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Home Living Furniture
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www.homelivingfurniture.com
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1.7 17 Reviews

How responsive is Home Living Furniture's customer service?

1 Resolved
11 Unresolved
Very poor 🤒
We don't know much about how Home Living Furniture handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Home Living Furniture and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Home Living Furniture homeowners and decorators reviews and complaints 17

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Home Living Furniture I was happy with the quality of the furniture and the prices were reasonable

I was happy with the quality of the furniture and the prices were reasonable. The store had a good selection of styles to choose from. I would recommend Home Living Furniture to anyone looking for good furniture at a fair price.

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Home Living Furniture I had a bad experience with Home Living Furniture

I had a bad experience with Home Living Furniture. They gave me the wrong furniture and now they won't give me my money back even though they took the furniture back. Customer service was terrible.

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Home Living Furniture omg, i cant even believe how bad this place is

omg, i cant even believe how bad this place is. i spent like 4500 bucks there less than a year ago and everything is already falling apart. the dining room table is like the worst quality ever. but you know what's even worse? they didnt even bother to respond to my emails asking for help. like, seriously? dont even bother with this place. just stay away.

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Is Home Living Furniture legit?

Our verdict: Complaints Board's thorough examination reveals Home Living Furniture as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Home Living Furniture stands out for its commitment to quality and security. Clients considering Home Living Furniture should delve into its customer service record to gauge compatibility with their expectations.

Home Living Furniture earns 91% level of Trustworthiness

Perfect Trust Endorsement: Home Living Furniture achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Home Living Furniture. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Home Living Furniture has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Home Living Furniture has claimed the domain name for homelivingfurniture.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Homelivingfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Homelivingfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Home Living Furniture and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Homelivingfurniture.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Home Living Furniture has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Home Living Furniture protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Home Living Furniture has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
  • We conducted a search on social media and found several negative reviews related to Home Living Furniture. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Home Living Furniture Vijay at Home Living Furniture was super helpful with my phone order

Vijay at Home Living Furniture was super helpful with my phone order. Communication was great! The thing I ordered came real quick and when they said it would (straight from the maker, ***). The delivery people were cool, nice, and professional. We ain't gonna use it for a few months so we're keeping it in the original box. Vijay said we could hit him up if we have any problems with the maker later on, but we don't think we will since *** packed it up real good. We're happy with the service, stuff, and prices at Home Living Furniture.

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Home Living Furniture I got a sofa from Home Living Furniture like 5 years ago

I got a sofa from Home Living Furniture like 5 years ago. After a year, the two reclining chairs started giving us trouble. We got a warranty from Guardian through HLF. They sent a mechanic after a month of complaining and he fixed it. But it broke down again. They came again and said they couldn't get the parts and it would take time. We had two mechanics at the house and they couldn't fix it. I called Home Living Furniture and I'm not getting anywhere. I talked to Veejay who can't solve the problem and is avoiding phone calls. I spent over $4500 on this piece of furniture and got no help from the *** or the manufacturer. I'm probably going to hire a lawyer and sue them for damages. What a nightmare!

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Home Living Furniture I ordered an outdoor patio set from Home Living Furniture on May 1st

I ordered an outdoor patio set from Home Living Furniture on May 1st. They said it might come earlier, but to be ready for Late July. I called them multiple times, first on July 30th when I told Vijay I would give it another month. I called again at the end of August, and he said he would call the vendor and call me back, but he never did. I called the following week and a woman answered, she said she would make sure it was followed up on, but one week later, nothing. I sent an email requesting cancellation and paid ***.

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Home Living Furniture I got a problem with Home Living Furniture

I got a problem with Home Living Furniture. They ain't been getting back to me about a messed up dresser I got from them. The top of the chest of drawers got some deep scratches on it. I sent them pictures and they ain't said nothing back. Plus, the delivery guys scratched up my new oak floor on the stairs and put a dent in another plank by dropping a heavy dresser on it. All I got was a "sorry to hear that". I want them to hit me up and let me know when they gonna bring me a new dresser. And they better tell me if they gonna fix the messed up chest of drawers or just give me a new one.

