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have had no dial tone on my landline for a week. Have tried multiple times to report this but can't get to a real person. The AI keeps sending me to some webpage. Told them their power line is down - still sent to a webpage asking me to check my phones. No way to report no dial tone problem. Last time I called the lineup was 2 hours and they asked for my drivers license number to verify. When given the number they said they couldn't verify me... Telus doesn't care - they don't have to! The new telus motto...
1 comments
Wow--this sounds exactly like my complaint. Only our landline has been down over 2 weeks. And I was just put on hold for 45 minutes, at which time I was told that the office was closed, goodbye.