The Salvation Army USA – Page 25

I made 19 trips having to walk to the Salvation Army being disabled just to get all the required paperwork they requested and am Allready behind -2/ months rent as I lost my Section 8 my girls grew up and got jobs b we still qualify f help w one months rent they waited till they saw we got a dividend fund and than said they can't help my dividend is Allready promised to help w one of those months back rent and just because my only daughter still living with me at home went back to work after a years sickness 16 hours every -2- weeks they said no help she could help me w my rent! That's crazy as I live on a fixed income she can barely make her own car a insurance payment also my tranny went out of my 2012 Camry which I'm
Still paying on and I haven't a car since early May also they did this to me last year I ran and ran real sick to gather all the necessary paperwork they required to get help w heating fuel and than got told there was no more fuel or $ to help me and we allmost froze to death as they acted as if they WERE going to help me I feel this is truely so wrong and I realize t is a charity organization also the lady Valerie in charge here in FBKS said I missed my interview and did NOT call in which is NOT TRUE because she needed my daughters work pay stubs and a letter from her employer stating when she went back to work how often Etc and also I recorded her when I asked to speak w her supervisor she did not waste one minute in stating she would have to go w Valerie's decision w/o even checking my paper work forms Etc so that shows me they had Allready discussed my circumstances and reached a "No Help" decision all ready I am livid w the disrespect shown the lady's were talking on there cells w there boyfriends or husbands and not professional at all I left there in tears and prob will have to move now after being here over 18 years I feel I've been done a huge injustice I've never even gotten Thanksgiving or Christmas help either from them can you please please HELP ME I AM NOT IN GOOD HEALTH TO MOVE ITS COLD HERE ALSO NOW AND NOW W A NEW TRANNY IN MY CAR I FIND I GOTTA GET A NEW CAR ENGINE AS WELL IM SO SCARED I CANNOT SURVIVE T COMING WINTER

This is reference to my application to get an apartment at the SIlvercrest Salvation Army Apartment Building in ChulaVista, CA (636 3rd Ave), where Ms Miranda Acuna is the CPO.
Thru this complaint, I am asking that my application be reviewed by someone other than Ms Acuna, and make sure the right processes and procedures are being followed and my application is given fair treatment. I will explain the circumstances below. However, at this point, I urge you to look at this complaint ASAP as I am in need of an apartment I can afford, and as of today, Oct 6th is when the next one may become available at this location, and I don’t want to lose the opportunity to get this other apartment now too.
Tues Sept 5th – I went with my son Victor Baez Ortiz de Zarate to the office bringing all the documents she asked for: ID, Social Security Card, SSN, Insurance Cards, copies of Bank statements from Mar to Sep, passport… Ms Acuna she asked me to stop by between 9:40am and 10am saying she had an apartment for wheel-chair bound people becoming available, and I was 1 of 5 people that could possibly get it. One of these 5 people was no longer interested, so she actually just had 4 people interested and that she would send the document of the first person that turned in all their documents, so my son and I jumped thru hoops to get to Ms Acuna’s office and turn everything in, because she said she had to send it to her Management. Ms Acuna made copies of everything, and she also mentioned that of the other 3 people that could apply, only one person could be interested, but she didn’t think the apartment would work out for him since he needed to install a cable. When we met with Ms Acuna to turned my documents in, my son asked her 3 questions:
1. How long would Ms Acuna wait for the other possible candidates to bring their documents?. Ms Acuna answered that she would send whatever document she had between then and Friday Sep 8th. Ms Acuna said she would send all the packages she had by Monday Sep 11th, at the latest.
2. When would Ms Acuna turn the apartment over to the new tenant?. Ms Acuna said that by Sep 15th. She said that the apartment needed a few cabinets, and she actually needed to turn it over to the new tenant by Sep 15th because she was attending a seminar (or class?), and she needed to do it before she left.
3. What are the chances of me (Elisa) getting the apartment? Ms Acuna answered that assuming she is the only person turning her documents in and assuming she gets approved by Management, then she would probably get it since she would be the only one interested and she turned everything in. Ms Acuna also said that between now and Friday Sep 8th, if nobody else brought their documents in then, she would only send the documents she had ready, which in this case, would me mine, since I turned everything in.
Before leaving, Ms Acuna asked me to stop by the office on Friday Sep 8th to sign some additional documents, which I did. Read below.
Fri Sep 8th – I stopped by the office with Ms Acuna to sign the documents. I arroved at 12:20pm and stayed there until 3pm. Ms Acuna mentioned that nobody else had called her or brought their documents, and if they called, they would have to call by today and bring all their documents today too, which Ms Acuna thought was unlikely. Ms Acuna also mentioned that the person that was interested initially (the one that needed a cable in the apartment) was no longer interested due to being unable to have the cable he wanted. On this day I signed several documents for Ms Acuna. She said she would give Elisa copies of the documents later. While in the office, I have mention that I felt Ms Acuna nervious, seemed unorganized, and had trouble finding what she needed, including the papers that I had just brought to her on Tues Sept 5th. When I left the office, Ms Acuna became emotional even shedding a few tears, so I left happy and confident things were going to turn out good. Ms Acuna also mentioned that she would probably be turning over the apartment Sep 13th not on the 15th. On this day, Ms Acuna gave me a document for my son to sign, and another document for my current landlord to sign. Ms Acuna said it was important to have both of those documents signed and mailed as soon as possible. Ms Acuna on this day went as far as to mention to me to start making arrangement to move in and even said not to pay next month’s rent where I was currently at, since I would probably be moving to Silvercrest. I had already paid for next month’s rent.

