Tire Kingdom
reviews and complaints

June 6th 2017, I was told by the man in the shop that my car would be looked at and fixed. I needed ac recharge, after calling around 345pm I was told that it would be taken care of. I arrived at the shop 4 o'clock sharp. Again I was told my car was next in line. And it would go back in 20 minutes. The work would take less than an hour. It's 630pm my car hasn't gone back it's still
Sitting out the front. All I get is that the shop is backed up. This is a discrace. 3 hours of my time has been taken away from me. I came to this location specifically because they said it would get done. Is this how tire kingdom treats its customers? What do you have to say for yourselfs? How are you going to resolve this?

We have been coming to Tire Kingdom On Palatka FL for over year now... every time we come it's threads stripped, drain plug stripped, air filter, etc... they have been supposed to he roting tires every time because we travel ALOT and now back tires are chopped up due to not rotating them and they are suposed to does this EVERYTIME we come for oil change... we purchased tires from tire kingdom as well and now they sayin we need new tires as well... this place is a joke here and they really need to be addressed... We feel something needs to be done to replace this stuff that your hired help has done to our truck. We feel we need to a dress this and be cono acted asap at your earliest convenience. My husbands phone number is [protected] and mine is [protected]. Heath and Melissa Leftwich. Thanks...

I purchased the service plan on my tires and it just seems like every single time I have gone to tire Kingdom different stores they all have the same answer need to wait three hours to check the tire because they are very busy I guess purchasing this plan was ridiculous ### when you have a flat tire you don't have three hours to wait around I am extremely disappointed this is the sixth time that I attempt to fix this tire I will never shop there again

My truck was overheating so I took it to store #27 on Seminole Blvd. Seminole Fl.
they replaced the thermostat, radiator cap and coolant. I drove off. The truck kept overheating. I drove to Plant City Fl. from Seminole I had to stop 5 times to let the engine cool down. In Plant City, took it to the nearest Tire Kingdom store and they did the same repairs that the TK store in Seminole did along with a new water pump. The Truck worked fine then. Since I was charged twice I tried to receive compensation or labor costs from the Seminole store #27 needless to say they refused and asked me if I wanted them to pay for the faulty installation of the thermostat. Along with all the other reviews I have read this particular store is not very trustworthy nor are they honest as the tech was not reliable, nor the management diligent in what the work looks like as it leaves the shop. If you value service this is not the place to receive it.

As you know, I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.

While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.

After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.

I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of your employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.

AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!

I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.

Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up. There are several Federal Laws, FDOT, GDOT, National Highway Traffic Safe ty and other associations typically impose large fines to companies that allow this, that I have dealt with. I can’t imagine the fall out of contacting the media over this! If this is not resolved I will go public with this safety issue about your corporation.

I am filling a complaint against your mechanic and manager with the licencing Board of Florida. You cannot just throw out any safety related brackets that hold the fuel line and brake lines stable to the side rail. I think your legal team will agree with me.

As you know, I came Tire Kingdom, on 04/21/2014. I went there for a simple oil change and a routine fuel filter change. It took 3 hours to complete. During the time frame 04/21/2014 to 04/30/ 2014, my fuel economy went from about 18 MPG to about 10 MPG. The Check engine light also came on. I thought it was a fluke since no obvious problems occurred but a fuel odor.

While driving around Atlanta Georgia, I stopped at a Mc Donalds. When I came out of the Mc Donalds there was a bout a 4 foot ring of fuel underneath my 2001Bravada. I didn’t know if was from the previous vehicle. My vehicle had a higher content of a fuel fumes. I have had three back surgeries but was able to get under the vehicle. I noticed the plastic fuel filter retaining bracket was missing and fuel was squirting out with the engine running.

After several hours H-Q Auto Repair that was able to help. The proper fuel filter bracket, that your mechanic threw away, would take about 5 days to get in stock, at a GM Dealer. I didn’t think your company wanted to provide me a hotel, food and a car for 5 days, as discussed with Mr Nolan. It was determined to fix the vehicle, replace the fuel line and fuel filter and make the vehicle so I can make it to Michigan and get repaired properly, as discussed with Mr Nolan. This temporary repair took over 5 hours.

I was able to drive the vehicle home to my house Highland Michigan. It has sat for the last week. I do have a son who is a Captain in the Army home on leave. Due to the timing of this of the repair I missed a whole day of being with my son. This is all because of the incompetence of your employee. I was a General Supervisor in Prototype Engineering for GM as well as taught technical classes. This whole issue was inexcusable.

