Tim Hortons – Page 23

For the last week and a half I've sent my husband to 5 different restaurants and they have not had any stock. I have 2 broken hips so I have to get my husband to go for me. When he goes I give him a list of 3 or 4 different items I want and he hasn't been able to bring anything home for me as they had no stock. It would be nice if you would send us a gift card for the inconvenience. Thank you for taking time to read this. Sincerely Deanna Cowens. P. s the items I tried to order are chocolate Tim bits, chocolate chip muffins, chocolate chill, chocolate glaze donut.

It is unbelievable to me that you offer this NHL CHALLENGE with practically impossible rewards!

I picked Auston Matthews of the Toronto Maple Leafs, and he scored a hat trick (3 goals), yet I only receive 5 points instead of 15. And just ONE CUP OF COFFEE requires 70 points. My god can you be any more stingy?

It would take me 140 NHL games to just get ONE CUP OF COFFEE.

Tim Hortons makes it so difficult to get more than the minimum for goals scored; that is, 5 points. You probably have the stingiest customer rewards program going!

I purchased 80 $ Tim Hortons gift cards on Dec 23/2021 but one of my colleague returned it because had Zero balance on it I contacted Tim hortons Custumer servieces by phone and email only recieved Ticket numbers # 3832962 and # 4044622 I also went to the same store on 10579 Yonge St I showed the card and the receipt they confirmed it's Zero balance on the card but their manager Aunknush stated can't do anythings. It's been more than one month and still i'm waititng for Tim Hortons respond but no one contacted me.

I don't normally complain. But I've held it back for 2 years, and I could probably buy 10 full meals with the amount this store has robbed me of or messed up not giving me. I've also already thought that they probably get enough complaints.

I've worked at a Tim Hortons myself before so I get it. But I've never came across a Tim Hortons with worse service then this. They are pretty friendly. But most times I go through the drive-thru I am missing something, my order is messed up, or BOTH. I mean it when I say every time one of those. Today around 5:10PM I got a Ham and Cheddar, that came without cheddar. The last time I went was on Saturday around 7:30AM, I was missing 2 hash browns.

Other times for example, I'd say (generously) that there are 10+ times they didn't give me the donut I paid for. I don't even buy donuts anymore because I know I just wont get one. Multiple times, I'd ask for no tomato and get tomato. Potato wedges missing maybe 5 different times. I even didn't get a full wrap before. These are just some experiences. 1/10 visits I'll have my order given to me properly and get fully what I paid for. Usually that's because it's me getting one coffee. OR the very FEW good workers they have are working that day.

I went through the drive-through today in Belle River and when I paid they charged me for the full price because I checked my rewards history and the price should've been $9.58 but they charged me $11.15 on my credit card this is not the first time this is happened. Also I paid for double cream cheese and there was barely any cream cheese on my bagel. I know it sounds petty but it happens so many times and I'm really getting tired of it. I work hard for my money I don't want to waste it

Absolutely horrible app I ever used. On multiple occasions, will activate an offer then the full price is still deducted. Multiple attempts to reach customer service. Will receive an apology but no adjustments or reimbursements to the account. One time they even stated they knew this was happening. However, there was no notifications sent about this.

Now all my accrued points (800) have disappeared for no reason. Very disappointed in the app and customer service.

Went to find store on pinewood in Riverview had enough points for a free tea when we got to window worker scanned my rewards card and said I owed him 2.30 cents I said was that not free, he looked at the cash register and said oh yea it was free. What I am saying is if I did not know I had enough points then I would have paid and not got one free and my points would start all over. And buddy could have put the money in his pocket. This happened January 12, at 430.

Went through the drive through at the tim hortons in Vermilion Alberta. Ordered coffee and a dozen doughnuts. Ask If I could get the doughnuts with my points card was told yes. Got to the window and was told I had to activate it on my app. My phone was doing an update. My son was driving and the guy at the window was very rude to my son. Proceeded to tell him rudely he had to lay for the doughnuts and my son said please void the doughnuts we do not want them the guy rudely said we had to pay for them he could not void the doughnuts and my son said well we cannot afford them that is why we asked to use our points card at the drive through speaker. He slammed his points scanner down on the counter and voided the doughnuts and practically through the coffee at us. This was the most unprofessional experience I have ever had. My son was very upset and this is unacceptable service. I am really thinking about boycotting tim hortons and taking my friends and family with me and I have a lot friends and a big family

With the display case full of the freshly made timbits and donuts, the woman behind the till gives me coffee that was cold, and my timbits were the day old ones from the rack they were taking out. The fresh ones were too fresh maybe, they needed time to set...? I was polite, cleanly dressed, and I paid cash, I didn't bother with a receipt, I didn't expect to need it.
Friday, December 24th, approx. 00:45-1:00h
Total order was under $10.00 (xl coffee + 20 timbits)

On the 4th December 2021 Myself, my wife my daughter and two grandchildren went into your Chester Retail park store on Seals Road .
We ordered meals and drinks for the whole family. We all specified how we would like the food, ie my meal without any relish or pickle as one example.
When the food arrived most of the meals were prepared incorrectly so I returned to the service area with two of the meals and tried to explain to the assistant the problem. I informed her I would like the fries replacing on the order also because when the meals were prepared again the rest off the order would be cold. This I tried twice to explain and in the end another assistant came over and said she would replace the whole order. This was done however when it was served again it was more incorrect than the first time .
My wife and daughter were prepared to give up and go and the grandkids ate what they could. I however wanted the food I had ordered replacing correctly so I returned to the counter again with my bacon double cheese burger which for a second time had relish and pickle on . This time a young guy said he would replace the item and to my amazement he brought a classic burger to our table. I now gave up and we left your restaurant having spent nearly an hour there and not eaten.Order no 950, TH#808784

I placed an ordered at the Stenhousemuir branch of Tim Horton's. When the food was delivered it was cold, half of it was missing and the rest of the order had the wrong items.

I have called on a number of occasions to tell them but the mail box is full. I've tried to complete the feedback form but I don't have a number on the bottom of my receipt so it won't let me log the compliant. I tried my order number but it won't accept it either. I've also emailed your office. I want a refund and I won't stop writing reviews until I get my £40 back. Regards Phil Stoker, [protected]@outlok.com

Between myself and my co-workers we have been to this location 6 to 8 times. They have yet to ever get the order correct. This morning was no different, however because I was made aware of the problems with getting the order correct, I checked the order before leaving. Instead of the tea that was ordered coffee was given. When I brought this to their attention, they argued with me that the product in the cup was tea. It absolutely was not tea with 4 sugar and 2 cream. It was black coffee.