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I tried to order two boxes of cigars today and when it came to check out, what a customer service nightmare. The CSR tried to sell me everything from the Cigar club to expedited shipping. I told her repeatedly that I just wanted my cigars. She then told me that she would be sending out a free $25.00 Visa card to me. Then, out of nowhere, she said that if I didn't want to join, I could cancel and I would not be charged the $1.95 per month. I asked her for what. She couldn't answer me. I asked her to transfer me to a supervisor.
When I spoke to the supervisor, she informed me that I had said "Yes" to the e-super saver club. I had no idea what she was talking about. She told me it was for the monthly savings club. I explained to her, I never said yes to anything and I just want to order cigars. She told me I would not be charged and they would get my cigars out.
I will never be a customer of Thompson's again. And all it cost them was $1.95.
Sincerely frustrated,
Mark Boyd
I've tried ordering a hundred dollars worth of cigars and have a promo code for free shipping, but you still charge me for shipping. The promo code is as follows, TCPS2132
Placed an order and used my Paypal to pay and the order (TC005568239) was never shipped. Was never notified and found out they were trying to set me up for a monthly shipment which I never signed up for. Never received the product I ordered and had to place a dispute with Paypal to get my funds back.