Please let me know: If you have NOT rented pron and were not home but, now you are getting charged for it...
Employee to install phone services. Improper procedure resulted in costly damage to my alarm system. Interupted TV service, cancelled my VCR connection against my wishes, did not followup on appointments to correct the installation as promised, refused to accept responsibility for alarm damage or reimbursing the $50 cost of repair to alarm syatem. Were rude when asked for explanation of charges that seemed excessive, put me on hold so they could talk to someone about the situation, left me holding the phone until I got a dial tone, and never responded adequately to my problem.
I cannot recommend them to anyone and will be cancelling my internet service with them in the very near future.
If you are considering signing on with Time-Warner, you may want to read this before you do. We have both...
I have two computers and whenever (daily) I need to switch computers on the internet I have to call and have Time Warner reset the modem and whenever I have to do that it is a living hell to accomplish. Every time (and specifically the last two nights) I call in I get cut off repeatedly, tonight it was NINE TIMES and every time I call back I am getting more and more angry and then I have to go through their voice prompts and then whoever finally answers I have to tell them my name, my phone number, my address, my last four of my social and my email address, at which time I start to tell them what I need and I am very upset and then (after announcing that THEY VALUE ME AS A CUSTOMER) they proceed to lecture me on not being upset and being POLITE to them when I would be perfectly POLITE if they quit cutting me off. So tonight after nine calls and nearly losing my mind I got lectured by KEN twice about how I should be polite and no one bothers TO VALUE ME
AS A CUSTOMER.
You call in and they cut you off repeatedly and then you lose it and then they hassle you about that instead of helping you get your computer connected.
I was perfectly fine and sane and polite when I first called them but how many times do they think they can cut you off and then put you through the same rote information you have to give and never getting anywhere and trying to convince them YOU JUST NEED YOUR MODEM RESET but then they yammer on about other stuff and about how I'm not POLITE.
THEY SHOULD BE FIRED, every damn one for tormenting someone who is just trying to get their service to work AT A VERY HIGH PRICE AND shouldn't have to put up with being hassled and ridiculed when THEY KEEP CUTTING YOU OFF INSTEAD OF HELPING.
THEY SHOULD HAVE TO PAY ME FOR PUTING UP WITH THEIR SUCKY ATTITUDES.
I AM SOOOOOOO CANCELLING MY SERVICE.
The Internet connection was up for a totla of one day. Since then "Standby" light on the modem has been on and of course, no connection. Exchanged modem at their suggestion after hours of being on hold. Plugged the new modem and still "Stand by" light on. Try to call again. After more that 3 hours on hold, gave up. Called next morning, same wait. Hung up and called again this time to CANCEL service and could not get it done either...!!!
Their customer service STINKS. So sorry to have started with them in my new house. WHAT A MISTAKE!
Time Warner states in clear, precise and unambiguos language on its website that all services are paid in advance of usage. I canceled my service after reading the FAQS on the website and communicating with an on-line TW rep under the belief that my service was paid before usage only to be hit with a $108.00 bill after I canceled.
In addition, they charged me $120.00 for a modem for internet service I never had. When I objected, they said it was for AOL internet service but their modem. I told them I never had an AOL DSL and demanded copies of all work orders and bills associated with this account.
I HAVE NEVER used AOL. Rather. I had AT&T internet. They claim I used the service for 5 years!! Now, they have turned the account over to a third party collection agency.
After I contacted the Mayor's office, they told me I misunderstood the on-line rep even though the rep said the same thing as the TW FAQS.
I am still waiting for some form of proof that I ever used the internet service but am being harrassed by phone and mail for unreturned equipment, that is. The modem.
I received a notice in the mail saying that my promotional offer (as a new customer) was about to expire because the year was about to end. It said that my bill was going to increase, but that I would still be paying less than I would be next year.
Because of this notice, I decided I would call and downgrade my services. My bill had already increased ten dollars over the year, and I did not want to have to pay anymore than I was already paying for cable and internet. So I thought I would downgrade my channels or soemthing like that.
When I called and got transferred to the right department, I asked to downgrade my services because I had gotten the notice that my promotional offer was over. The man on the phone offered me a "price lock guarntee" (which is a misnomer. It wouldn't have actually locked the price I paid last month of 102.66, it would just make my bill go up ten dollars instead of twenty). I told him that I didn't want the price lock option because my bill had increased ten dollars over the past year and I wanted to keep my bill no higher than about what I was paying now, 103 dollars. so he came back and said I could get another promotional offer, which would decrease my bill to 90.07 after tax. Since a year ago I had paid 91 dollars, I thought this was a great option that would be affordable and what I had paid last year, and he said it would stay this price for a year. This was without actually having to downgrade anything. He said he put the offer in the computer, etc. and I thanked him and said goodbye.
