Tim Hortons review: Staff needs stricter training

I won't drop names or location since I don't want to get people in trouble. But this has happened too many times. Every time I order something (wrap/sandwich) they mix up the ingredients. regular eggs instead of scrambled. sausage where it doesn't belong. Once, I was accidentally charged for an extra croissant and instead of giving me a refund, the employee told me to just take it and "give it to a friend". when they give me the wrong coffee, instead of remaking it, they ask me "well, do you like coffee with milk and sugar?". if i like coffee with milk and sugar i would have ordered that...I don't know if it is because they're understaffed but there have been times where i had to suck it up and leave without what I paid for because no one was paying attention or available to call. This branch is smaller and doesn't even offer the full menu and yet, they get every third order wrong. customers shouldn't have to suck it up because the majority of us are students and young.

do a better job training them and let them do refunds when they do mess up. it makes us never want to order from the establishment again.