Yesterday we did our weekly visit to Tim Hortons in Grand Blanc, Michigan. We go there at least once a week and pick up an order for my mom in Wellbridge Nursing Home. On that day we were there about 3pm. We ordered a large mocha ice cappe, berry blast muffin, and a bag of chips. We also have them put a pop lid on the drink as she is bedridden. They brought the ice cappe to the window without mocha or a pop lid. The muffin was dry, and the chips look like someone had stepped on them. This was very disappointing to us and my mom. We only get to see her for 1 hour, so did not even have time to go back.
Kim Sherman
305 McFarland St
Grand Blanc, Mi 48439
Desired outcome: Wish to have a replacement order.