Emtek’s earns a 1.5-star rating from 1 reviews and 1 complaints, showing that the majority of hardware purchasers are dissatisfied with their products.
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Emtek - Dubious at Best
The slick images of Emtek’s products aren’t that similar to the products in real life. From my view, the materials don’t do well within a couple of years - and who wants to replace their hardware every two or three years? I think the overall goals of the company aren’t realistic, if they are selling products that don’t work that well for relatively expensive price tags. It’s also very confusing just trying to order the hardware at a retail location. There are tons of options and specifications. It could make your mind spin. You would think they would pay more attention to feedback from customers and the people who sell these products. What a hassle for disappointing products.
Recommendation: Stick with simple, affordable products.
Emtek Complaints 1
Stay away from emtek products!
If it were possible I would have given them ZERO stars.
10+ years ago I built my home and used EMTEK's Durango bronze levers (interior and exterior door handles) throughout. SeveraI of them started BREAKING. In today's world does anyone expect that a door handle that costs $130 - $150 per set (I bought dozens) should last less than say 25 to 30 years? I certainly do not.
So, I called EMTEK's customer service because on their website it states that they provide a Limited Lifetime warranty. The CSR told me that the Limited Lifetime warranty only applies to products purchased since April 2012. Anything purchased prior to April of 2012 had only a 5 year warranty. When I asked them to provide me with that warranty they declined saying that it was my responsibility to keep the warranty slip that came with the product.
EMTEK's solution was for me to buy their replacement product. RIGHT! I am just about to spend more money on a product that does not last and that is produced by a company that does not stand behind their products.
The bottom line is that EMTEK does not stand behind their product and their product is CRAP.
STAY AWAY FROM EMTEK PRODUCTS!
Is Emtek Legit?
Emtek earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Emtek. The company provides a physical address, phone number, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Emtek.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Emtek.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Emtek have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Emtek and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Overview of Emtek complaint handling
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Emtek Contacts
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Emtek phone numbers+1 (800) 356-2741+1 (800) 356-2741Click up if you have successfully reached Emtek by calling +1 (800) 356-2741 phone number 0 0 users reported that they have successfully reached Emtek by calling +1 (800) 356-2741 phone number Click down if you have unsuccessfully reached Emtek by calling +1 (800) 356-2741 phone number 0 0 users reported that they have UNsuccessfully reached Emtek by calling +1 (800) 356-2741 phone number
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Emtek emailssupport@emtek.com79%Confidence score: 79%Support
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Emtek address12801 Schabarum Ave., Irwindale, California, 91706, United States
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Emtek social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 16, 2025





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