Texas Roadhouse
Reviews and Complaints

Went to Texas Roadhouse July 28th 2023 at 6pm in Garden City SC. The steak was so tough I could only eat less than half of a 6oz sirlon. Got tired of chewing it. The baked potatoe wasn't done and hard. This is the first really bad meal I have ever gotten there. Ticket number 50027. The waitress was ok. The women's bathroom needed attention. No soap in 1 dispenser and paper all over the floor.

Yesterday my family and I went to Texas Roadhouse in Elkgrove, CA.. as we sat waiting for our food we felt heat as our food came and started to eat the hotness got worse. We all started sweating while we ate and even stepped outside for fresh air a couple times. We felt we couldn’t breathe because it was crowded the ac seemed to be not on. It was just a horrible experience for the amount of money we spent.. I feel that it was very unsanitary and unhealthy for anyone to have to experience that..

My wife and I went in the Texas Roadhouse in Conroe, Texas by route 105 store #214. We went on Fathers Day, June 18th, 2023. It was over 102 degrees outside when we set foot in the establishment sat down and ordered at the bar. I said to my wife that it seemed HOT inside. The lady working at the bar said that the A/C was not working and won’t get fixed until after they close. I started noticing that how is this place even open. If were 102 outside it was HOTTER inside. The cooks in the back had T-shirts over their heads and the steaks remained in the front case where you pick your own steak. At the end of the meal I didn’t even finish my meal asked for the check and asked for the military discount. The waitress called the manager who told her we weren’t honoring the military discount tonight on Fathers Day. I said that there are 4 pieces of paper on the door that said that they wouldn’t honor coupons but would honor the military discount. In the end we just paid full price for the $71.50 meal as we were frustrated with this overall experience. When we left we noticed that someone had just gotten sick at the entrance to the door outside. We then left.

We were told that we would have to wait for 15 to 20 minutes before we could be seated at Texas Roadhouse. We were okay with that, but after waiting for 20 minutes, we saw several parties being seated before us. We were a party of two and it was already 5:15 pm. My husband went up to the hostess and asked about our wait time. We were immediately seated after that. There were four empty booths that could have accommodated two people each, so we were wondering why we had to wait for 35 minutes.

When our waiter came, we gave him our orders and everything came to the table all at once. I didn't even get my liquor order until after I got my salad. I only took five bites of my salad when our steaks arrived. The waiter plopped those down with the bill and we never saw him again until he came to pick up my payment. We asked another waitress for my husband's steak sauce, but our waiter never offered us more rolls. It felt like we were being rushed to get out of there.

To make matters worse, I found a baby roach crawling up the menus and showed it to my husband. His comment was, "Oh well, he won't eat much," and he flipped it off onto the floor. After a long day at Duke, I just wanted a nice relaxing meal, but this was not that by any means. This visit was so not relaxing, and it was not what I expected from a higher-end restaurant.

I used to really like this place, but not anymore. I will think twice about ever dining here again after a long tiring day. There are too many other places to eat without taking this chance again!

So, I went to Texas Roadhouse the other day and let me tell you, it was not a good experience. The hostess took us to a table that was still dirty and being cleaned. I used to work as a hostess and that is a big no no! On top of that, the person seating us had a cold and was not wearing a mask. She even had the audacity to bring us a bread basket to eat from!

I ordered an 8oz steak and it was fatty, which has never happened before in all the years I have been going to this franchise. The food tasted off and the sweet tea was watery and not sweet at all. Even the peach tea, which was supposed to be naturally sweet, was not good. My daughter ordered a burger and it was supposed to be medium, but they made it well instead. It was also very salty. We were on a tight schedule and very hungry, so we ate what we could, but we didn't finish. This is the first time this has ever happened to us at Texas Roadhouse. When our server finally came back around, we expressed our disappointment and asked her to tell the cook. All we got was a weak "sorry" from the chef through our server. It seems like COVID brain is a real issue for some workers now. They just have a "not my problem" mentality.

I was taking a break from cooking and wanted to treat my daughter and myself to a nice dinner, but this was an epic fail. I left feeling more than dissatisfied, I was full on disgusted. I didn't even bother to talk to the manager because she looked like she didn't even know what day it was. I paid my bill, left a minimal tip, and bounced! I was just feeling totally disgusted.

Me and my family have been going to Texas Roadhouse for a while now, and we usually go on Sundays. This time, I made sure to get there early so we could get a table. When we got there, we had to wait outside because the lady at the door said we had to wait until our table was ready. I was confused because we've been there a lot of Sundays and this has never happened before. She said they had to make sure our rolls, silverware, and everything else was already at the table. I thought they should already have tables ready and set up because Texas Roadhouse is always busy, especially on Sundays when there are big parties of people.

So we waited outside while the lady let all the other people in that were behind us. After several minutes, we walked inside and talked to a lady who I think was a manager because she had a button-up shirt on. We explained to her that we normally get seated right away, but she wasn't very friendly and didn't seem to care about our concerns. I was disappointed because I value good customer service and appreciate when businesses show they care about their customers. I would much rather give my money to Chili's or Ruby Tuesday because at least they would appreciate our business.