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Home Living Furniture I bought a furniture from home living furniture on August 4 and paid for it

I bought a furniture from home living furniture on August 4 and paid for it. They delivered it on November 7, Sunday at 10 pm, and the piece was broken. They left half of the furniture here and took the broken piece with them without unpacking the rest. Inevitably, the piece they left here was also broken. I contacted them on November 8, 12, 15, and 16 without any resolution. So, I contacted them today asking for a refund. The guy I talked to said his manager would call me. I asked the manager's name, but he didn't know it. All I want is a refund of $1264.20 plus shipping. I am 60 years old, and this is the worst experience I have ever had with a retailer.

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Home Living Furniture I bought a bed from HomeLivingFurniture.com in Howell Township, NJ on 2/2

I bought a bed from HomeLivingFurniture.com in Howell Township, NJ on 2/2. They said it would come in 4-6 weeks, but I didn't hear anything. I called and they said it would come in mid April. I didn't hear anything again, so I called again. They said it would come in mid May. We argued and I was really upset. I felt like they were trying to scam me. I asked for my money back, but they said they don't do refunds unless I gave them my full bank account info, which I didn't want to do. I saved up a lot of money for this bed, which cost $756.80 and I paid in full in March . I just got an email saying it won't come until mid June. It seems like they're enjoying making me wait and it's making me really sick. Can you help me get my bed soon? It's been 3-1/2 months. Thank you for any help you can give me.

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Home Living Furniture Me and my wife bought a bedroom set from Home Living Furniture on March 2nd for $1448.90

Me and my wife bought a bedroom set from Home Living Furniture on March 2nd for $1448.90. They said they would let us know 1-2 days ahead of time when they would deliver. But they called us 1 hour out and we weren't home. They finally said they would deliver to us again after 3 weeks. On the 2nd attempt, they wanted to show up at 9pm on a weekday. After arguing, they said they would be there at 8am the next morning. They called at 7 and we called back at 7:30. But they didn't show up until 1pm, 5 hours later. We had already left for the day.

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Home Living Furniture I ordered from Home Living Furniture and got Order #*** on 10/12/2022

I ordered from Home Living Furniture and got Order #*** on 10/12/2022. But when my order came on 10/23/2022, my bed frame was not complete, it was missing slats. The delivery team messed up two of my doors, and I got pictures to show it to customer support representative - ***. But *** didn't help me fix the problem. After a few weeks, I got universal bed slats, and I put them in. But then I found out that the bed rails were not the right size. I ordered a *** King sized bed, which is supposed to be 72''x84''. But the bed rails I got were only 80'', which is for a regular King size bed. I talked to customer support representative - *** about it, but he was not helpful. I told him about the problem, but he didn't respond to my emails. I had to call support a few times before I finally talked to ***. He said that the bed rails were the right size, but I don't think so.

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Home Living Furniture I bought my bedroom set from Home Living Furniture last year in 2019 and put it on layaway

I bought my bedroom set from Home Living Furniture last year in 2019 and put it on layaway. I hoped to get it delivered once I purchased my home. I finished paying off my layaway at the end of April and closed on my home on May 27. However, I have been receiving the runaround about my delivery since then. Every three weeks, they tell me it will be another three weeks. I asked for a refund on June 18, and a supervisor called me back. He said that because of Covid, they haven't shipped it yet, but they had a shipment ready to go out, and I would get it by mid-July. He told me they didn't charge me for storage, which I didn't appreciate him saying like he was doing me a favor. He said they did it for all customers. I told him that if I didn't receive it by mid-July, I would request a refund so I could buy it from someone else who could get it to me sooner. I called on July 7 to find out if they had enough to ship to Texas, but they didn't know. I asked for a supervisor to call me back, but no one did. Since it's a problem getting my order to me, I would like a refund so I can purchase it from someone else.

