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Telkomcancellation fees and poor service

1

cancellation of service, case number [protected]

I logded in a cancellation request during the month of july 2017, up to now, as I am writing this email, I have not received any communication of my cancellation progress and on top of that, I am being charged, where as I have returned their instrument within the expiry of seven days

I have forwarded the cancellation letter of notification but no reply

poor service

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