The Brick — lies/insults & lack of professionalism
I don't wish to go into a long drawn out explaination of our treatment while dealing with your store in Kamloops because I don't think theirs enough room to tell you about it. But I do want you to be aware that in the last year, we have purchased about or over $5, 000 worth of merchandise at the Brick, we went into your store to purchase a couch table that was promised...no guaranteed to be reduced on the 30th of Oct. (we were given an invitation that was signed by the manager as well as some one else) and was told to come back on the 30th and we would be happy with the price. We waited until the 30th (approx. a week & 1/2) returned to the store and was told by the very salesman that they decided not to have a sale and we would have to pay full price for the item. I pulled out the paper that said otherwise and he took it from me and gave it to the manager who proceed to insult us by telling us the best he would do is 5% off. I told him that it was an insult and that we were guaranteed a lower price, the sales rep. proceeded to cover his ### by telling him that he said no such thing, Both myself and husband were standing there when he said it. So now we have been lied to, insulted and called liars. I told the manager of all the items we had purchased through the brick (including an entertainment center just a couple of weeks before) and that we also wanted to purchase livingroom furniture as well and that he could kiss that sale and any other sales from us good bye. We left your store and drove up to City Furniture, told them what had happened, they assured us that we were treated unjustly and that the paper the manager signed should have been honored. We purchased our furniture from them, were treated very well. We will never set foot in a Brick again, we will tell our experience to whoever we can so they won't be treated the same way as so many others have obviously. (reading the complaints of other, it's an on-going issue)
City Furniture is a much nicer place to shop, they know how to treat the consumer and they have our business from now on.
More The Brick Complaints & Reviews
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- The Brick - delivery/product/personnel - one big problem!
- The Brick - customer service/ delivery
- The Brick - won't return mattress even within a week of purchase
- The Brick - queen mattress sets
- The Brick Warehouse - unethical behaviour, lack of respect and bad customer service
- The Brick - mattress