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Home Living Furniture I got a dinning table set from Home Living Furniture for $1125.00

I got a dinning table set from Home Living Furniture for $1125.00. They have my card info but they ain't contacting me about my order. I'm worried that this might be a scam website and now I'm in trouble. They got ComplaintsBoard.com accreditation (I don't know how) so I thought I was safe but I'm not. I tried to reach out to customer service but they gave me a phone number *** to call during "working hours" but I don't know when those are. I called that number and the one online *** but no one answered during business hours. I tried to reach out to customer service online but they told me to check my spam folder and then said they can't do anything for me. This is crazy! Who makes a $1000+ purchase online and doesn't get any confirmation or contact? I need to know where my order is and if my card info is safe with them. Right now, I don't think it is.

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Home Living Furniture I ordered a custom couch from Home Living Furniture on November 28th

I ordered a custom couch from Home Living Furniture on November 28th. They said it would take 8-10 weeks, but I had to pick new fabric for the pillows on December 14th because the original was "out of stock." I called in January and they said it wasn't delayed, but then the next week they said it was delayed another 8 weeks until April. I asked for a refund, but they said it was against policy since it was custom. I called again on March 11th and no one knew what was happening. The manager, VEEjay, offered a loaner couch or for me to pick another couch that could ship quickly. I wanted an update on my couch, but was told my salesperson Ron needed to speak to me. Ron called on March 13th to say it was delayed until mid July because of missing foam and screws. I demanded a refund, but Ron said he couldn't make that decision and would get back to me on Monday. If they haven't even made my custom couch and the manager was willing to cancel my order, I should get my $2000 deposit back.

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Home Living Furniture I bought 8 chairs & 2 barstools from Home Living Furniture on 11Jul20

I bought 8 chairs & 2 barstools from Home Living Furniture on 11Jul20. Sam told me it would cost $94.60/chair & $52.80/stool and $169 for White Glove delivery/assembly service. I paid $999 and was promised delivery in 60 days. But I didn't hear anything from HLF after that. I called them many times in Sept to ask about my order, but they always said it was on its way. I cancelled my order in mid-Sept because it was past the delivery date. They said the items were in-transit and would be shipped soon. But when I asked on 29Sept, they said it would take another 30 days for White Glove delivery. I was worried about the delay and they said they could expedite it for more money. I got 2 boxes on 5Oct and 3 more on 6Oct. They were in bad shape and not signed for. The chairs were damaged and I sent pictures to HLF. I asked about assembly (which I paid for) and they said it was my responsibility. I talked to the manager, Vijay, and he was defensive and called me names. He promised a $200 refund but I never got it. He also said my assembly damaged the chairs in a hostile email on 13Oct.

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Home Living Furniture I bought a sofa and bed from Home Living Furniture on 12/2

I bought a sofa and bed from Home Living Furniture on 12/2. I paid $1871.53 with tax and my order number is ***. They said it would be delivered in late February, but I didn't hear anything. I called them every month and they kept saying it would be next month. I got the sofa on April 25, 2022, but the bed was delayed until August. The delivery driver called after 9 pm and said the bed was broken. They said it was just a scratch and would fix it later. Another delivery company was supposed to pick it up, but the bed leg was broken and couldn't be put together. I called every two weeks and they kept saying it would be next week. They told my wife it would ship next week on 11/11/22, but when I called on 11/9/22, they said it shipped on 11/5/22. They said it's on the truck now and the driver will call when he gets close. I asked for the driver's number, but they refused. I asked for a refund, but they won't give me one.

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Home Living Furniture Bought a 3000.00 Couch and Love Seat back on June

Bought a 3000.00 Couch and Love Seat back on June . I still have 2 years on the loan. The arm rest have flattened down so much you feel the plywood. This is not a 599.00 item from *** I live alone with no pets and I work all day so it gets vey little use!. I called Home Furniture who I was very happy with the purchase and the lady was very nice and asked that I take photos and email them and they would obtain some fill and refill the arms. Well I can buy fill on *** and have it here tomorrow. SMH. Pictures emailed May 27th She responded OK I got them. I emailed again on May 28th June 19th and June 26th Nothing but Crickets!

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