Finally, we were seated, but when I looked at the plates to give my kids rolls and butter, I noticed that they were dirty. Some had dried food on them and others looked greasy like they hadn't been washed properly. This was really disappointing because I expect clean plates when I go out to eat.

Overall, I was not very happy with my experience at Texas Roadhouse this time. I hope they can improve their customer service and cleanliness in the future because I do enjoy their food and would like to continue going there.

Went to Texas Roadhouse on August 17, 2021 with a group of five. We arrived at 6:15 and were seated promptly. Our server came to our table to take our drink order, but unfortunately, she seemed to be a bit clueless about the beverages. From ice tea to beer, she had no idea what she was doing. We waited for our drinks for quite some time, and when she finally came back, she took our order. This was another fiasco. We all ordered steaks and told our server our steak cooking preference. However, it was once again evident that she was clueless about the menu and the difference regarding how steaks should be cooked.

Three of our party ordered medium rare steaks, one was ordered medium, and I ordered a filet to be cooked well done. When the meal arrived, the porterhouse steak that was ordered medium rare was very well done. My filet, ordered well done, had barely been heated on the grill. The porterhouse cooked well done instead of medium rare was returned for a new steak to be cooked medium rare. I sent my steak back to be made right, to be put back on the grill to be cooked to well done. The porterhouse that was sent back for a new one came cooked a proper medium rare. However, my filet I returned to be cooked to well done came back to me burnt to a crisp on the outside and still rare when I cut into it.

I talked to the manager, but he couldn't understand why I was upset about how my steak had been returned to me. At this point, we paid our bill and left. This made the third of the last five meals we have eaten there that have been horrible. We don't know if we will ever go back to the Tuscaloosa Texas Roadhouse!

My recent visit to Texas Roadhouse in Kissimmee left me feeling disappointed and disgusted. Upon being seated, I noticed that there was a significant amount of trash on the seat and under the table. As I looked into the kitchen, I saw that it was in a similar state, with food and rubbish strewn all over the place. It was clear that the staff had not been keeping up with cleaning and maintenance.

I decided to bring this to the attention of the manager, Melody. However, instead of taking my feedback constructively, she became extremely defensive and aggressive. She told me that I should not dine there again if I had a problem with the restaurant's cleanliness. I was shocked by her response and felt that she had completely missed the point of my feedback.

As a result of this experience, I have decided to take Melody's advice and not return to Texas Roadhouse. It is disappointing to see such poor management and customer care skills from someone in a leadership position. Melody's behavior has certainly destroyed any loyalty I had to the brand.

I would strongly suggest that the owner of Texas Roadhouse find a professional manager who can run the restaurant properly and provide excellent customer service. Melody clearly has a lot to learn and her aggressive tendencies are not conducive to a positive dining experience. I feel sorry for the staff who have to work with her and hope that changes are made soon.

Texas Roadhouse used to be a great place to grab a quick bite to eat with fast service and a good atmosphere. However, my recent experience was quite disappointing. When we arrived, we had to wait for some people to leave before we could sit down. After finally sitting down, we were told that we needed to go back out in the rain to our car and wait for another half hour. Once we came back in, we had trouble getting close enough to the check-in to let them know we were there.

After finally being seated, we waited for over half an hour before anyone came over to take our order. We had to ask someone to find our waitress, and when she finally arrived, we filled her in on what the manager had already done. We were able to get our salads pretty quickly since the manager had put in that request, but then we waited for over half an hour for our food to arrive.

When our food finally arrived, it was cold and we had to ask the waitress to take it back to the kitchen to be reheated. The manager came over and took our food, but we had to wait another 15 minutes before we could ask the cashier how much our two salads were. She handed us a small menu and told us to look for it ourselves.

Overall, our experience at Texas Roadhouse was disappointing and we won't be eating there again. The waitress did say she would talk to the manager before we got our bill, but we were tired of waiting and left $10 at the register for our two salads. It's a shame that this place has changed so much.

Me and my family went to Texas Roadhouse yesterday, on Sunday, December 19th, 2020. We ordered some Original Margheritas without the sour mix and a 1800 shot of tequila, as we don't like it too sweet. But our waiter gave us a hard time and we had to call for the manager, Christina, who said she was the owner. She gave us a new server and said it was no problem. But when we got the bill, we saw that she charged us $14.00 for each cocktail, which should have been $9.50. She never told us it would be more money, and when we asked her why, she said they had to put in more alcohol to fill up the glass, which was now loaded with ice. But it tasted weak, and we were not happy. Christina got loud and started arguing with us, which was not a good look for her. We told her that we had no problem at the Deerpark location last week, and our waitress was great. But she called us liars and even called the other location to check if they did the same thing. The whole experience was awful, and she even threatened to call the police. We paid the bill just to end the craziness.

I have to say, I was disappointed with the service at Texas Roadhouse. It's not like we were asking for something impossible. We just wanted a simple drink without the sour mix. And when we had an issue with the bill, Christina was not helpful at all. She charged us more without telling us, and then argued with us when we questioned it. It was embarrassing, and other diners were looking at us. I don't think we'll be going back to this location anytime soon. It's a shame, because we had a great experience at the Deerpark location. The waitress was friendly and attentive, and we had no issues with the bill. I wish the same could be said for this location.