Menu
Maaco Franchise company logo
Maaco Franchise
reviews & complaints

Maaco Franchise
reviews & complaints

Learn how the rating is calculated

59 complaints
21 resolved 38 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Maaco Franchise. We promise not to send you any unrelated messages
Share
ADVERTISIMENT
D
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - Paint job on my Nissan Titan pickup.

The Maaco Center at Sarasota 1570 N Washington Sarasota, Florida 34236 The customer service and workmanship at this body repair center was at best poor. I am not sure if anyone there is qualified to run this business. I contacted Grant 2 months in advance to set up a date. Was told 1.5 to 2 weeks for repairs. It was agreed on and I dropped the vehicle...

Read full review
T
8:32 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - Bad paint job

Got a paint job at Maaco store#M2103 (Stanton, Ca 90680). Took over two weeks. The car was dusty but the flaw was notable. I was told to bring the car back in a couple weeks. After they repaint the car or so I was told. There are two chips (got pictures. Was told by the manager onsite that there are nothing he could do after I showed him the paint chips.

View 0 more photos
Read full review
J
4:01 pm

Maaco Franchise - Refusing to give an estimate

I took my car in yesterday morning to the Maaco on Meridian in Puyallup to get an estimate to repair a scratch on a door. I was told that my estimate would be e-mailed by the end of the day. This morning I called at 8:30am to find out about the estimate. I was told I would have it this morning. I called again at 12:30 to speak to a manager. Marco, the person I spoke with, did not identify himself as a manager but said he was the one to speak with. I again asked about the estimate. He said that he could not get me an estimate because my VIN could not be verified in their system. You physically have the car there and took a photo of the VIN and you can't give an estimate because you don't have a good computer system? Worst customer service!

Desired outcome: I would like an estimate.

Read full review
Hide full review
ADVERTISIMENT
R
9:34 am

Maaco Franchise - Maaco paint job

I took my 2011 Camaro in for painting and was promised a lot of stuff that sounded to good to be true and “boy was it”. When I got my car back it was worst off than when I dropped it off. The paint had orange peel in many places and multiple dead spots. The spot that he promised to fix he didn’t touch, overspray all in my car and damaged rims was also on this menu. He told me to wait a month and bring it back, I did that but still worse and charge me again for work that should have been under warranty. This place never should be in business

Desired outcome: Refund so I can take my car somewhere else to fix and undo the bad worl

Read full review
Hide full review
K
10:02 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - Original paint / warranty / unethical practices

To whom it may concern: After spending almost $2, 200 with Maaco at 4910 Oneida Street in Commerce City, CO, on 5/27/20, we had to take the car back to the same facility on 5/24/21 to have some touch-up done. These are the items that we requested to be addressed. We expected items 1-3 to be covered under warranty: 1. On the driver's side quarter panel...

Read full review
F
4:06 pm

Maaco Franchise - paint

spots where clear was never done they claim it was because of my primer. wont return any calls and never answer the phone. if you look at the pic you will see primer had nothing to do with it. i have left a phone complaint once a week sometime 2, for the last 4 weeks no reply. they called one time and left a message to return call in 5 min because she is leaving.. the rest of the car is nice. too bad alot of folks look at the car and say nice paint who did it, and my reply you dont want to go there look at the trunk

Desired outcome: fix it

Read full review
View 0 more photos
Hide full review
N

Maaco Franchise - 03 chevy sliverado, 2000 chevy sliverado .05 nissan pathfinder,1987 mercedesbenz 1994 chevy sliverado z

I have gotten all my cars and trucks painted by your paint store wise is maaco and each time that they were done with painting my vehicles they were all incomplete I have had to take ; not one ever vehicle back to them and the job was still not done as a professional ; the money that I have paid out for the job I have gotten is very sad and unacceptable and yes I did trust your people to give me what I paid for ' they have mass me around for the last time ' if I dont hear from someone soon I will submit my pictures and copy of the money that was spend on each vehicle ; from were the truck have not even been painted and all the runs and paint has started to peel and it has not even been a year since the damm paint been on the vehicles ; honstly I deserve to reimbursed on these bad paint job ' again if I dont hear from someone soon I will get in touch with the attorney general. Thank you and have a bless day

Read full review
Hide full review
S
7:36 pm

Maaco Franchise - clear coat and paint

My email is [email protected] Sherry Vogel
I have talked and sent pics on my issue multiple times
Have been told out of warranty but since the time I have been trying
to get ahold of someone alot of time has passed. the store I used
in Rio Rancho has closed. no one had any paper work, i DID locate mine
I realize that I cannot have everything taken care of but some help would
be nice. My car looks horrible. No way should this have happened, my boyfriend got his truck done nothing is happening to his. Good thing,
I got an estimate from the Alb . office and it will cost me about $3000.00
I did contact the district manager he said
to go this route and someone will get ahold of me.

