The complaint has been investigated and
resolved to the customer's satisfactionResolved Time Warner Cable Of Dallas — fraudulent billing
resolved to the customer's satisfaction
I have had TWC of Dallas since I moved here. I had a previous issue with TWC and billing that was addressed after I went to the public utility commission. Looks like I am going to have to go to the PUC yet again. On December first I moved to a new apartment complex. I called to have TWC transfer my service. Instead of transferring my service they closed my old account and opened a new one at my new address. I was billed for December's service at my old place, and billed for it at my new place. I paid the bill. I was billed for January at my new place and paid the bill. I have been calling TWC of Dallas since mid December to have the balance on my first account applied to the account at my new apartment. Before this morning I called 4 times, with the exception of being hung up on once, I was assured by two customer service reps (calls 1 and 2), a billing rep and a billing supervisor (call 4) that the issue would be addressed. I am now being billed for February's service and the credit from my first account has still not been applied to my new account. I called again this morning (call 5) and told the service rep to make a note in my account that I was taking the issue to the Public Utilities Commission of Texas, the FCC, the SEC and filing paper work at the local court house. He does this. He also magically is able process my request and gives me a confirmation code/ticket number. Seriously? What happened the 4 other times I spoke to customer service and billing? Why weren't they able to process my request and give me a confirmation code/ticket number? Why did I have to call 5 times and threaten with the PUC, FCC, SEC and small claims court?
TWC of Dallas - I call ### on your company. You obviously instruct your reps to not give refunds/credits, only doing so when the customer is ready to contact the appropriate authorities.
Sorry I Am not scanning my documents. TWC expect a certified letter which will contain copies of the documents I am sending to the FCC, SEC and PUC of Texas. These include all of my bills from the current address, the bill from my last address, copies of checks that have cleared from my account for both the old and new account and a letter explaining in detail the situation. Go fck yourselves TWC.
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