The Salvation Army USA — fausley & unprofessionally accused of tampering with tags
To Whom It May Concern:
On December 1, 2017, at approximately 5:35 PM, after an hour and a half of shopping, I was both UNPROFESSIONALLY and FALSELY accused of "tampering with tags" by Guthrude, whom identified herself as a supervisor, at your Redford location. I call this location my home location, because it's the Salvation Army store in which I frequent the most.
Guthrude rung up over 50 items, mainly clothing and brick, which were buy one/get one free (via a FB post) before coming across two items for $0.49 and $0.69 to accuse me of "tampering with tags." I was so EMBARRASSED while standing in line! Other customers in line/in the store were all starring at me. I've never been SO humiliated in my entire life!!!
When I shop at stores like Von Maur, Saks Fifth Avenue, Lord & Taylor, Macy's, Lane Bryant, Torrid and other mid/high-end establishments, I never endure such treatment, lack of respect and/or humiliation. Even other thrifting establishments such as Grace Centers of Hope, Goodwill and St. Vincent treat me with more dignity and respect and they see me less often.
NEVER in my life have I been accused of such a degrading thing! Even Guthrude's colleague, another supervisor, whom always shows customer appreciation when I go into the store, apologized and offered me a $20 store credit (and she wasn't even the offended). She even mentioned how often I frequent the store and alluded to the notion that "tampering with tags" isn't my character.
I informed Guthrude that I spent over $20, 000 at Salvation Army ALONE this year and showed her bank statements on my phone to prove it. So, how DARE she accuse me of such a thug-life thing as "tampering with tags." I have class, style and grace (and look like it). I'm HIGHLY OFFENDED!
I wasted an hour and a half in the store only to leave out empty-handed and HUMILIATED. In addition to that, I missed out on the buy one/get one free promotion. Furthermore, my integrity was compromised and questioned. Something needs to be done IMMEDIATELY to rectify this matter.
I tried to work this out in-store (and not via an online complaint) when I asked to speak with a supervisor or manager. But, Guthrude rudely told me she was THE supervisor. When I asked for the manager's name/contact; she wouldn't give it to me. That, too, is unprofessional.
In closing, I'd like to make it known that Guthrude always has a nasty disposition when I come into the store. She's very short, rude and disrespectful to me (and other customers). I understand having a bad day every now and then, but she's ALWAYS cold-natured, tight-lipped and rude.
Below, you will find photos of some of the items I was accused of "tampering with" in addition to a photo of the employee in which I'm speaking of.
I can shop anywhere, so I REFUSE to be a victim of false accusations at a place where I shop the most and spend THOUSANDS of dollars annually. I'm expecting an immediate reply and compensation.
Former Redford SA Customer,
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