The Brick review: Purchased a king mattress and headboard and bed frame

My wife and I Purchased a King Mattress and Head Board and Bed Frame from the Brick located at Central Laval, 1530 Boulevard Le Corbusier H7S 1Y8 on Sept 7, 2019. The salesperson Jean-Charles Brunet told us the order was in stock and asked us when we wanted it delivered. We chose Saturday Sept 21 as the date of delivery. I took the day off from work and we sold our old bed only to find out that the delivery was not happening because the mattress and headboard we had ordered was actually on back-order. I communicated with the store manager Alexandre McGinnis only to be told that the sales person should not have told us that the items were to be delivered on this date, also the items were not in stock, and the salesperson charged my credit card for the full amount $3066.56, something that he should not have done according to the store manager since the items were on back-order! No one from The Brick communicated with us that the order was on back-order or that we were not going to receive our new bed on Sept 21. Like I mentioned we sold our old bed and are now sleeping on the floor! Had we known that the new bed was back-ordered I would not have sold my old bed so fast. The store manager offered us a financial compensation of an in-store credit of $246 but this is not sufficient for the lack of information and lack of communication that has caused me and my wife to sleep on the floor the past few nights and according to The Brick located in Centre Laval, there is no guarantee when we will receive our new bed.

I hope you can look into this situation and get back to us soonest with a very fast solution.

My invoice # 0907936LYPS and my name is Elias Koutavas and email is [protected]@icloud.com or call [protected]