Tim Hortons – Page 24

I have not been able to Log in to my account, apparently I don't exist. My previous email was hacked some time ago so I had to change to [protected]@gmail.com. I did update to the new email (with great difficulty). My son sent me a gift card, I registered same and have been using this gift card for some time now, there are points and monies on this account. The other day I went to Log In and your site said I DON'T EXIST although I had been using my corrected email for some time. Trying to resolve this issue with a young lady in the Philippines with limited clarity of the Canadian language was frustrating so I asked to speak to a Canadian representative, she was suppose to transfer me but the phone went dead. So I went on the site again to customer support and they redirected me to a IT company for assistance and wanted a $2 charge to put on my MasterCard! Don't be stupid, you wanted me to give my private information to someone I don't know, how completely stupid is that. If Tim Hortons can't be kind, stop asking for monies to solve your error, and do the right procedure and email me for my phone number to correct this issue, I will request further help from the powers to be. Remember, you owe me monies!
Thank you, Gaye Hunter

Hi, my name is Andre Vezina and I work at Novozymes Canada located at 300 Hunt-Club Road east in Ottawa Ontario, I frequently go to the Tim Horton next door for either lunch or just a coffee on the way home, I've been hearing from some of the staff at the plant that the service was not so good in ways that orders were always being messed up or missing items, I did not think too much of it until my experience today and decided to file a complaint. The past month coming thru the drive thru I've requested a medium dark roast and was given original blend, I know this is a small mistake which I assumed and made nothing of it. Today I going at the drive thru I asked the individual and even said Please to make it a dark roast explaining quickly the last few time I was given original blend, the employee di not even say Yes or sorry ( not that I was looking for an apology)but maybe just acknowledgement that he understood, all he replied with was" Is there anything else?" I replied no thank you in cases he took me has a complaint, anyhow I asked at the widow if it was dark roast and he replied yes with a nod, I paid for my coffee and always leave a $1.30 tip and drove away. I was a mile down Hunt-Club and opened my coffee to find I had an Original roast and was disappointed, I turned around and drove back a different young lad gave me a other coffee and I tried it in case my taste buds were Off which were not because that was a dark roast black. The young lad told me not to get upset when I explained that I wanted a dark roast which was not given to me in the first place. At any time did I raise my voice or swear, I've worked in the retail industry in my younger days and know how some people behave. The individual at the window finaly looked at me when I was about to leave and said "what, it was a dark roast" which I replied it was not. The individual was probably in is early twenties and had a beard, I normally do not speak ill will of anyone but if this individual does not like his employment he should not be there. Well enough venting, I do plan on still getting my coffees and sandwiches from a Timmy's just not that one. Hoping that things get better at this location especially when we work next door.

Today, December 15th atabout 1135 A.M. Iwent to drive tru Tim Hortons at Leslie and Coldwater in North Yort, Ontario. I have ordered 2 small espresso latte just to be told that do not have that product. I have told them that it has been advertised on TV every day, that it is fairly new product together with rspresso capuccino and espresso americano and that I have been buying it on other locations. They ( 3 of the employees) have told me that they do jot offer such a product).

I bought a cofee and went to drink from it lid had defective cut out area got severely burned

I ordered a cheese croissant from one of your Tim's here in Fergus and asked for crispy bacon and this is what I opened when I got home. And you wonder why I've complained so much about getting raw bacon so I started to order crispy and this is what I got. I can't believe they served me this. I've shown this to other people and they couldn't believe that Tim's actually expected me to eat this not to mention that once again the croissant was plain not cheese like I always ask for. Never again. I'm done with Tim's for sure now after getting this.

Today, i went to Tim and find out that my Tim app on my iphone have all information went missing, i lost $28 and probably 140 points. The app still shown my name but nothing left in the app? my last purchased is at Major Mackenzie and Bathurst in Vaughan, ON.

None of the brockvill locations and a few out of town loctations seems to not know what a ice cap supreme consist of and I was wondering why is that... Lack of training? Or perhaps too much of oh lets say I don't care, they act like it doesn't exsist and I have to explain that not only does it come with whip topping but also a dizzle, they don't even ask what flavor of a drizzle you would like, it's like nope you only get whipped topping suck it up, in fact I was told today there is no such thing as ice cap supreme... Is this true I don't think so cause it's still on the menu. I sure hope this can be resolved, it's frustrating you do pay more for a ice cap supreme that just an ice cap

I would like to thank you for contributing to communism, I was asked to leave one of your stores as I was not wearing a n illegal, I call it that as there is NO LAW in Canada that requires any one to wear a mask, According to our Charter of Rights any such demand is an infringement on my rights and the v pass is also illegal, all this garbage needs to stop before you get charged with violating Human rights, you have no authority to refuse people of a service, such as food when the said person has the means to procure that food or service, THANK YOU

I'm basically going to complain about the lack of "hockey heroes" I've found in my many many many packs of cards. I've been buying these cards since they came out. It even sparked me to buy other cards. To date, I found only one hockey hero... only one "good" card.
I'm not sure if people are weighing cards as some claim. It makes sense and is possible. Maybe there are a very very limited amount of hockey heroes, as it seems I am not the only one that finds them nearly impossible to get. Perhaps I just have the worst luck in the world when it comes to cards this year. I'm not really sure what to think anymore.
However, I decided that I would like to let you know that barring any unforseen hockey heroes coming in my next couple packs of cards, I will NEVER buy any Tim Hortons cards again. This is absolutely ridiculous that out of over 200 packages of cards that I get ONE hockey hero

My husband and I were on our way back to Prince George BC Monday Nov 30 and stopped at the Houston drive thru for lunch on the run. When I started eating of course we were out of Houston on our way my chicken was just gristle and fat so when o bit in needless to say it just slid out of the wrap, I couldn't even pull a piece off! Certainly not even fit for my dog! Thus we will not be stopping again at a Tim's for lunch!