Sat Sep 9th – I had the 2 documents that Ms Acuna gave me, signed: the one for my son, and the one for my current landlord.
Tues Sep 12th – Talked to Ms Acuna and she said everything was going well, however, Ms Acuna mentioned she hadn’t received the document from my Doctor’s office stating that I in fact need a wheelchair. I called my doctor’s office and the office faxed what was needed to Ms Acuna right away. Ms Acuna confirmed she received it. At around noon or so on this day, Ms Acuna confirmed that she had all the paperwork she needed from me. Ms Acuna also mentioned to me that about one hour ago a current tenant had expressed interest in the apartment, and Ms Acuna mentioned that current tenants had preference, and I mentioned to her that this new person was not in the original list of people interest in this apartment nor she was in the list of people waiting for this kind of apartment (for people with disability), and Ms Acuna said that it didn’t matter, that she had to give this person preference since she is a current resident. I told Ms Acuna that I couldn’t believe that someone who just decided to get this apartment, is not in any waiting list to get an apartment and can jump on top of the list. At any rate, Ms Acuna said she would still send my documents TODAY, as well as this new person’s documents FOR SURE, and that she would leave it up to her Management to decide who gets the apartment. Ms Acuna said she was leaving to the Company event from Sep 18th to Sept 22nd, and that would call me on Monday the 25th to let me know who got the apartment.
Sun Sep 24th 2:13pm – Ms Acuna called me, and she sounded incoherent, nothing she was saying was making sense and she struggled to say what she wanted to say. Ms Acuna said that the other person was granted the apartment and that Elisa had to wait, that a Studio Apartment had become available since this was the one the other person was in.
Wed Sep 27th at 9am - I called Marisol, the social worker, and Marisol called Ms Acuna, and Ms Acuna said that I was the 5th person in the waiting list, which I was surprised to hear, since all along Ms Acuna had been telling me I was on top of the list and I was next, and now Ms Acuna is saying I am 5th in the list?. I then called Ms Acuna, and asked her to tell me when the next apartment would be assigned and MsAcuna said on Oct 6th. Then I asked Ms Acuna if she had sent my documents to Management, and Ms Acuna said NO, that the wheel chair accessible apartment had been assigned to the other person, and that the Studio Apartment would be the one that Elisa could get now, and that this Studio Apartment was also wheel chair accessible and was on the 1st floor. At this time, I mentioned to Ms Acuna that it needed to be clear that Elisa had applied earlier and there were only 5 people interested and of those, one backed out, and the other 3 didn’t bring their papers, which left me to be the only person applying to get the wheel-chair accessible apartment, and now she hadn’t even sent my documents to Management to be considered for an Apartment?. At this time, Ms Acuna got really upset, said she was really busy and hung up the phone on me. Ms Acuna in conversations with Marisol (my social worker), she implied that due to my age I could be misunderstanding or changing things, but what Ms Acuna doesn’t know is that I have good memory, I am organized and have been logging the events in applying for this apartment. I am also in constant conversations with my son, my daughter and social worker (Marisol), and they know the situation and can speak for what’s been happening. They have all agreed that at this point, is best to file this complaint so that someone else can look at this, look at my application, my paperwork, etc, because so far, I don’t feel my application has been treated fairly and given the same chances as other applicants.
I want to make sure the correct processes and procedures are being followed and my application is treated fairly. I already lost the apartment that was granted to the other person a few days ago, and I don’t want this to happen again with the apartment that Ms Acuna mentioned would be assigned on Oct 6th. My apartment situation is critical. I can’t continue to afford what I am currently paying in rent, and I am looking forward to getting the apartment on Oct 6th.
I also expect to be treated with respect and dignity. I feel offended by the fact that Ms Acuna said that I may be changing words or misunderstanding things. That is far from the truth. I am certain that when you review my case, my application, timeline, etc, you will see that this complaint was necessary. Marisol, the social worker, has also filed a complaint with Salvation Army on my behalf, and can speak for the situation as well. My son and daughter are also available if you need to speak to them.

