The Brick review: Samsung refrigerator

I was supplied a defective Samsung refrigerator back on 23rd December 2017 by the Brick at Warden/Eglinton branch. As per sales consultant advice, I have bought the additional warranty on it. The sales consultant that time told me within 1st year I'll be secured with the manufacturer's warranty and after that I'll be secured by the additional warranty next 3 years.
1st week of January I've called the sales consultant and informed him that the water/ice unit not functioning and he advised me that I have to inform Samsung customer service for that. Entire 2018 I have contacted with the Samsung and they had sent 2 different technicians to fix the problem. But they couldn't. Both of them said the unit has manufacturing defects and not repairable. On the other hand, Samsung refused to replace my unit. As per the customer service then I have contacted with Insurance Company and a technician came as well and reported not possible to repair. Since then, I was keep trying to contact the store manager physically/over phone/email, unfortunately I couldn't able to contact with the store manager. The customer service people promised me every time that I'm going to get a call from the manager, but never happened.
In this circumstance now, I would like to talk with the CEO/President of the company.
My contact phone number 416.801.1671
My account phone number 905.424.7491
Regards
Kazi Islam
k.amirul.[protected]@gmail.com