One big 5 ton Timmies truck for where the roads are blocked for several hours to help the truck drivers stay awake while the wait for potentially days. Essential works have relied on Tim Hortons and Tim Hortons would be a great help down here especially during a disaster. Please think about this idea! I pray you are blessed in the Mighty Name of Yahshua Messiah, HalleluYah! Have a gouda day!

At approximately 7:56pm, 11/26/2021 I stopped at Tim Hortons on NYS Rt 12F, Watertown, NY. I pulled into drive thru as menu lights were still on. I sat at menu board till 8:01pm when board went to the closed status. I proceeded around to the drive up window, A young man opened the window, I asked why order not taken as I had sat out back in drive up at the "Lit/open boards", the young man proceeded to tell me that they closed 10 minutes prior as they were cashing out. I stated their sign says 8:00pm closing. In a very condescending voice I was told they were closed again as they need time to close up. I then stated I suggest you advertise on your sign the actual time closing and was told they don't have to. I asked who the manager was and was told Melissa. Also told "feel free to contact her at anytime". Again in a very snide voice. Now while this conversation is taking place the other girl working is out side brushing off their cars and starting them. As she yells to the guy talking to me, "your car doors are froze shut". He then told her to never mind. I was advised that there were only two of them working so they needed time to close. NO they needed time to get out at closing, not be there to serve the public. I can completely relate to wanting to get out of work on time as for the last 30 years I have worked in the Human Services field, dealing with the public. Our office closes at 5:00pm, 4:59pm we still wait on that "customer". I normally do not take the time to complain like this, but DON'T show open until 8pm if your employees are going to blatantly ignore customers in the drive up prior to closing and then when questioned treat the customer like a second class citizen. I probably now will move onto a shop that has better customer service or a different business all together. If this goes anywhere I hope it goes to training on customer service. Thanks Again for the great cup of Hot Chocolate I NEVER got. Amy J. Garceau

My daughter added a Tim Card to her phone in order to collect points. Unfortunately when entering information on the app she clicked to pay by credit card so every time she uses the card to collect points it charges my account $5.00. This has been going on since October. I called customer care the other day (November 25) and they said the would have the digital team look into my problem and fix it so I will not longer be charged. I provided my daughters email and phone number. unfortunately I do not have the card number. Her email is [protected]@gmail.com and her phone number is [protected]. I was told the digital team would be able to fix this problem with this information. Would someone please look into this and fix it as my daughter is having trouble on her end. My contact is [protected]@gmail.com and phone [protected]. I would very much appreciate assistance with this problem as soon as possible. Thank you.

The attached photo shows the back of the drive through at Tim Hortons on the east side of Simcoe street, just north of the 401 in Oshawa. It is enough to turn one off from ever being a customer of this company. I showed this photo to one of the staff at the pick up window and was told that Head Office would not approve a garbage can. Really ? Is Head Office so stupid ? I've seen this problem in many other Tim's stores, e g Ajax, so perhaps Tim's management is stupid. McDonalds is certainly a better choice… good coffee and CLEAN environment

Waited in line for 30 minutes, once my order was placed waited another 10 minutes. 10 people behind the counter and 1 cash opened.
Ordered a farmers wrap, egg was undercooked, ordered a boston cream, get home try to take boston cream out of bag. All the chocolate stayed in the bag, and there was absolutely no cream inside the donut. French vanilla tasted burnt. And 8 out of 10 times visiting tim hortons they would be out of bread to make sandwiches.
Really have gone down hill ever since the business was takin over by the americans.
Ii have never ever been so displease with service and the quality of the product.
Its time you got your [censored] together.

On the 12 of november around 1 pm I tried to place and order with one of your outlets
The app stated my order did not go through so waited and tried a few more times with the same results that it did not go through
Later that day I checked my bank account and it showed the transactions
5 total transactions came out of my account tottaling 107.16
Contacted your people Jessica H she satated to me it would take 3 to 5 buisness days to receive a refund it is now over the 5 days
contacted again and spoke to Mateo and with no results except been told i could not speak to a supervisor as none were available
I sent Jessica a photo of the bank transactions with no response
Honestly to your company it might not be a big deal but to a retired person to have this amount taken and jerked around about refunds it to me is not a proper way to a customer been treated

I am very un happy. Went to get hockey cards There was none left at both stores I bye album every year . This only started a few weeks ago, I also see E bay selling cases of them How come they get and we cant Now I am stuck with a half full Album .I sure cant afford E bay prices. the stores in Kirkland lake Ontario have none already. This was a Christmas present I get every year for son. This is not fair to regular people who buy in Tim Hortons. I would like a reply as to why there are none here already. This is a small town so someone at stores must be selling cases on side to run out so fast. My name is -- Jackie Jeffery 79 government Rd. E #8 Kirkland lake Ont. p2n1a6 IM 75 years old ----- Thank you for your time. My Email is ([protected]@eastlink.ca)

Some stores have the chocolate whip and drizzle included on the Mocha Latte and some don't. It states on your website that the mocha latte is included with the whip and chocolate drizzle. It is extremely annoying to ask for this drink and not receive the whip and drizzle or be charged for it when it clearly states it is included. Not including this into the drink changes the drink entirely and it's disgusting. I'm sick of going to your stores and not knowing if I'm getting the drink I ordered or [censored].