AS discussed, I want a original GM Fuel filter / brake line bracket assy reinstalled within 15 miles of my house, at your cost. For my inconvenience, I want to total of $92.56 refunded to my credit card. That was the total cost for one hour labor and the cost of a third world defective cheap fuel filter. One hour to change a fuel filter, really!

I went through over 4 tank of gas that should have been less then 2 tanked en-route to Georgia. I also demand two tanks of fuel at about $55 per tank. I was spraying / loosing fuel form the time your mechanic installed the defective fuel filter was installed to 4/30/2014, according to my MPG.

Due to the Check Engine coming on shortly after the installation of the defective fuel filter ANY problem with my “fuel system” will be repaired at your companies cost. All of the rear brake lines and the fuel filter were dangling and exposed to excessive vibrations. You don’t just throw out “rusty plastic parts.” Tire Kingdom is supposed to give the owner all parts taken off the vehicle, minus core exchanges. My vehicle could have blown up. There are several Federal Laws, FDOT, GDOT, National Highway Traffic Safety and other associations typically impose large fines to companies that allow this, that I have dealt with. I can’t imagine the fall out of contacting the media over this! If this is not resolved I will go public with this safety issue about your corporation.

I am filling a complaint against your mechanic and manager with the licencing Board of Florida. You cannot just throw out any safety related brackets that hold the fuel line and brake lines stable to the side rail. It has been over 6 weeks and no settlement!

Subject: Gross mechanic error, possible fire / explosive situation

While in Palm Bay Fl, I had my fuel filter changed at Tire Kingdom for about $90. Their mechanic installed a fuel filter that rattled / defective and he destroyer the fuel line it mounted to. The Tire Kingdom mechanic, threw out the plastic fuel filter bracket and brake line holder because it was too rusty. I was told this a week later by the Manager. I lost about two TANKS of fuel getting to Atlanta, Ga. I stopped for lunch and noticed a 4 foot circle of fuel under my Bravada. I looked under the vehicle and couldn't believe what a hack job Tire Kingdom did. My vehicle could have caught on FIRE and Blew up!

There should be fines for such a gross incompetence and causing a dangerous condition. If the fuel would have sprayed on the exhaust pipe the vehicle would have caught on fire. To get me home a local garage, in Atlanta Georgia, fixed it temporarily so I could make it home, with tie traps, new filter, repaired fuel line and o-ring. I am out about $446. I have contacted the TBC CEO & Senior Staff at TCB Corp and Exec's at Tire Kingdom, over the last 7 weeks by e-mail & mail and Certified Mail. Tire Kingdom Manager by phone & mail. I do have the defective parts, pictures and bills! I was not given the discarded bracket assy.

I have not been able to drive my Bravada in the last 7 weeks for fear it could blow up. I need to have my Bravada put back to it's original state with the proper fuel filter and brake line bracket assy. This is a very serious problem because my vehicle was able to spray / leak two full tanks of gasoline across two States. You cannot just throw away parts because the mechanic think they are too rusty. Plastic brackets do not rust. I was unexceptionable and unexcusable.

The total to close this case / issue it $ 401 + 47.56 = $448.57. I have already waited over 6 weeks to settle this matter. My Bravada sits and cannot be driven do to the workmanship of Tire Kingdom and the defective Chinese cheap knock off fuel filters they install. The mechanic, Mr Williams should lose his mechanics licence, in my opinion, for such a hack / dangerous job.

NTB enticed me with $50 Prepaid Card Redemption Program if I opened an account with them and made purchase over $500 worth of their tires. Typical of most rebate program offers, I would only be given the card if I sent in all the corresponding paperwork including copy of my receipt and rebate form filled out with every T crossed and I dotted. I filled out their forms and sent in their paperwork with corresponding receipt using my own postage and envelope, spent my time and money to drive to NTB a second time, because they had supplied me with a copy of the estimate and not a "receipt", then had to send it in a second time. All this, only to find that "CITIBANK" sends me a letter of denial stating that the rebate form dates didn't match up with the dates on my purchase. So essentially, even though they run the same promo every month, I would be denied yet again from receiving my rebate.

