.
This happened today and I am heading over there after work to try and get a 25 dollar refund, but we'll see. The fact that this even happened in the first place is proof enough that they are criminals.