The Pep Boys review: Battery exchange experience.

In the fall of 2020 I purchased a optima bjored35 battery from pep boys.

February 28 2021 I went to pep boys or roselle nj to have the battery checked and charge. The technician call me back to tell me the battery was dead and made a exchange for a different brand because no one has a optima bjored35 battery in stock.

He gave me a 35650chagm instead to replace the optima. I took it and found in the notes no warranty on the exchange and he never mentioned that to me before making the exchange.
I had to return it because the size was too large and my hood wouldn't close.

Now they exchanged it for a cbl96r590chp battery which did fit my car. My problem is that they also put no warranty on this battery of replacement if needed without telling me this.
The price is also a lesser price item by about $65.00. I asked her about it and she said she could only replace it but no money exchange. I had to speak with management. On my second receipt she also put a fake name and not my name on that receipt. Why did I not get a store credit for the $65.00 along with the exchange?

Thank you Manuel Vidal
[protected]@msn.com

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