thredUP

THIS COMPANY STOLE FROM ME! They will not process large shipment of my valuable items and will not return them to me. How are they allowed to be in "business"?!?!? Impossible to reach customer support. SHUT THEM DOWN!

I have been very pleased with ThredUp, both with purchases and as a supplier. While clean out kits are currently taking some time to process, the company is up front about that processing time, so I know what to expect. I have been able to easily cash out when I have chosen that route, and easily use my credit when I have chosen that route. There have been significant shipping delays with my most recent clean out, but that is hardly something to fault Thred Up for, as they have no more control over that than I do. Every item I have purchased has been as described, from basic tank tops to designer brands at affordable prices. I just received a beautiful dress in my most recent package with the original tags showing that I got it for roughly 10% of the standard retail price. Thats a great value!

I absolutely love ThredUP! I had no idea they were a business since 2013! This was just an amazing idea to help women out! Keep up the good work.

Beware of ***! They will not send my payout. Whenever I try to have what is owed to me sent to PayPal, the site closes before I can put in the code they send to my email account. When I start putting the code in, the page closes before I can complete. I want my money which took many months to get for many new items with tags that they claimed to have sold for a dollar or two.

Total scam. They take AT LEAST 80% of the profit. Then they charge fees on top that eat what little money you may get. They price them WAY too high, about retail, and you still get pennies. They only list your items for a couple of weeks, then take them down. After that, they give you a week to BUY back your items for $6 EACH. After that, they become property of threadup. They re-list them for cheaper and take 100%. Don't do it, it's easier and cheaper to just donate your clothes. Complete scam.

My experience with thredUP was not a good one. I heard about it from two friends in my daughter's girl scout troop who raved about it. I ordered my first bag and was excited to go through my family's closets and send in some clothes. It was a lot of work, but I was happy to get rid of some things and possibly earn some credit to shop on thredUP.

However, I became worried when I had no way to track the bag and no email confirmation that it was received by the post office. I finally received an email that it was received and would take some time to go through everything. When I received the email about how much I would be receiving, I was extremely disappointed. I sent in over 30 items, some still with tags, and was only receiving $19.33. That's less than $1 per item!

I logged in online and saw that thredUP decided to keep 22 items and would be selling them for a total of $158. I understand that it takes time to set everything up and take pictures, but $19 for all that work is not worth it. I could have sold the clothes at a neighborhood garage sale and made more money.

I asked for my items to be returned to me and thredUP took over $12 out of my credit to ship it back. So, my grand total credit was only $6. I am very disappointed in this company and will not be shopping or ordering another sell bag. It was a nice idea to be able to send in bags year-round, but it's not worth the time and energy for such a small return.

I recently tried out ThredUP, and I have to say, I was pretty disappointed with my experience. While I appreciate the convenience of being able to send in my clothes for consignment without having to leave my house, the payout just wasn't worth it.

I sent in a bag of clothes, some of which they didn't even accept, and ended up making less than $1 per item. I understand that there are costs associated with shipping and processing, but I was hoping for a bit more than that. Plus, they don't make it clear on their website that you'll only get a decent payout if your item is listed at $60 or more. So unless you're consigning high-end designer clothes, you're not going to make much money.

Another issue I had was that they didn't even accept some of my brand new, never-worn items. I sent in a pair of Naot pumps that retail for $150, and they weren't even paid out up front or consigned. Meanwhile, I saw much uglier and more expensive shoes for sale on their website. It just didn't make sense to me.

And while some of my items did sell within a week, I noticed that not all of them were listed on their website. I never saw one of my dresses up there, even though they claimed it had sold. It just seemed a bit fishy to me.

Overall, I think ThredUP has a lot of room for improvement. If they could offer a higher payout, maybe around $25-$35 per bag, I would be more likely to use their service again. But as it stands, I don't think it's worth the hassle of sending in my clothes for such a small payout. Plus, their business model seems more like a thrift store than a true consignment arrangement. So if you're thinking of using ThredUP, just be aware that you might not make as much money as you were hoping for.

