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AlfaSent Customer Service Contacts

1 Spruce House, Durham Wharf Drive, Brentford Lock
Brentford
United Kingdom - TW88HR
Sortation Centre Address
14 Maple Park, Falconer Road, Haverhill, CB9 7BG, United Kingdom

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Complaints & Reviews

Alfasentlost (probably stolen package) and poor compensation

I ordered a phone in the UK in January and had Alfasent send it to me in France.
They used DPD as a courrier but it got lost on the way as they told me (Alfasent or DPD probably stole it).
I struggled for 4 months with them and DPD and, they offered me a 74£ compensation for a 799£ phone. If you don't want to throw away your money, dont use Alfasent

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    AlfaSent Limitedservices

    Hi, I have used the Alfasent services for a few months to send items to Spain. 3 of the items has never arrived to my address. I have claimed to Alfasent support service and they just write you messages that does not say anything They just let the time pass, without giving any solution and without offering any compensation for the lost items. NOT RECOMMENDED

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      AlfaSent LimitedServices

      Do NOT use Alfasent. There are several reports online about customers never receiving their packages. They used to operate under a different name, which later was changed for Alfasent. They will also SPAM you everyday with emails, 3 to 4 days a day although you might cancel your account with them. Their prices are sky high and you only get to find that out after your package is there. You have been warned. Good luck!

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        Alfasent — no customer service, no way to ship to UK

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        Alfasent.com — Missed defect on a product

        I used Alfasent.com for one of my online purchases, they were supposed to receive my order from another...

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