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CB Telecommunications TELUS Complaints #2-21
TELUS

TELUS review: Incredibly bad support

B
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9:28 pm UTC
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Incredibly bad support

Incredibly bad support. Many 'chatbot' sessions with useless AI. Many "Telus expert" text streams that simply turn off and erase from the screen. After sufficient aggravation and hours on hold, I talked with support agents - who promise support calls back - and didn't call back ever. Lost case notes.
What a horror show. Shortly I will have to go back to Rogers, which has bad service and support, but was marginally better than Telus.

Recommendation: Stay away from Telus !

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  1. TELUS Contacts

  2. TELUS phone numbers
    +1 (866) 771-9666
    Click up if you have successfully reached TELUS by calling +1 (866) 771-9666 phone number 0 0 users reported that they have successfully reached TELUS by calling +1 (866) 771-9666 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (866) 771-9666 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (866) 771-9666 phone number
    United States
    +1 (416) 940-5995
    Click up if you have successfully reached TELUS by calling +1 (416) 940-5995 phone number 2 2 users reported that they have successfully reached TELUS by calling +1 (416) 940-5995 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (416) 940-5995 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (416) 940-5995 phone number
    100%
    Confidence score
    International
    +1 (866) 558-2273
    Click up if you have successfully reached TELUS by calling +1 (866) 558-2273 phone number 0 0 users reported that they have successfully reached TELUS by calling +1 (866) 558-2273 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (866) 558-2273 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (866) 558-2273 phone number
    Canada
    +1 (888) 811-2323
    Click up if you have successfully reached TELUS by calling +1 (888) 811-2323 phone number 0 0 users reported that they have successfully reached TELUS by calling +1 (888) 811-2323 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (888) 811-2323 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (888) 811-2323 phone number
    TELUS Internet, TV & Home Phone
    +1 (855) 255-8828
    Click up if you have successfully reached TELUS by calling +1 (855) 255-8828 phone number 0 0 users reported that they have successfully reached TELUS by calling +1 (855) 255-8828 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (855) 255-8828 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (855) 255-8828 phone number
    TELUS SmartHome Security
    +1 (604) 697-8044
    Click up if you have successfully reached TELUS by calling +1 (604) 697-8044 phone number 0 0 users reported that they have successfully reached TELUS by calling +1 (604) 697-8044 phone number Click down if you have unsuccessfully reached TELUS by calling +1 (604) 697-8044 phone number 0 0 users reported that they have UNsuccessfully reached TELUS by calling +1 (604) 697-8044 phone number
    Head Office
    More phone numbers
  3. TELUS emails
  4. TELUS address
    510 W. Georgia St., 23rd Floor, Vancouver, Ontario, V6B0M3, Canada
  5. TELUS social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 22, 2026
  7. View all TELUS contacts
TELUS Category
TELUS is ranked 11 among 239 companies in the Telecommunications category
#09 Forsee Forsee #10 Vonage Vonage #11 TELUS TELUS #12 Airtel Airtel #13 Vodafone Vodafone

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