ThredUP is a great place to find good deals on clothing. They offer up to 90% off retail prices, which is amazing. However, there are some issues that both buyers and sellers should be aware of. ThredUP claims to have a 12-point inspection process, but when I asked them about it, they couldn't tell me what the 12 points were. This made me wonder if they were being truthful about their inspection process.

Despite this, I decided to order three items from ThredUP. Unfortunately, one of the items had a large stain on it. I was able to return it, but it was disappointing to receive an item that was not as described. ThredUP did apologize and said that sometimes things get overlooked, but it was still frustrating.

ThredUP prides itself on being environmentally friendly. They claim that "thrifting can help solve the fashion waste crises" and that "buying one used item reduces its carbon, waste, and water footprints by 82%." While this is great, there is a problem with their business model. ThredUP pays sellers very little compared to other resale sites like Poshmark or Ebay. This means that they are making a huge profit at the expense of the people who sell their clothing to ThredUP.

The process of selling your clothing to ThredUP is easy. You order a cleanout kit, fill it up, and send it back to ThredUP. They take care of everything else, including taking pictures, writing descriptions, and posting the items on their website. However, I found out that ThredUP pays very little for most items. Anything under a resale price of $100 is paid much less by ThredUP than Poshmark or Ebay. For example, if you sell an item for $50, ThredUP will pay you $15, while Poshmark will pay you $40 and Ebay will pay you $39. This means that if you send in clothing with a resale value of $500, you would only receive $100 from ThredUP, compared to $400 from Poshmark or Ebay.

ThredUP knows what they are doing. They post on their Resale Report page about the growing secondhand market and how they are weathering the Covid storm better than their competition. They also listed revenue of $186 million in 2020, with net losses growing to $47.9 million. While I hope that the losses were due to more people recycling their clothing through ThredUP, it's hard to say for sure.

If you really care about the environment, ThredUP does offer a free recycling service. You can mark that you don't want your items returned when you order your cleanout kit. However, if you want to sell your gently used clothing for a fair price, I would recommend going to Poshmark or Ebay instead.

I gotta say, I'm a big fan of consignment shopping. It's a great way to save some cash while still looking stylish. So when I heard about ThredUp, I was pretty excited. My local consignment store had just closed down, so I was in need of a new place to shop. However, my experience with ThredUp was not what I was hoping for.

I ordered a pair of boots that were advertised as "Ralph Lauren." But when they arrived, I noticed a few things that made me suspicious. So I contacted Ralph Lauren to get them authenticated. Sure enough, they were not authentic. I reached out to ThredUp to let them know, and they told me I had to return the boots and wait for them to review the authenticity before they would refund me. I was pretty frustrated by this, especially since Ralph Lauren had already confirmed that the boots were fake.

I went back and forth with ThredUp via email, but they were not budging. They kept insisting that their "experts" needed to authenticate the boots before they could issue a refund. It was all very unprofessional and disrespectful. And to top it off, they even mentioned that they might "destroy" the boots once they had reviewed them. Who knows if they'll actually do that, but it's pretty shady if you ask me.

I was so disappointed by ThredUp's response that I decided to leave a review on TrustPilot. But when they replied, it was just a copy-paste of their original email to me. They didn't even address my actual review. It was clear that they didn't care about my experience or my concerns.

Overall, I won't be shopping with ThredUp again. Their customer service was terrible, and they didn't seem to care about my experience at all. I wouldn't recommend them to anyone.

I gotta say, I really don't recommend consigning with Thred Up. I can't speak to their shopping experience, but I can tell you about my experience sending in their "clean out bags." So, about 6 months ago, they partnered with Macy's and offered credits for the clothes you sent in that were put on a Macy's gift card. I ordered my first bag, filled it up, and sent it in. They accepted 29 out of the 38 pieces of clothing I sent in and I was paid $60 and some change on a Macy's gift card. Not too shabby, right? So, I decided to order another bag, but this time I selected the option to have my unwanted items returned because I was sending in some higher end and quality items, including 5 pairs of designer shoes and 2 Coach handbags, along with 48 pieces of clothing.