Then when my bill came, of course, it was not for the 91 dollars. It was for 124 dollars. I called TWC and told them my story. I got transferred to another person. The lady on the phone told me that there was no way that anyone could've offered me such a low price. I had written down the before tax and after tax price I was quoted, as well as the date I called, and told her this info. She told me that the best deal she could do for me was the price lock guarantee because the offer I was quoting just didn't exist. I insisted someone had told me this price and this is the price I intended to pay, at least for this month. After denying that this could've even happened, she finally gave (after putting me on hold for a while) and told me she guessed there WAS a way I could've been offered this price, but that the employee on the phone had made a mistake and I shouldn't have been offered the deal. I told her then that that person should've called me back when they realized that the mistake had been made, so that I wouldn't have received a bill 35 dollars more than what I expected. I said that if they had called me and told me of the error, I would've again called back and actually had them downgrade my services because I was not about to pay 35 more dollars than I was told I would have to pay.
She then said that she would submit an "evaluations report" which basically lets the "higher ups" there know that this had happened and that they would call me back and see what they could do for me. She said they would call back within 5 to 7 business days. I told her that my bill was due on that seventh business day and I was not intending to pay such a high bill. She promised they would call me back and resolve the issue.
Fast forward to today, day eight. Of course, they never called me. Must be too busy playing golf. So I called TWC and told the lady on the phone what happened. OF COURSE, she said that there was no record of this on my account, the deal, the eval report, anything. She was clueless when I asked her what I should do or who I should talk to. Finally I asked her to transfer me to the "downgrade services" people and just downgrade my services and be done with it. She did so and of course the lady tried to give me the "price lock guarantee" thing again. I insisted that I did not want to pay that much and therefore would need to downgrade my services.
What do you know, she came back with an offer of me only having to pay 93 dollars for the next twelve months. I said, no offense, but are you sure? Because this happened to me about a month ago... she told me that I would in fact be paying 93 dollars after tax next month. God only knows what my bill will really be next month...
road runner from time warner is supposed to be 6 mb download speed but ever since they added their phone service to my area my internet speed has been intermittent most of the day it isnt even as fast as dial up downloading at 150-200 kb instead of the 6000kb or (6mb) its supposed to be in the ads and contract they have you sign.they are crooks getting rich off promised services they cant deliver.I should have known not to trust them after a few years back i cancelled service and they had a month anytime during the day to pick up cable box when i moved and they didnt they said i had to return it to a pay center about 20 miles away, my lawyer said they delivered it they had to pick it up i didnt have to drop it off so they charged my closed account 650.dollars for the box i filed it under bankruptcy then the bill changed from being charged 650. for the box to 650. for cable service 5 years later after filing it under bankruptcy its still on the bill well then I needed internet they seemed reasonable then they wiped the slate clean finally and i got road runner now i know why the finnally waived because they suck and now im geeting ripped off by paying for high speed thats slower than dialup!!!
From the offset Charter misrepresented their product and services. After installation of cable service I...
I want to let you know that the way Tme Warner process new accounts they help the crook fraud people. What...
A Letter to Time Warner Cable (Mailed on 6/24/09) Dear Sirs, I am reluctant to write as I don’t...
The Short Story:
• After putting me through over seven months of effort, more than fifteen phone calls, and a tremendous amount of aggravation, Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. could not even provide the full $100 that they promised when I signed up for their Fios “Triple Play” promotion. In the end, I only received $93.50.
• Ms. Luci at Private Network Communications has not returned my calls thus far.
• Almost all of the people that I spoke to (below) were very polite. This was such a drawn out series of lapses and inactivity that it seems unfathomable to me that overall, it was simply an issue of incompetence or indifference among staff level employees. Is Time Warner/Saveology (subsidiary of Elephant Group, Inc.)/Private Network Communications, Inc. actually making a good faith effort to honor and issue all of the “gift cards” due to Time Warner’s customers or is something else happening here?
• When Time Warner outsources, they need to take some responsibility for the actions of the organizations that they hire.
• Does Time Warner effectively have a monopoly in NYC? Personally, I have no other option for cable television services.
