Hello Anthony, I referred a customer to Thred Up (Sharon Burris) who lives
in my apartment building. I followed her shopping experience along the way,
And together We come to learn a lot about the Business Practises of Thred
Up, Which are, to say the least, not in the best interest of The customers.
The problems started with Not being able to apply the 15% coupon on an
order at the check_out, And The return of items that were Misrepresented
by Thred Up. The items that were sent back for store credit (was stated by
Sharon ), Of the misrepresentations, ( on your RETURN section process).
So with her store credit she shopped and spent over $79.00.She made
additional purchases which exceeded the store credit, And she should have
eliminated any shipping charges. When she went to check out her total was
over $80.00 And at that time of checking out she was able to apply A 15%
coupon that was offered to her by Gaby. (She had been in correspondence
with Gaby) After applying the 15% code, She was charged for shipping
$5.99.
Now there is the matter of certain items that are
clearly over priced, I own a purse that I paid $20.00 retail for at
Walmart, It was on Thred Up for $39.00 (stating that it was estimated at a
higher price than the $39.00). "RED FLAG", Next- there were 2 dresses that
are owned by Sharon in which she paid $7.00 for each retail, On your site
it was stated estimated $40.00, Thred Up price $19.99. "RED FLAG'
Sharon did spend over $400.00 with Thred Up, After communicating with Gaby
in trying to understand your return policy, /Not able to apply codes /If you
use store credit for returned items, Misrepresented /or wrong size are the
customers expected to pay shipping? Well Gaby never answered The questions
asked, And offered a discount code to Sharon toward HER next purchase,
Totally disregarding Sharon telling her that she would gladly pay the
shipping and end business with Thred Up, And that for sure Thred Up lost a
valuable customer. What also gets lost is that shopping on ThredUP can be
very Challenging and Time consuming, And the last thing a customer need is
having to deal with E-mailing a Business that CAN'T or WON'T address
consumers after their money is spent. We also noticed MARK UP PRICES, WITH
A SLASH THROUGH THE PRICE., I would think that a lot of people understand
that gimmick, that is done in some stores, To make the customers think that
they are getting a DEAL. Why is THRED UP using those tactics? A lot of
prices on items at Thread UP can easily be Matched in a store where you can
try the items on. I will not be doing business with Thread UP again, And
I will not recommend ThreadUP to anyone else. If Gaby is the only source
of customer service she Will bring the business down. Sharon Asked her
for a phone number, Or take her phone number in order to speak with her (
Gaby), Or someone else. Gaby said. in short NO PHONES SET UP-That could not
happen. Sharon also forwarded the E-Mail correspondence between herself
and Gaby to James Reinhart, And have not heard a word from him. You did ask
"DID WE DO SOMETHING WRONG", And I have been watching and waiting to see
this through, Now I can say something.
Jeanette
cc:James Reinhart