Here's where things went south. After waiting over 2 months and way past the deadline they told me my bag would be processed by, I received an email informing me that my bag had been completed and they accepted 29 items for a total of $56.55. This included a few pairs of the designer shoes I sent them, but not the Coach handbags (one of which still had tags on it and had never been used). I emailed them to ask when my unwanted items would be returned and they informed me that I had not selected that option and those items were gone for good - including the Coach handbags! We emailed back and forth a couple of times and they told me if I could provide "documentation" of selecting the return option, they would CONSIDER compensating me for my loss. Of course, I had no such "documentation" for the reason I explained earlier.

I asked for a customer service phone number to be able to actually speak with someone instead of communicating via emails, but they didn't respond. Their customer service is, without a doubt, less than a one star rating. It's understandable why they do not post a customer service phone number and only "live chat" times and an email address. This way if they want to ignore your questions, complaints and dissatisfaction, they just don't respond to you.

I wasn't 100% pleased with how much they gave me for my items the first time around, but their website's idea and concept was more convenient than driving to a local consignment store which is why I tried it the second time and that time sent many more things as well as designer items. However, their customer service is so bad that I will never consign with them again nor purchase anything. I've informed all my friends and encourage you to take my warning to heart and not do it as I guarantee you will be disappointed.

You make your own decision, but if you choose to deal with them, be prepared to be disappointed.

I sent almost 5 or 6 "kits" to thredup. I got charged 14.99 for EACH kit to send alot of my expensive clothing.

They then turn around and sell them for money and give the consignor PENNIES. Something has to be done about this! THen after 30 days i see they done give you anything! AND KEEP TRYING TO SELL OUR CLOTHES.

I wish I would have never sent my clothing there and I hope someone files a lawsuit soon, or i will!

Leggings received were obviously fake. Logo was iron on and cracking, tag had been sewn in, no sizing listed inside pocket. It appears it was known that the item was fake as it is listed as no return. These legging can be purchased on amazon for less than $20 and I paid more than double that. Quality control is clearly lacking and clients should not be sent fake items.

I accidentally sent them a pair of $150 shoes and they said they would track them down and return them. They never did and then all of a sudden they say “sorry, they were recycled”. Come to find out they listed them on their app for $103! They literally STOLE my shoes and i got absolutely no money! They are literal criminals, deceitful unethical pigs

Following is my record of my business interactions with you:
CLEAN OUT YOUR CLOSET, Athleta and Thred Up.
05/24/22 mailed bag label # B26MP - FRMCY. Received credit at Athleta for approximately $105. Thank-you.
During month of June/2022, I mailed 3 more bags: I did received payment for one of following, do not know which one (about $100.00)
#B2H7X - 59359..
#B2K7X - DFWP2. Processed 10/03/22
#B2JN5 - VFF9H. Processed 09/20/22

I received my package and got all the items on my order but, one item in particular which was a pair of black Nike leggings had two holes on the inside of the leggings in the waistband. I paid close to twenty dollars for these leggings and to have them come in this condition when they were listed as excellent is beyond me. I like the leggings even though there are two rips. But I would not have bought them knowing this. I wanted to talk to a service agent about this and have tried contacting them multiple times. It is very frustrating that every time I try, they are busy with an influx of chats, but how is it that way every time. I just would like to talk to someone about my dissatisfaction with my ordering this time. Thank you!

Hi,

My name is Kathryn Goodfellow-78 Prospect Ave., Norwood, Mass. [protected]; [protected]@aol.com

I ordered a pair shoes ASOS: SHOES which were listen as a Size 5.

Which I received, however, although they are stamped on the bottom of the shoe as a Size 5 and it was listed as 5 in your on-line and on the bottom of the shoe. However, THEY ARE NOT a 5. They are 9 3/4 length, almost a 10 inches ! The shoe is a open toe shoe style which leaves about 1/2 of a inch in the front with NO TOE...it is vacant ? There is NO paper work included in the box I received...so as to return them with out the charge of shipping, etc. I DO NOT KNOW WHAT TO DO ? I have ordered shoes from you before...I paid shipping and the cost of the shoe...there is NO return slip...how do I get reimbursed ? I have a small foot and appreciate the fact that "Thred's Up" carries shoes for the small-footed. However, you might want to measure or re-look at your categories...assuming that all the shoe manufacture's adher to the same length standard for a 4 or a 4 1/2 or a 5...makes life tough for you/me.

