Thrifty Rent A CarFalse charge of $155 for body damage on my return car

R May 05, 2021
This review was posted by
a verified customer
Verified customer

I picked up my first car on 4/22/21 at the ft lauderdale location, you just go to your catagory and pick out car no rep with you. During the next 5 days I drovemy family to melbourne to meet a realtor and I was told by the gas station about a bubble in the front tire. We then searched out a thrifty location in melbourne that was at the airport. We drove to the airport and the rep at the desk said she cant help and go to hertz counter then walked away, the hertz people said they cant help and I should go to the hertz corporate location several miles away nowi lost a half a day and missed my appt with my realtor. Jennifer at the corporate office switch the car, we had to unload the luggage. The car had 29000 miles and was fine. When I returned the car to the thrifty location in melbourne I was told just to park over there and we will e mail statement which I did. There was no shuttle to my terminal and I had to walk. When I received my statement there was a fraudent charge of $155 for body damage with no explanation. I have triued for 3 days to reach out but cant get through and no one answers my complaint. Im ready to go to consumer affairs and social media and american express if I dont get tghe charge off my bill

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