This is such a crock of BS that these mega-corps can give their clients the run-around and spend countless hours of their time trying to claim a rebate that is less than what they make in an hour. I feel cheated and i feel used and I feel like Tire Kingdom and their whole empire of tire companies needs to rethink their customer service at a higher level. The people that I worked with in person at the local level were wonderful and treated me very well. When it came to CITIBANK and more specifically the lady i talked to was Christine at [protected]. She basically offered no help and said it was on me to truck my ### back to NTB for the proper rebate slip and receipt and mail it again (a third time) so that I can get a measly $50 back. These rebates are a sham and this company and this bank should be ashamed for their actions in screwing the little guy. F you TK and F you NTB. And most of all F you CITIBANK!

went to get front tires installed&balanced went home & 3 hours later found 1 was flat called store manager said you must have run over something because it could not be our fault. find the new valve stem core was loose. had a slight vibration at hwy. speed, went to store they said it was not their tires on front theirs were on rear told them to put the tires where i wanted them to start with, was told it is company policy to put new tires on the rear i replied but i came for front tires&thats where iwant them. I was told they cannot do that, COMPANY POLICY . called complaint dept.fri. mon.district man.called &said they would comply with my request.tues. went back store man. said ihave to sign a waiver because COMPANY POLICY so i did. called complaint dept. to find out why they waited because i would have signed it on fri. before i made a 1200 mile trip with an annoying vibration. dist. man. called me after 2 days & told me it was a law, i requested a copy of this law & he told me would e mail it needless to say i am still waiting. 7 phone calls later&no anser from anyone.called corprorate the response COMPANY POLICY i think all the people that work there were trained in the same cage and brainwashed. I have been a mechanic for 50 yrs. had my own shop 20 yrs. and never heard such bull****

We waited 2 1/2 hrs for a front end alignment recheck ( had been done exactly 2 weeks prior), because new tires were installed some where else and wanted it rechecked. I was told after inquiring and seeing no one attending to it, they couln't find that nites paperwork, but it could't be aligned because it needed (4) ball joints. and a manager would call me with the price at 11:30 Am the next day. I had 2 other places check and was told ball joints were not required. I called the 800 number and the store manager called back and says the tech still says there is slight movement on the lower right bj and to come in tomorrow

I am very upset with my visit to your Homestead location on Monday 7/30/12. I saw your offer for buy 2 get 2 free tires on line. I filled out the form gave my credit card information and got confirmation on the purchase and the appointment. I got a call Sunday Morning from Benny, I know I have the message on my computer confirming the appointment. I got a an emergency call from work and I called to say I couldn't make it and I asked for Benny, I was told he was not there and I spoke to a very nice gentleman who's name was Carlos, and he said he made the call. I was then rescheduled for the next day, Monday at the same time, 2 pm and he confirmed that I would still get the buy 2 get 2 when I came in on Monday and if I didn't the offer would no longer be available. When I got there neither Carlos or Benny were there. The man told me that I had only purchased 2 tires and if I wanted four it would be 700 and something dollars. Now that is twice the amount I was quoted on line. I was also told that I may not be able to get a 4th tire as a Woman in front of me need 1 the same size. I thought I would go ahead and get the 2 but I changed my mind. I know I was right and I was not going to be treated that rudely and still do business there. I will think twice before doing business with Tire Kingdom in the future.

My husband toOK in his vehicle to be inspected, due to him noticing that his car was overheating. So because we just moved to this new location, he thought going to this tire kingdom would be the best option since it was clost to our home. Well the sales worker toOK the vehicle quoted him a price just to do the oil change and than later stated that he had all of these things wrong with his car. So my husband thought why not, its an older vehicle lets get the car serviced for what was told needed to be replaced. Than they stated that the price was going to be $460.00 so my husband paid that along with the $50.00 for the high mileage oil change. Later My husband came and pick up the vehicle, paid for it and than left. So while he drove the car home, it overheated. My husband than called them and told them what toOK place, so he dropped the car off and than they stated to him that they will take a loOK of it free of charge since he just paid to get things fix on it. So my husband called to see if they fixed what was wrong and when it will be ready to be picked up. So than they stated to him its his water pump and that's the cause for the over heating which total to be $250.00 so my husband was so disgusted and stated to them that he didn't have the money and that he paid them practically $570.00 already. So he stated for them to just to hold off on fixing that until he calls them back to give them the OK to fix it while he loOKs to see how he can get that amount of money. So than they stated that they will go ahead and hold on to the car not letting it account any storage holding fee. So, later we were able to come up with the $250.00 and my husband later called to see if they can price it lower than $250.00 and the gentleman later stated no, they have come down on the price already. So of course that was hard to believe. So out of the goodness and respectfulness of my husband we were on our way to pick up the car, when my husband said to himself lets call them so they can know that we are on our way to pick up the vehicle. Sadly to say when we made that call the manger stated that the vehicle is ready to be picked up and the total due is $301.00 which was very upsetting. I can go on about the HORRIBLE SERVICE that was given. I can truly say that we will never go to TIRE KINGDOM EVER AGAIN!