Thank you so much for your time and will appreciate quick action in this matter.
FYI:
Marisol – works at the 211 San Diego Assistance Program for Housing, and can be reached at [protected]

There was old salvation army employees use to work there and help my family out I did volunteer at salvation army in Virginia minnsota the new lady Christine has been really rude and given me my family problems when I was there with my three year old son and gave my sun a dirty look I wouldn't go volunteer there again if that's how my family and my son going be treated.

Recently the Charlottesville Salvation Army did a night time search of residence shelter which resulted in termination of services for nine residents who were in possession of unopened food items. Three of these residents were war veterans and two were physically incapable of living under Street conditions. While it is understood a policy is in place to prevent infestation, it seems a bit extreme to put nine people on the streets of Charlottesville in the beginning of fall with no means of obtaining a warm dry place to reside. In this case it is obvious a different solution could have been implemented. The resident manager ensured these residents were "put out" on a weekend when no social services agencies we're available to assist and with a huge weekend of events going on in the area, no affordable housing was available. Those terminated we're advised they could appeal but must wait until Monday, putting them at risk sleeping outside for two entire days and nights. For a faith based organization whose funding and donations are based on the community and their beliefs are supposed to be Christian based, this was a gross misappropriation of authority and should not have occurred. Maybe community awareness may help alleviate problems such as these and bring accountability to those responsible.

I went in today for the free breakfast, and I knocked on the door because it was locked and no one responded. I then kicked the door, and the lady who answered the door opened the door in a very angry voice asked who kicked the door, I replied "I did, [censor] I'm sorry." She then told me since I cussed she would not be serving me today. I am pregnant and I was very very angry at this point, because I did not know if you cussed they would not feed me, and a curse word should not have my baby growing inside of me who had nothing to do with my actions, had to go hungry as well. If they do not feed you if you say a curse word, they should have those rules posted everywhere. I called and major Bella told me it was my fault. I don't believe these people are walking with God, even Jesus says give your enemy water if they are thirsty. She killed me according to Jesus when she responded to me in anger because I kicked the door, because it was locked and I was knocking and no one heard me. I don't know why the doors were locked before it was time to be served. I dont know why they are making up rules so they get out of feeding me, and I dont know why my baby has to suffer because of my actions.

We have a Salvation Army here in Edgewood New Mexico, on Dinkle Road that I have had to depend on lately...I used to donate to you but now I find myself needing you. The Salvation Army here is managed by a lady named Marsha. I know this because I heard one of the employees call her that. I recently had to move into a rental and needed some furniture. I thought this was the place I could afford! Unfortunately NO. The prices were way too high. $75 for a small side table that was really beat up! I did find a comforter I needed with no price. The young lady at the counter said she would sell it for $5. I was thrilled. Then Marsha came up and said. "No!" That comforter is $20. So, I ended up going to Walmart to get one on sale for $15. I have since heard that Marsha determines the prices and she thinks she owns an antique store...this is not right and somebody needs to have a talk with Marsha! In the meantime I guess Walmart is cheaper.

Susan

I bought a keurig coffee maker for 15.00 from the salvation army in corona. I've been wanting one a long time. I was told they test the electronics before they put them out so i was certain that i was going to keep it and threw out the reciept. After spending 30 additional dollars for the coffee ..i tried my coffee maker and it did not work. the water did not come out of it. The salvation army sticker is still on the coffee maker with the date of august 2017. I asked to trade it for another coffee maker or store credit and the manager at the corona california location told me no becuase i did not have my receipt despite that the sticker was still on it and i told her i had gotten it for half price which was the current sale at the store. I dont think it was fair because it should have been tested as i was told and it cannot be used for the reason it was intended.

I went into the seaside store and attempted to purchase a black ceramic Panther the manager told me that it was a display item that she wasn't going to sell it until Tuesday for $10. she gave me a phone number for the district manager which turned out to be another store I called that store which gave me a phone number to call I left two messages for the major and did not receive a return call I'm expecting to return to the store on Tuesday and the panther not being there and receiving some excuses. is there anything that someone can do to assist me. from what I understand the Salvation Army is an organization that benefits people by collecting donations from people in order to sell them to gain money to help other people in need so I don't understand why there's and item that I can't purchase while I'm in the store

Today at 12:02pm I went to the Salvation Army and looked at a hutch that was for sale with tag. I left for 20 Minutes to measure my home n'as came back to purchase it.

