The complaint has been investigated and
resolved to the customer's satisfactionResolved TGI Friday's — not returning all change
resolved to the customer's satisfaction
on Wed. Feb 25th 2 friends, my son & I met for lunch at Friday's. I told the server that my son & I were on 1 bill, and each of the other ladies were separate. When the server picked up the payments she asked if I wanted change and I said no; one of the other ladies also said no; and the 3rd lady said yes. She had given the server $10.00 for a $4.85 bill. When she returned, she had 5 singles. She looked for the 15 cents and it wasn't there. She mentioned it to the rest of us and I also looked for it. It wasn't there. By this time both of the other ladies had to leave. My son & I were the last to leave and I stopped up front and asked the greeter if this was common practice in this restaurant and if so, whose decision is this?
does the company sanction this or does the server take it upon herself not to return ALL of the change and up to what amount? She said I really don't know because I was not your server; but she also stated the she herself has worked in many restaurants in the "valley" and that is common practice. She also asked if I REALLY wanted the 15 cents back and did I want to speak to the manager. By this time I had to leave and I said no. But I also advised her that this has left a VERY bad taste in all of our mouths and we would not be back (even though I love their green beans appetizer). I should have stayed and spoke to the manager because after I got home I started calling and and have not been able to reach them since. It's always a fast busy signal, like maybe the phone is off the hook. I even called the operator at the phone company and she got the same response; but said she didn't have the equipment to check if phone was truly busy.
Especially in these economic times, restaurants should be happy to get people IN the establishment and treat them right. And that means returning ALL the change. This is stealing!
I would like to report this to the manager, I may go to the restauant board if I have to. I am also telling everyone I know about this and "DON'T GO TO FRIDAY'S"!
I would like a response to this complaint. Thank you.