• On the gift card instruction sheet provided by Saveology, no mention is made anywhere of “Private Network Communications” although they perform most of the customer services and administrative functions regarding the “gift card”.
• Many of the calls that I made to Saveology have not been documented.
• I spelled the names of all employees phonetically; they may be misspelled.
The Long Story:
1. On 10/12/2008, I signed on for Time Warner Fios “Triple Play”, and was promised a $100 Mastercard gift card.
2. On 11/16/2008 I completed and mailed the “Time Warner Cable Promotion Redemption Form” in order to receive my $100 Saveology gift card. The form indicates that a card should be received 16-18 weeks after all qualifications and subscriber obligations are satisfied.
3. On 2/2/2009, I spoke to Jennifer at Saveology, requesting the status of my $100 gift card. She informed me that I did not use the proper rebate ID in completing the redemption form, and instructed me to add the proper rebate ID to my copy of the form, and fax it to Saveology.
4. On 5/8/09 I requested the status of my card from Jenel at Saveology. Jenel informed me that they did not receive my faxed, corrected, redemption form in February. When I stated that I have the successful fax confirmation, she again stated that the person who receives all faxes was not able to locate it. She asked me to fax it again, and told me that she would call me back to confirm that they had received it this time.
5. On 5/8/09, after not hearing back from Jenel for a several hours, I called Jenel myself, and she confirmed that she did receive my corrected redemption form. Upon my request, Jenel stated that since they have been delinquent in processing my card, she was willing bring my redemption form to her supervisor in order to expedite it more quickly.
6. On 5/28/09 I requested the status of my card from Deedee at Saveology. Deedee stated that my redemption form was in fact escalated to a Supervisor on 5/11/09, but that no progress had been made. Deedee stated that she did not know what the issue was or why the Supervisor had not acted since receiving the form on 5/11/09. Deedee volunteered to look in to why my card had not been processed and call me back on 5/29/09.
7. On 6/3/09, I attempted to call Saveology five times using the “Offer Redemption Center” phone number provided on the Redemption form of [protected], but each time I receive a message stating that the phone number is out of service.
8. Again on 6/3/09 I finally reached Saveology by calling a phone number on their website, once again to request the status of my card. I reached Amy (ID#191) in Customer Service, and requested to speak to Deedee. I was told that Deedee was having lunch. I explained my frustrating situation to Amy, and Amy stated that if she could put me on hold for a few minutes she would find out as much as she could about my situation from her colleagues. Within five minutes, Amy discovered that my card had indeed been mailed to me in March. When I asked why nobody else at Saveology could figure this out for me, Amy did not have an answer. Amy provided me with the name and phone number of the person at the company who is responsible for issuing the cards. Amy did not know the name of the company who had this responsibility.
9. On 6/3/09, I spoke to the Executive Vice President of Private Network Communications. He informed me that a card had been mailed to me in March, but that it did not have any charges against it. I told him that I did not receive the card. He confirmed my name and address, and said that I should have my card within 7-10 days.
10. I received the card with its instructions in the mail on 6/10/09.
11. On 6/11/09 I attempted to activate the card through the automated menu, but did not have the required PIN number to do so. The instruction sheet that the card came attached to indicated that the PIN number should be on the instruction sheet, right where the card had been attached, but there was no such number printed. I reached a customer service rep who was able to activate the card anyway.
12. On 6/12/09 I attempted to make a purchase with the card, but apparently any use of a debit card requires a PIN number, which I did not have.
13. Also on 6/15/09, I called Saveology for help, read my card number to the customer service rep, and they told me that my PIN number would be right behind where the card was attached on the instruction sheet. I told them that no such PIN number was printed, so she transferred me to “Cardholder Services”, which is part of Private Network Communications, Inc.
14. After reading my card number to Robert, at Private Network Communications, told me that my card actually did not have a PIN number, and needs to be used as a Credit Card, as opposed to a Debit Card. When I explained to Robert that my card has “Debit” printed on it, and the instruction sheet indicates that I should have a PIN number, he apologized, but offered no explanation of what may have gone wrong.
15. Also on 6/15/09, I successfully made a $79 purchase using the Saveology card as a credit card.
16. On 6/16/09 I attempted to make a purchase using the remaining balance on the card. I attempted to make the $21 purchase using the card first as a credit card, then as a debit card. Both times, the card was rejected.
17. On 6/17/09, I spoke to Jenel at Saveology and explained that the previous rep that I spoke to transferred me to Cardholder Services in an attempt to help resolve the issue of my remaining balance, but I cannot reach anyone there because the automated menu requires a PIN number, which, in my case, I do not have. Jenel told me that there was nothing that she could do because Cardholder Services is handled by an entirely different company.
