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Gustafson's Furniture & Mattress Customer Service Phone, Email, Contacts

Gustafson's Furniture & Mattress
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Gustafson's Furniture & Mattress Reviews 4

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Gustafson's Furniture & Mattress I have been dealing with a warranty problem for seven months, and I am frustrated with the lack of resolution

I have been dealing with a warranty problem for seven months, and I am frustrated with the lack of resolution. The company does not seem willing to address the issues properly. Initially, the service guy assured me that they would obtain the necessary items and come out to replace them. However, now they are saying that they will simply send the items to me and not charge for them. This change in approach is a positive sign of good customer service.

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Gustafson's Furniture & Mattress Complaints 3

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Gustafson's Furniture & Mattress I bought an extended warranty and I'm currently trying to get a repair done

I bought an extended warranty and I'm currently trying to get a repair done. I've made three phone calls so far, but unfortunately, the issue hasn't been resolved. Each time I called, I was just brushed off and no one was willing to help me with this problem.

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Gustafson's Furniture & Mattress We received our couch delivery today on September 3

We received our couch delivery today on September 3. We contacted Gustafson's to inquire about adding the five-year warranty protection plan to our order, but they refused to accommodate our request. It is puzzling because there is no information on their website indicating that this cannot be done after delivery. We are willing to pay for the additional warranty; we are not expecting it for free. Despite accepting the furniture with some damage that will be repaired, we are disappointed that they are not allowing us to purchase the warranty. It is frustrating that neither the checkout process nor their current website explicitly states that the warranty cannot be purchased after delivery.

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Gustafson's Furniture & Mattress On [protected], we purchased two mattress sets that have both turned out to be defective

On [protected], we purchased two mattress sets that have both turned out to be defective. The springs in both sets have sagged very quickly after purchase. When we initially contacted the store about the first mattress set for our home, they informed us that they no longer sell the Englander product line. However, they offered to replace the first mattress set with a Serta mattress last year, which they also no longer sell as of this year in 2020. Now, our second mattress set has failed and is causing us backache issues when we use it at our second home, so we need to replace it.

I reached out to the store manager and received the following email from her: "Good Afternoon Brad, I do not see a sag or any type of warranty defect from these photos. This would require an in-person inspection of the mattress to determine defects. With COVID on the rise again, we will not be sending technicians until we have been cleared again. Respectfully, [Store Manager's Name] General Manager."

These Englander mattresses come with a 10-year full replacement warranty. However, when I contacted the manufacturer, they informed me that I needed to work with the dealer and not them. They also mentioned that they no longer have a relationship with Gustafsons, so I am on my own unless I box up the mattresses and ship them back to the factory for evaluation. Instead of a store credit, I would like to receive a partial refund from Gustafsons. It seems that they frequently switch mattress companies and have difficulty honoring warranties from previous companies they sold for.

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Is Gustafson's Furniture & Mattress Legit?

Gustafson's Furniture & Mattress earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Gustafson's Furniture & Mattress to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Gustafson's Furniture & Mattress is known for their high standards and safety. If you're thinking about dealing with Gustafson's Furniture & Mattress, it's wise to check how they handle complaints.

We found clear and detailed contact information for Gustafson's Furniture & Mattress. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Gustafsonfurniture.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gustafsonfurniture.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gustafsonfurniture.com you are considering visiting, which is associated with Gustafson's Furniture & Mattress, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Gustafsonfurniture.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gustafsonfurniture.com may offer a niche product or service that is only of interest to a smaller audience.

About Gustafson's Furniture & Mattress

Screenshot Gustafson's Furniture & Mattress
Gustafson's Furniture & Mattress, a renowned name in the industry, offers a wide range of furniture and mattress solutions. With a commitment to quality and customer satisfaction, they provide an extensive selection of stylish and durable furniture pieces for every room in your home. Whether you're looking for a cozy sofa, a functional dining set, or a comfortable mattress, Gustafson's has got you covered. Their website, gustafsonfurniture.com, showcases their vast collection, making it easy for customers to browse and find the perfect pieces to suit their style and needs. With their exceptional service and top-notch products, Gustafson's Furniture & Mattress is a trusted destination for all your furniture requirements.

Overview of Gustafson's Furniture & Mattress complaint handling

Gustafson's Furniture & Mattress reviews first appeared on Complaints Board on Oct 15, 2023. The latest review I have been dealing with a warranty problem for seven months, and I am frustrated with the lack of resolution was posted on Oct 21, 2023. Gustafson's Furniture & Mattress has an average consumer rating of 1 stars from 4 reviews. Gustafson's Furniture & Mattress has resolved 0 complaints.
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  1. Gustafson's Furniture & Mattress Contacts

  2. Gustafson's Furniture & Mattress phone numbers
    +1 (815) 636-8608
    +1 (815) 636-8608
    Click up if you have successfully reached Gustafson's Furniture & Mattress by calling +1 (815) 636-8608 phone number 0 0 users reported that they have successfully reached Gustafson's Furniture & Mattress by calling +1 (815) 636-8608 phone number Click down if you have unsuccessfully reached Gustafson's Furniture & Mattress by calling +1 (815) 636-8608 phone number 0 0 users reported that they have UNsuccessfully reached Gustafson's Furniture & Mattress by calling +1 (815) 636-8608 phone number
  3. Gustafson's Furniture & Mattress emails
  4. Gustafson's Furniture & Mattress address
    6651 E State St, Rockford, Illinois, 61108-2543, United States
  5. Gustafson's Furniture & Mattress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Gustafson's Furniture & Mattress Category
Gustafson's Furniture & Mattress is ranked 312 among 371 companies in the Furniture Stores category

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