The Brick review: third faulty couch in 8 years and condescending service

I have purchased 5 couches from the London brick in under 8 years. The first two had multiple issues and required frequent service, I had to strongly advocate to use the warranty to purchase two new couches. These couches were bonded leather and relying on the sales rep's knowledge of the product, we bought them thinking they did not require the upkeep of leather couches and not that they would eventually crack. We called for service and were told we would need to replace them. I was upset about this and begrudgingly went into purchase a 3rd set. We settled on a sectional and the male sales rep we dealt with talked me into getting the 5 year warranty despite me not wanting a warranty. I have recently learned that I was sold the 3 yr warranty instead of the 5 yr, which expired in April and I now and springs hanging out the bottom of the couch. I hoped to find some sympathy and exception given the number of couches I have purchased and the warranty having only been expired by a few months. Instead, Trish was not kind or considerate. She was condescending which I pointed out to her. She said the following statements "if you had given me a second, like I had originally asked I could have told you" and "you're not happy because I'm not giving you what you want." I acknowledged I was frustrated and felt like I was getting the screws put to me under the circumstances. She offered to knock $500 off of a similar set, leaving me to foot a $1000 bill. I told her I was not interested and asked if they're was an escalation process and she advised me that it would just go back to her and she's already told me what she is willing to do. Basically, that I'm stuck with a broken couch and no help from the company I repeatedly have purchased couches from as well as other items. I'm extremely disappointed by the lack of empathy and product quality, but mostly the lack of escalation process that allows one person to determine the level of response and assistance the company is willing to provide.