When I arrived I was surprised to see a hand written note saying hold till 7pm. No manager signature, no name of anyone and the price tag was still in tact. I go up to the front desk and of which those employees seemed confused how that could occur. First manager said this is not correct and said this was done by the other manager and went to get her. I said I would like to purchase the hutch and I have the truck to take it right now. She said it's being held till 7pm. I said did they put a deposit because the price tag is on there with no info. She said no deposit just holding till 7pm. I said so a customer can place a hold on an item without any money for hours? She hesitated and said yes. When I looked at the Other employees they all knew that wasn't right.
Clearly this person is saving a piece for herself or a friend without any payment rather than letting someone buy it and support the Salvation Army. I was very taken aback by his behavior. This is at the mt. Pocono where we do a lot of donations and shopping. You should really take a look at who is a manager there. We would happily go back and get th hutch.

I tried to donate at the mahoning ave store in austintown Ohio they real nasty and rude from the start and refused to take my stuff told me I was trying to throw box at them when I was not. Had three booster seats, told me I could not donate them because of recalls, which i fully understood when I was only trying to move them out of the way. When we pulled up she was filing her nails, and did not greet us, we had to get out of the car and ask what to do. She told us she would not accept summer clothes and did not even look to see what I had and directly told us to go to goodwill. Was very rude and will never go there again.

Today I went into your store with my husband, this morning, he found some shoes, ugly shoes and the price was $12.99 he asked the cashier if he could bargain the price and she said yes we will never sell those they are ugly! She said she would give them to him for $4.50 and to come back later she would have the price changed, we went back this afternoon, so waiting in line for our turn, the woman in front of us has a basket with no price tag the asst manger comes over and tells the cashier $1.99 it was $6.99 cashier was ok and rings it up. Then we are next put the ugly shoes up there with new price tag on them and a yellow tag which was.49 cents today. The cashier tried calling someone for help 10 minutes pass no one came line is extremely long and people are [censor]ing, then there is a man hanging hangers, she asks him and he says the price is.49 cents for those then here comes the asst. Manager with his attitude for getting him on the floor and says no see the sign no price changes by employees? I said they just did that for the lady previously with a basket he says shoes are not clothing? I was like what? I will pay the price of $5.49 which was the yellow tag said he said no you will pay the $12.99 price on bottom of shoe, he was an [censor] and I will never donate to your organization again nor will I shop, or help your red bucket program, or the christmas toys program, as I have in the last 40 years this is not a "christian" org as it is put out to be, you receive this stuff for free by people like me and then your employees that have no clue about customer service. I am sure this will go in the trash and that is fine do not send me any more help donate to harvey or any other natural disaster or any more programs it will go in the trash as well..

The workers here do nothing but abuse their authority, while not even providing toilet paper. They implement a bunch of invisible rules, and write you up- though rules are not posted that clients if supposedly breaking. Ince you meet with a case manager, you are given a lot of out dated unhelpful information and the case manager has very little knowledge. The clients do all the chores and jobs, while the employees just boss everyone around and are rude to the clients as if they are getting paid to be here. I heard three clients complain about no toilet paper in most the facility since the evening hour's and it is twelve hours later and toilet paper is not replaced. There are never paper towels or soap to wash and dry your hands. They lists continental breakfast on entry paper work, yet all that is provided is milk and cereal every morning. That should probably be corrected to state: breakfast. The family room is just chairs and a tv, while the singles living room is quite more luxury. The facility is too cold for comfort. My children and I sleep in the front lobby, and they don't even turn out the lights so we can comfortably sleep. Things are constantly stolen here as well. I do not recommend this facility unless you don't have children or personal belongings.

My mom was recently accused of stealing at our near Salvation Army store. The manager not only accused her of stealing without any proofs at all! She also embarrassed her infront of everybody that was around.. my mom came out of the store with tears in her eyes after the humiliation she had to go through. All started because she was killing time before catching the bus to work, bus stop was near infront of the store. My mother ran to catch the bus and the manager immediately yelled at my mom infront of her face and made her feel uncomfortable. My mom has been a constant customer to the store for more than 6 years. We are located in Chicago IL the store's address is 2151 W Devon ave Chicago IL 60659 and the store Managers name is Evelyn I was unable to get her last name but if anything could be done please email me at [protected]@gmail.com
Thank you and God bless.