Thank you.

Sherry Vogel
505.362.1663

Desired outcome: help

Read full review
Hide full review
A
2:42 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - Paint job

I took my car to Maaco on 7-6-21 and they still have my car 8-5-21. When I took it to get painted I asked the rep. Hanson it they could match the color and he informed me they could match it perfectly and charged me $699 plus a charge to remove a few dents. He called me 3 weeks later to pick up my car. I walked right by my car and when it was pointed out to...

Read full review
ADVERTISIMENT
R
8:11 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - Paint job

I contracted with Maaco to fix small dents in cars front and rear bumper - This included new bumpers and painting and finishing as per the bill. After many delays due to wrong parts etc. my car was finished but with completely different colors on the bumper s and the body of the car - Many shades off! I was told no one can match paint - Maacos website, 1st...

View 0 more photos
Read full review
R
9:35 am

Maaco Franchise - Paint Job

Had my 2006 Eclipse painted in a MAACO at Washington RD Augusta GA my coating is peeling off and being trying to get in contact with the shop for a week. Have called costumer service 7 times and still no one have contacted me, phone just ring and when i drove to shop the place was close, Can someone resolve this issue or do i need legal assistance how long does it takes to resolve this issue,

Read full review
Hide full review
S
3:09 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - quality work/customer service

We went in and received a quote from Brett who stated he wanted our business as they were slow right now. We were promised quality work done in a week. We decided to go forward with them. I have a basic 09 sonata and the hood and lower body had paint that was faded and peeling off and only a couple small little dings. They promised to fix all of this. We...

Read full review
G
7:24 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - management / harassment / bullying

This has been my second time working and Maaco and I only came back to Maaco because I was working for my landlord and was tired of chasing my check around when it came time to get in... First time I left Maaco was because the painter had missed a day drunk and come in drunk and because I was working on what needed to be helped being as a new worker he...

Read full review
J
8:38 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - body shop, vehicle/auto

I brought my car last November to this body shop. Paid $1, 200 cash to repair the rusty part on the rear panel of my car. They told me that they need to cut the rusty metal part and it will be replaced with bew metal plate. After 5 months and a half, the rust showed up again exactly in the same spot which suggested that they did not replaced the metal plate...

Read full review
ADVERTISIMENT
M
10:16 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - auto body repair work

Do not take your vehicles to the cocoa maaco shop unless you want the worst customer service from the manager, "vinny!" drive to melbourne and see chris. I postponed having my elantra painted after going to the maaco's in cocoa on three different occasions and getting estimates from $900-1200 for the work. I didn't like the customer service and didn't feel...

Read full review
L
6:55 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - poor service

I don't know where to start. I am not a writer so bear with me. Paint on the windows, carpet, inside the doors, tires (driver front and rear), wheel wells, brake caliper (driver front) and for the life of me I can't figure out how the door sill trim got cracked it must have been hit with something. This is a 1996 BMW Z3 painted at 1650 Silas Creek Pkwy in...

Read full review
D
8:06 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - paint and preparations

12 Feb 2009 I received an estimate to repaint our 1996 Dodge Ram 3500. The estimate was to include stripping the existing paint to the metal due to pealing factory paint and new paint would not adhere to the original primer, as I was told by Dave, the owner. The top quality paint job was chosen with an extended 5 year warranty. "Six coats of clear sealer...

Read full review
R
11:59 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - bad paint job worst customer service

I brought my 1985 El Camino for a full paint job. Antionio walked around the car obviously blind folded and gae me a price of 2363. Few days later called me back to tell me of some dents they came across. Guess he didn't see them on the first look. I told him I would give him another 1000 for the dents & he agreed. When I got the car back the paint job wa...

Read full review
R
11:37 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - 1985 el camino

I bought my 1985 el camino to Maaco at 242 Dover Road S. Toms RIver NJ MO236 The first time they took a quick walk around car & estimated 2363 Then they call a few days later & complained about all these dents . So I told them they had 1000.00 more to fix them. They told me the car was ready went to pic up and never put moldings back on . So I left again...

Read full review
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Maaco Franchise - poor paint and body work

MAACO gave me substandard paint and body work. @ store M2416 at a cost of $2500+. On a 1997 Mercury Cougar. Date of loss/ payment, July, 20th 2013. In July, 2013 a full front to back body work/body touch-up ( prep-work ) and full Tri-color paint from front to back with guaranteed rear bumper repair. Allignment and shimming of newly installed hinges on...

Read full review

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
ADVERTISIMENT

Maaco Franchise contacts

Website

www.maaco.com
ADVERTISIMENT
ADVERTISIMENT