Telus Mobility — extremely unhappy with telus
I am a Mississauga, ON resident. I was with Telus for a year and a half. After that, in April 2006 I purchased a phone from a Telus Mobility Dealer in New Market, Ontario. One month later, the phone started to act up. It was a Motorola Razr phone. I could not hear anything out of the ear speaker on the phone. I took the phone back to the Telus mobility Dealer in New Market (Gorham Stree) and they told me that they have to send it to Motorola since it is a month and a few days old. They sure sent the phone to a Motorola service center which returned the phone saying that it was physical damage. Telus Mobility right away, took the loaner back and told me to basically take the loss. To fix the phone .. it was 500 dollars which is more than the purchase price. I wrote a letter to Telus Mobility on june 4, 2006 and waited and waited but no one contacted me. I called and they said that if I sent it, then they will call. I confirmed by sending it again on June 18, 2006. I waited until Mid July and contacted the Consumer protection bureau and filed a complaint. I canceled with Telus and went over to Bell Mobility and asked a question to all other wireless companies... they all said we would have just given you a new phone. My complaint to consumer protection went to a very helpful lady who contacted Telus Mobility. I get a call shortly after offering me a phone in exchange with me signing another contract. I waited two months after my initial letter to telus before I went to another wireless company. I am already with Bell. Telus did not offer me a solution and the guy I spoke to kept saying that they (TELUS) are not responsible for their phones. That person called me to make things worse and not to rectify anything. he wanted me to sign another contract and ignoring my demand to cancel my service. I am EXTREMELY unhappy with telus and would not EVER recommend them to any of my family, friends, colleges or business partners. They are only after making money and never after customer relations. Their customer service was so bad that they hung up on me twice. Funny how they always end with "we appreciate your business" but never actually do. I did not damage that phone which I had for one month. I researched on the net and found that the MOTOROLA RAZR is known to have the internal flex cable problem (same that I have) but MOTOROLA does not want to take the loss for their problems with the RAZR as I hear on the news and on discussion groups.
I do not recommend TELUS MOBILITY to anyone, nor I recommend any MOTOROLA PHONES to anyone. These two companies are only after your money and care less if you are happy or not... TRUST ME... I am an unhappy, unsatisfied previous customer of both and would NEVER go back !
I am going to the the Marketplace: CBC underdogs with this and hope to tell the whole country of my experience. Telus Mobility will care when masses of people leave ONLY because they lose money... not customers!
Thank You for reading,