CB Auto Parts and Repair Stores The Pep Boys Complaints #202-221

The Pep Boys review: oil change and tire rotation

Rparis of Sterling Heights, US

Oct 19, 2019 9:38 am UTC

Made online appointment on 10-13-2019 for oil change and tire rotation for 11:00am. I was there for two hours. When I came home I checked my tires. They were not rotated. I went back and asked why my tires were not rotated? It showed on my bill that they were. The man at the counter went back and asked the technician why he did not rotate my tires? The technician said he did not think it was necessary! Because I had low miles! I had 7700 miles on my truck! The man at counter offered to rotate them. I was already there for two hours with a appointment! And all they did was change my oil! I said no thank you and I left. I have been bringing my wife's Jeep and my trucks to this Pep Boys for a few years now. How Pep Boys handles this complaint will determine if I ever go back.

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