18. Also on 6/17/09, I called Saveology again, and reached Casandra. I explained my dilemma about the remaining balance on my card, as well as the fact that I do not have a PIN number. Casandra was able to provide me with a different phone number for Cardholder Services which does not require a PIN number.
19. Also on 6/17/09, unable to reach anyone in person, I left a voicemail for Theresa Luci (spelling?) at Private Network Communications, using the phone number given to me by Casandra. In my message, I explained the issue about the remaining balance on my card, and asked her to call me.
20. On 6/18/09, I left a second voicemail for Theresa Luci at Private Network Communications, asking her to call me. I tried to reach Ms. Luci five different times by phone between 6/17/09 & 6/18/09.
21. Also on 6/18/09, at a store, I was able to determine that there was actually only $14.50 remaining on my card, and that was why the $21 purchase had been rejected.
22. After all this work to obtain my “gift card” and to actually get it working, Time Warner/Saveology/Private Network Communications had only given me a $93.50 “gift card”, not the $100 actually promised.
Charter Communications denied my request to order the UFC fight on Sat. April 18, 2009. Their reason was because I had an overdue balance. It is true, I did have an overdue balance, however, when I paid my bill on March 28, 2009 (only 3 weeks before), I asked what the minimum payment was to avoid disconnection. They told me 100.00 of the total bill of 140.00.
I paid the 100.00 and the 40.00 would carry over to the next 'Billing Cycle' as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it!! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the 'Billing Cycle' to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current 'billing cycle' and then they denied my request to see the UFC.
My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for 'Adult Movies' knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.
Beware customers of Charter!!! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!!!
I agreed to do the price lock with Time Warner when my bill went up 2 months ago. They quoted me a lower price for 12 months and the first month the bill was right and then it went up the next month. When I called in, they said I had other promotions expiring even though they didn't tell me this when I agreed to the price lock. They weren't willing to adjust the billing to the promised amount, and when I mentioned that I could take my business elsewhere they asked me what date I would like to stop the service vs. trying to keep a valuable customer. We are and have been paying over $150 a month for over a year now. You would think that I company like Time Warner would instruct their reps. to give accurate pricing and would also value a current customer more than they do.
Please forward this to as many friends as you can. If you have suffered damges, loss of work, technicians who did not show up, paid for services not recieved, please join this class action law suit naming Charter and related service technicians including private contractors as the defendant. In order to insure fair awareness to all of it's constituents who have been treated unfairly by Charter Communications this email will also be sent independently through SMRO, Inc at [protected]@aol.com Please sign the online petition and forward it as you recieve it through the mass mail to: Jim Harnage 121 Ben Daniels Farm Rd. Statenville, Georgia [protected]
I have had the complete suite of Time Warner Cable services for more than a year now - Cable, Internet, Phone...
Charter Communications put a charge on my monthly bill for a service I did not request to include a one-time...
After being a loyal customer to Charter for over 4 years, I canceled my services today. I had the worst customer service ever. The four individuals (2 service reps and 2 managers) that I spoke with to try get a billing mistake resolved did absolutely nothing to help. In fact, not only did they not help but they were accusatory. It is absolutely bad business practice. This experience is a reflection of Charter as a brand that completely disregards the value of a loyal customer. I will do my very best to make sure that people are aware of this until which time Charter takes action to rectify the numerous wrongs that they have made to me and those on this forum.
Somehow our cable got disconnected. I called and the lady said my bills was late. I had it set up on auto...
Paul G. Allen is the fourth richest man in the world but yet he doesn't respond when someone contacts him and his company, Charter Communications about their fraudulent billing practices. There is no doubt that he does know that there are many complaints about xxx-movie charges placed on customer's bills for movies they never ordered or watched. In many cases the customer wasn't even home to order or watch the xxx-movies!!!
Shame on you Paul G. Allen!! You come on as a good guy by giving millions to the needy but it is all dirty money. Do you feel good about yourself knowing your company cheats millions of customers? I'd feel less than human to do such a thing. Beware of Charter and anyone who knows they cheat and does nothing about it.
What do people think about drug dealers and their dirty money? I bet you know, Paul G. Allen. Dirty money is dirty money whether it is made by drug dealers or the fourth richest man in the world who lets his company cheat people when he has the power to clean house of these dirty vermin who want to make evil profits.