TELUS review: Worst experience ever

Absolutely the worst experience I've ever had with Telus. Their sales team is quick to sell products they clearly don’t understand, leaving customers completely in the dark. I ordered the Telus Business Hub as a backup internet solution for my business, and was promised by a representative that I’d receive an email with shipping details. It’s been two weeks — no email, no tracking, no clue where the device is.
Their internal communication is a disaster. Departments don’t talk to each other, and no one seems to know what’s going on. Every time I call customer service, I get bounced around from one department to another, and not a single person can identify the root cause of the issue. It’s like dealing with a broken machine — no accountability, no resolution.
This is a serious problem, especially coming from a billion-dollar monopoly. Telus clearly lacks the infrastructure and customer service standards to support business clients. I genuinely wish a foreign mobile/internet provider would enter the Canadian market and take over — we desperately need competition to break this complacency and incompetence.
Telus, you’ve failed your customers. Fix your systems, train your staff, and stop making promises you can’t keep.