I would like to express my complete disappointment with the treatment i have received from the local Salvation Army. I don't want to assume i am being discriminated against but the complete lack empathy and unwillingness to provide answers to basic questions is a concern. Months have gone by and the call avoidance and invalidating tone when Anna Maria decides to answer. Customer service and a basic level of empathy is non existent. Instead an obnoxious Anna who talks over you with a defensive tone threatens to no longer provide information.

The Salvation Army Adult Rehabilitation Center dispatch manager and team very rude. We had called to donate a sofa bed two weeks ago and was scheduled for today 8/3/17. They told me to call first thing in the morning to find out around what time they would come to pick it up. I took the day off from work to ensure I would be available for the pick up. I called 4 times and was put on hold, hung up on and told someone would call me back. Never heard back. I finally got to the manager (Matt) who told me they had me in the system but had lost my ticket and there was no way they could get to my donation today. I am very frustrated with the fact that they are not serious about the donation pickups and treat people with disregard. People who actually take a day off to ensure their donations are going to someone in need. You can tell they just don't care at all. He ended up putting me on hold for over 15 min just to tell me there was nothing he could do.

I have went twice to the Salvation of Army for help.The first time was last month when I went in for Food. The receptionist was so nasty that my 9 year old son said he felt bad as he was leaving.
And Im in need of help with my rent for next week and the social worker was also nasty that I felt uncomfortable. I don't understand how they hire people to help and when its time to ask for help you feel degraded. It a very awful feeling.

I am a staff member of Star Girlz Empowerment. My boss met a Colonel last year. He provided Backpacks for a local event called Bling. From that event I met others who wanted to partner for the next year. As the time approached my contact informed me she was moving on to another job. She also stated that she informed the individual (Kristen Blayout) that she had 175 Backpacks ordered for the Star Girlz event 2017. This information was in a text. After calling and being given the run-a-round for 2-3weeks I finally spoke with Dale Wanty. This gentleman was unbelievable rude, saracastic, judgmental, hateful and uncooperative to say the least. Our first conversation was with a totally demeaning tone. At the same time after leaving numerous voicemails for him Kristen Blayout sends an email back within 37minutes. When Dale calls out of his guilt, he mentions he does not have a clue of my reference about him having Kristen final answer Star Girlz back. From there he made the job of resolving this issue turn into a personal matter. Never did he try to resolve his misunderstanding of helping a customer. He tried to stop any donation promised by jumping to a conclusion to say NO! He lied and firmly stated There was no evidence of a promise for Backpacks. I told him it could be retrieved. He still stated NO! I sent a text that was retrieved, he still said NO! He seemed racist to say the least. I sent an email advising this was escalated but I would really rather he assist with just finding a way to help get what was promised. Of course, he never answered. Little did he know, Stars Girlz is much closer to Salvation Army than he was willing to research and see. Kristen seemed just as racist and was totally unprofessional by releasing confidential information on how the former employee didn't perform well and she gave more Backpacks than the former employee did. That was a lie and Star Girlz knew it. These 2 employees have really shown me how evil people can be. I'm still in awe of how they never followed Protocol to consider the kids who would receive items needed. The Backpacks were not Dale's or Kristen's. Why act like you are God and you control the universe. You will reap what you sow! Still in AWE!

You have chosen to boycott a business (Mar-A-Lago club) because of political reasons, thus contributing to the divide in our Nation. I don't like to play politics when choosing charities. In the past I have donated substantially, especially at Christmas, to the Salvation Army, but since you have now chosen this path, I have donated my last to the Salvation Army.

I was shopping the other day and I had checked out all I had was a 20. She said in a loud tone "you don't have change for a 20?" I told her that's all I have she said then go get change. I told her if she kindly hold on to my items I will come back with proper change. She stood there thought about then snatch the money out of my hands she said " Whatever, ill just do it now. I did not appreciate her tone nor her attitude.if she was upset about The 20 dollar bill, which I don't know why it want like I handed her a 100 dollar bill. My issue is the way she handle it and the way she addressed me in front of others. I got that look from the gentleman behind me like he felt sorry for me. I don't understand why she had an attitude over a 20. I will NEVER donate to this store again. I will also tell my friends to donate else where.

After being made aware that the Salvation Army has cancelled an event at one of President Trumps properties, I am extremely disappointed. Just because he made a statement that some person or organization felt was inappropriate is no reason to react the way you have.

I am so tired of political correctness that we have decided to no longer make any property donations and will from now on walk right past the Red Kettles we see during the holidays.