Tim Hortons
reviews and complaints

Every day this week I have spilled coffee on myself from the new lids, there are three issues that I would like to put forward.
First of all when the lid is attached and has not been opened it leaks profusely through both the small hole above the Mapleleaf and the mouthpiece before it is opened forming a big puddle on the top Of the cup inside the maple leaf. Try to take a sip from a coffee that has a puddle sitting on top of it and around the outside of the lid because of the overflow. The spillage also happens dripping down the side of the cup.
Secondly the one that really pisses me off is the fact that when I go to open the lid there is a small amount of coffee up inside the lift up piece that has sprayed me numerous times because it is tiny and slips from your finger springing back and spraying out its contents onto my shirt.

The old flat lids were so much better yes occasionally there was coffee coming out through the opening and I'm sure eventually you will come up with a proper style lid that will eliminate that. But if I may make a suggestion in the meantime, have your employees place the lids so that The opening is where the seam of the cup is that way the lid seal properly because it's not being lifted.

Thank you
Brian from Calgary.

These new lids just don't cut it
I have had over the last few days (getting 2 to 4) coffees per day
Lids that are not on correctly and popping off when I take them from the drive-thru window
lids that fall into the lid as opposed the folding back
you cannot do the 3 handed Canadian shuffle with this lid
and the taste is slightly different too

lets be honest, this was a marketing thing to STAY current with Micky D's

Driving to work 4am this morning. Ordered a large coffee 1 cream. Driving on the 401 Highway drinking my coffee. As I'm putting it back into the cup holder the whole "new" horrible lid came off and I wore my hot coffee. I work with a bunch of police officers and we all drink Tim's coffee and we all dislike the new lids. They don't seem to stay on the cup tightly and the hole is too small. My major complaint though is that I half my coffee landed on my lap this morning!

Ordered a chicken sandwich. Was given a bun with lettuce. I returned to drive through and let them.know thinking they would prepare a new one. They put a cold, rock hard piece of chicken that had clearly not been prepped. I complained again and they told me it was actually meant to be served cold. I asked for a manager and they said no manager would be in until 630. They refunded me in cash even though I paid via credit card. This was a terrible experience and I wouldn't normally waste energy writing in but I am embarresed for Tim Hortons that you would allow a restaurant to operate with such bad standards. Manager is Felicia. Employee is Gurinder. You can reach out to me to update me. [protected]@gmail.com

First and foremost I would like to say that the Tim Hortons staff in Sarnia, Ontario are wonderful. Polite, friendly and do the best they can to serve customer fast. I am sure I am not the first person to say this but if Tim Hortons wants to be a fast food establishment rather than Canada's favourite coffee shop then changes should be made to how you operate your drive thru. I can go to Macdonalds order full meals for my family and be in and out of there drive thru in 5 min tops, yet at Tim Hortons it's taking longer and longer to get a coffee in the drive thru, I have waited 15 min or more for one coffee. If I could suggest you put in a few drive thru parking spots for people with orders that are not ready yet, allowing the people with just coffee and or donut, muffins to get in and out quicker.
Sincerely Sandra Garnier.

these lids are horrific. most times you cannot open the lid and have to take the lid off to push it open, spilling coffee on me. the coffee over flows onto the lid and when I go for my first drink it drips on me. they're like using a suckey cup slurping to get a drink. i work with the public and never heard one good comment about the lids only the same complaints. might as well buy mcdonalds coffee now cheaper and same lid..

I would like to complain about the new lids.
I bought a coffee yesterday and as I picked up my coffee out of the cup holder in my car the lid popped off and coffee went all over my new white pants. They are now ruined.
This same issue happened to both my daughters and my husband in the same day. Coffee dumped all over there carpets in their cars (which is very difficult to clean and will soon smell like spoiled milk)
These lids are terrible!
They do not stay on the cup.
I have heard multiple complaints about these lids. I am hoping you will listen to our complaints and revert back to the original lids.
Keeping the new lids will probably discourage people from continuing to buy at tim hortons.

Your choices of lids that you offer your customers are the worst. The ones you have used for years are a heck of alot better than these stupid sippy lids.

With all the $ you make you can come up with a better idea than these so please change them or come and clean my truck everyday from the amount of coffee list in my console or on my floor and clothes.

So every morning I order 3 coffee and a sausage croissant with chipotle sauce on it. This morning I drive to sydenham rd Timmy's in Kingston Ontario where I go every morning closed for renovations. Off to the Timmy's on 401 at sir John A and they tell me they dont sell them anymore. So i get to the window and ask why the lady says well it's up to the manager of each location to decide and this one decided not to sell them. (Irrate but not too bad cause i can drive to another location. I get to the next Timmy's and they unfortunately dont sell them anymore. Same B.S. manager. So I dont know why I'm getting screwed for the only sandwich I like there.

Also whoever made these new lids is a stupid dillhole. Thank God I've got about 15 of the old lids at home so I can switch to it as soon as I get my coffee. New lids suck.
Kris

Why is it that almost all Tim Hortons Locations have large amounts of fruit flies where they store the donuts baels and cookies. I have complained to many locations and all I get is that they are looking into it ..ell it does not take 6 months to solve a fruit fly problem .I have complained to several locations Brantford Paris area and even put in a call to there head office but time and time again there are fruit flys there .I would never buy anything that sits out at any Tim Hortons as they do not give a dam about this.Health board is my next page I turn to

I buy two to three cups of tea a day and have been doing this for as long as you have sold steeped tea. I loved my Tims tea. This changed drastically with the new lids. I hate them. The tea tastes different in a bad way, and the lids ruin the experience. I remove them if I dine in but no longer want to buy tea when driving. I am sensitive to taste and never use commuter cups for this reason.
Your new like are like MacDonalds lids. They are hard to drink from and you have to tip the cup more and suck the liquid. Awful. Please let us have a choice. Bring back the flat lids. You will lose at least my business and my mother and sister hate them as well. All I've heard are complaints. I'm sure you didn't do much research to make this change. It not s world changer of course but it's one of those little things that makes life a little less enjoyable.