Texas Direct Auto — Extended Warranty
I purchased a car from Texas Direct Auto on 6/21/10 and was sold an extended warranty for an additional $1, 931.00 that was called the MasterTech Vehicle Protection Program. We were given all of the paperwork on the warranty. We had an issue with the car and took it in to be repaired. We gave the dealer the warranty information (Ron Carter Cadillac) and they informed us that the Administrator informed them that Texas Direct Auto had never submitted the policy to them and they are required to do so within 60 days of the sale. I have now been informed that the warranty is null and void. I have had difficulty getting anyone to call me back from Texas Direct Auto. I will attempt to have the charge reversed through American Express, but feel that I have been cheated.