TELUS review: Non-existing service

When I renegotiated my service agreement and asked them to remove home security and safety, I found when I got the revised invoice, that they did not do this. Now I'm going to have to waste more time getting this sorted out. Then, a couple of nights ago, I noticed that a lot of the things that had been recorded in the previous 24 hours, were blank. I rebooted the system but it kept getting stuck. I tried calling but was told there were no humans to talk to (it was around midnight). The AI hung up on me 3 times. I ended up spending almost 3 hours rebooting everything before it worked. I really could have used some help. I find it atrocious that they have NO customer service now. End of Feb. they did have humans there to help. This is just wrong wrong wrong.