I called Tire Kingdom on Saturday March 10, 2012 at around 9:am. I spoke with a Patrick at Tire Kingdom regarding their prices on replacing struts for my vehicle. I informed Patrick ( A front desk worker) that the vehicle is under extended warranty and I don’t want any work done unless it‘s covered. I dropped the car off at around 10:50 am and I specifically told |Patrick again not to complete any work unless it was covered by the warranty company. Patrick called me back at 15:20 Almost a full 5 hours later to tell me that the struts on my vehicle were fine and I needed a wheel barring and tie rod replaced. Patrick said that he had spoken with the warranty company and they said they would cover those replacements. Okay everything was fine until 19:43 exactly, at that time I was called by the Manager Shawn to come pick up my vehicle because the work was completed. When I got there all hell broke loose. The manager said that the warranty company didn’t pay and I cant get my car until I PAY so me being me I refused to pay and or leave and they called the police on me and I video taped the event and It will be on youtube under Tire Kingdom stole my vehicle. I now have to wait until Monday to get my vehicle back….

On Dec. 31, 2011 I brought my car to Tire Kingdom for oil change and tire rotation.
Phil Blanche, service manager, came back and told me that my 2 front brake pads are in very bad condition. I will not be able to drive 5 more miles because the metal is so worn out and warned me that metal against metal will destroy my car. My tires have threads showing and needs 4 new ones. My rear 2 rear shock absorbers are leaking and needs to be changed.

I called car max if these repairs are included in my extended warranty. The operator told me that service is closed for holiday and will be open Monday.
Thinking that I cannot drive 48.46 miles to car max without damaging my car and risking my life with a bad tire. I agreed to have 2 front tire pads changed, four new tires and 2 rear shock absorbers changed also. Shock absorbers were not in stock and needed to be ordered. Manager Dave Anderson told me that it will be ordered and to come back Thursday.

I did not look at my bill, just paid them with my credit card $1, 496.79.
They gave me a printed estimate for the back shock absorbers: $2, 262.17

On Monday, I called car max if my extended warranty includes shock absorber, break pads and four tires. I just bought the car on Sept 2011. The four tires should still be in good condition. I also had a maintenance check in car max on October 2011. They must have not checked the break pads and the tires. And now, the back shock absorbers are leaking. The manager told me to cancel tire kingdom appointment and drive to car max and also bring the break pads.

Findings of Car Max:
1. No leak anywhere on my two back absorbers
2. My old break pads can still be used in long drives for months. The manager measured it
with Florida state standard.
3. He also assured me that my tires should have been still be in good condition until at least a
year per my check Record on Oct 2011
4. Also, non of these are included in my warranty because it was not supposed to be changed.

Tire kingdom charges:

The only service I needed and authorized when I came
Synthetic oil change --------------------------------------------------------------------- $ 64.99

Bill that I am aware and authorized because they lied to me:
Front brake install-------------------------------------------------------------------------$ 99.99
Front ceramic Brake Pads ------------------------------------------------------------ $ 99.99
BGF Long Trail Four new tires -------------------------------------------------------$ 675.96
Florida new tire fee ----------------------------------------------------------------------$ 4.00
Tire disposal ----------------------------------------------------------------------------- $ 14.00
Service tire install -----------------------------------------------------------------------$ 67.96

Added to my bill which I was not informed or aware or explained are:

Brake fluid exchange -------------------------------------------------------------------- $ 60.49
Brake fluid -----------------------------------------------------------------------------------$ 9.50
Fuel system tune up ----------------------------------------------------------------------$ 109.99
1 year alignment program ---------------------------------------------------------------$ 114.99
Service Central Road Hazard Road side assistance ---------------------------$ 92.00

total: -------------------------$1, 496.79

I recalculated their math: the total should be $1, 413.86. They overcharged me $82.93

I called Mr. Dave Anderson of tire kingdom and asked why they lied to me. It cost me extra $1, 413.80 to have my oil changed in their store. Why add a road side assistance I did not need. Why was the brake fluids changed. The various expensive testing that my car did not need. I called the tire kingdom complain dept. but nothing was done While I was talking to Tire Kingdom complain department, Phil Blanche told me to get out of his store because people were listening. Phil Blanche came to the parking lot and offered to return $296.03. I accepted the small amount, but this is not enough for the amount they practically stole from me. The overcharged $82.93 was not discovered until after I came home. I informed Dave Anderson to pull my bill and recalculate it. He told me he will mail me the check and he has not done it.