How can I return ? NO SALES SLIP WAS INCLUDED NOR RETURN ADDRESS ? I'd rather not pay #1 for shipping too me then #2. shipping back to you and #3. shipping for a re-order ?

I have ordered another shoe some time ago which FITS fine...whoever this manufacture is might have a different standard for the sizes. Look forward to hearing from you.

Kathy Goodfellow

Like most of the complaints before me , I also never received a refund for a dress I purchased. I’ve tried every way to reach them but there is NO customer service number or email address to contact them.

Since I financed this purchase wit Afterpay, I contacted them for assistance. They were able to track the order but there is no refund or return record..

I believe this is just a fraudulent scam. They should be investigated for cheating so many people out of their money.

I mailed a bag filled with many items including brand new clothes with tags still on them. I saw 2 items posted. What happened to the rest of my things? This experience makes me distrust Thred up with what they do with your clothes. I will never send in another kit and have alerted friends and family to do the same.

Lisa Katz

[protected]

[protected]@verizon.net

Back in August 2022 someone hacked my THRED UP account and made purchases in the amount of $1,185.00. While I was able to work with the Thred Up customer service to stop the sale and shipment of goods, I was NEVER refunded the money. I have tried messenger, chat, emails, nothing.

Yes, I did have my bank investigate and was informed that Thred Up denied any of this happening.

My order was delivered, but on the threadup site it still shows as 'in transit'. until it's delivered, i cannot generate a return request. i am trying to contact somebody to correct that, but there is not a single phone number on the website for the customer service and the 'chat' function does not work. all you can do is to choose from a menu of questions and click on pre-typed answers. this is very frustrating.

Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. Emailed them a second one because they hadn't answered the first. Then they answered the first. This is the third time I've had this happen too.They just ignore your emails too easily. And its funny they don't accept some items that are new while they send me stuff that has been torn or cut with sizors. YES cut as in by a person. And it was impossible to see this in any pictures by the way. They made sure no one would be able to tell. One shirt had scrapes another had outright tares. And one pair of pants had a cut at the bottom of the leg.

May 30, 2022 I returned some items I purchased from Thred Up and expected it to be refunded to my credit card. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. Now Sept. 21, 2022 I am attempting to use the store credit and says my account has been banned. (see attached photo) Original order # XHP741U515K9 purchase delivered May 2022 (see attached photo). Return authorization #5043206 May 30, 2022. (See attached photo)

I have also attached photo of the tracking # of package being returned to Thredup.

I shipped a whole bunch of clothing in a pristine Givenchy tote bag, and the tote bag was never listed for sale. I have contacted customer service and no one has been able to help me, or locate the bag, and my request for the issue to be escalated to a supervisor hasn't received a response. So angry that I am being treated this way, after being a long-time seller and shopper with thredup.

I ordered shoes a few weeks ago. Expensive ones. Said it was delivered on Aug 31at 2:53pm. It was never delivered nor did a FedEx truck come to the house.. We have cameras. I checked the address and even walked to several neighbors homes. I’ve tried to contact ThreadUp several times and have received no answer. FedEx can’t get in touch with ThreadUp to confirm the order either. Total scam. Now I’m out $230+. I’m going to report them to BBB.

FedEx Tracking ID [protected]

I went to cash out and was shocked to see my balance of over 1k had disappeared. When I reached out to them via email they said they have a policy that after one year any money is converted to a gift card. I have no gift card and cannot get them to answer where that gift card is. I never received any emails from them as they stated they sent emails letting me know my money was being converted. When I asked them to provide me the email they sent - they went quiet. Now can't get a response at all. I combed through their website and there is NO mention of this policy. It was only 30 days past the year so I asked them to convert back and they said it's not possible.