Tim Hortons

Hello,
I eat and drink from tim's everyday but since last few days my experience with tim had been really bad. I have been provided with wrong order at times and today was really bad, the rep didn't care to give me a bag for tim bits and that is really frustrating especially because I don't expect this to happen to anybody else. I have attached another picture of a bagel that I was given the other day and the last goes on with wrong coffee combination and so on.