Thank you for your attention,
Fely Fleites

Brought my car in to be repaired and was ripped off so bad I had to go else where and pay for services twice. Tire Kingdom also over prices everything they sell. My car's a/c stopped working Tire Kingdom assured me they could fix it. Well for $290 it worked for 1 day. When I brought it back they told me I needed $1862 work of repairs and I went to another mechanic which charged me $850. I am out $290 and lesson learned dont shop at Tire Kingdom ever again.

went here for a tire plug, , , when trying to drive my car felt like my whole wheel assembly wanted to fall apart..ask the manager what happen they started blaming me saying it was my falt and i didnt even make it out of there service center yet..so then i ask them is it safe to drive back home..and they said yes when trying to make it home i had no choice but to stop on the side road and call for help in a thunder storm...nice now my car is damaged and when i went there just wanted a plug for my tire... glad i didnt hurt myself driving home them guys have no compassion sad...James Carrera [protected]

Tire Kingdom, 2750 Southwest College Road, Ocala([protected]. 1st they said my $9.99 coupon expired the day b4, but I didn't see an expiration date. I paid about $23 for the oil change with a tire rotation, but they lied and didn't rotate the tires, after I asked them if they did the rotation. I came back inside and they quickly said we didn't rotate the tires because the tread lines were showing and state law says they can't rotate the tires. Why did they lie to begin with? How do I even know if they really changed the oil.

My recent experience with Tire Kingdom store #209 in Charlotte, NC was very negative. I took my car in for an alignment and had to explain the problem (it's been pulling to the right) three times before he understood it correctly. After this experience, I was uncertain about the level of service I would recieve and apparently I was right to be concerned. It took over three and a half hours before I got a call back about my car and when I picked it up it was clear that it had not be aligned properly, if at all, as the problem was just as bad as it was when I brought it in. I called back and spoke to the manager who advised me to return to the store at 9:00AM when he would be make sure that it was corrected. I noticed later that evening that one of my tires looked low and when I checked the pressure discovered that they had not filled the tires to the same air pressure in the front when they did the alignment. I arrived a few minutes early the next morning and was told that the manager had decided not to come in until 10:00AM that day. I left the car with detailed information about the problem and the employee who took the ticket told me that the alignment specialist had not done to alignment the previous day but that it was performed by a less qualified staff member. He assured me that it would be looked at right away and would be ready by the afternoon. Several hours later, they called to tell me that the left axle was bent and that this had been the cause of the problem all along. When I asked how the employee who had aligned my car the previous day had not noticed it, the manager became very dismissive and told me that all of the staff were qualified to do alingments. Disappointed with the service I had recieved, I chose to pick up my car and take it to a family friend instead. However, once I got to the store, the manager did not seem interested in hearing my concerns and told me that the employee who had done the alignment was not able to diagnose problems with the vehicle. I was very disappointed with the service I recieved at Tire Kindgom and was not offered a refund or any explanation of the problems. I will be taking my car to a different mechanic and will not use Tire Kingdom in the future!

I had my girlfriend take my Xterra to Tire Kingdom for their anniversary special of oil change and tire rotation for $9.99. After being there for 2 hours with an appointment, she was told that the tech was having issues getting the kickplate off and that's why she was waiting so long.
When I got home and looked over the reciept, it said that the oil was changed and the tires were rotated. I went outside and looked and realized that tires weren't even touched. So, this morning she took it back and when they were done rotating them and checking the pressure, she found that a lug nut was missing off of both of the front tires and the air pressure was a variety of numbers from 30-40.
I will never take another vehicle to Tire Kingdom even if the service is free. Do not trust them with your car!

I must tell you that yesterday I encountered the rudest store manager of ANY retail establishment in my life. Mike Morano at Tire Kingdom store #654 unleashed the most vulgar, profane ridden tirade I have ever heard in my life. I cannot believe a man with that demeanor is tolerated by Tire Kingdom. Or that Tire Kingdom would want him in uniform representing their company. It is my understanding that he has a history or treating the store employees with no respect and has, on occasion, even conveyed threats. He is a lawsuit waiting to happen. If you are in Charlotte and want to deal with Tire Kingdom, I sincerely urge you to avoid the South Blvd store. I have dealt with Store #210 on S. Tryon near I-485 and found their manager and employees to be friendly and courteous.