The Brick review: Protection plan for furniture

I have purchased several items in August 2016 for a total of 10, 000 approximately. I also purchased the protection plan which I paid $700 . Part of the sectional is completely damaged skin pealed and padding went down. I submitted a claim in April 2019. I got an email confirming my claim number ID 4252840 and was confirmed that someone would contact me within 7 days. Until mid July I had received no answer so I decided to contact them. Spoke to a Gisele, who confirmed to me that she did not know why no one had contacted as I was covered to the padding but not the pealing. Keep in mind that I am within my 36 months of purchase. She confirmed an amount and when I told her that I did not agree she told me that she verified and was able to give a credit of 959 + tx. but that she would have to submit to her regional manager and would get back t me within 5 days. Still did not received a call back after exceed the 5 days I called back and they told me that Gisele is way and that no one else could help me. Ridiculous service, nonchalant and simply they don't care...

The sectional that I purchased is discontinued and honestly do not which to replace it with another sofa because I am very dissatisfied with your service from the beginning. We had to have 3 deliveries because they could not get it right and items and certain items had a defect !

And since you do not offer replacement cost, which I should be entitled to it, which is 1800$ .You are depreciating the item ( I would never have purchased this insurance if they would have given me that information). They only gave me the wording of the protection plan after... I trusted the sales rep, big mistake !

Now since the item is discontinued I would like someone to contact me and confirm my credit amount for which I am entitled and also I wantto be able to replace it with anything in store except with sofa's since with that credit I am not able to find what I want and to not intend to pay for a difference for sofa's that I do not like to quality.

Since the item is discontinued I am allowed to chose anything I want, especially since it is not replacement cost. I have been in insurance for over 30 years and understand what I am entitled to.

So far service has been atrocious, and I am losing my patience.

Awaiting your response promptly