The complaint has been investigated and
resolved to the customer's satisfaction
Telkom/ Adsl Lineservice and fault non-repairs


This is the current fault reference number for a fault that has been going on for 4 months. I have called, I have mailed, I have sat on the phone for hours on end begging and pleading for assistance and for this fault to be fixed!!! I have to date received nothing but empty promises and lies. I have had technicians sent out blaming the exchanges, the exchanges blaming the technicians. In fact, everyone blaming everyone else but NOBODY taking responsibility for resolving my line faults. I am at your mercy as I need an ADSL line and you are the only organisation that supplies them. I have bought 4G of top-ups this month of January 2010 alone - due to your line dropping constantly and forcing me to restart my downloads/ uploads. Since Thursday evening - 22nd I have purchased 3G alone. If you look at the downloads I am doing you will see that it is the same stuff over and over and over again - all unsuccessful. It is not porn or arbitrary rubbish, but work related. My clients are screaming at me since I am unable to do anything without losing connection multiple times during any one hour/ minute!!! At what stage is Telkom going to a: Fix this fault, B: Accept responsibility and get a senior person out to resolve it, C: Pay me back all the money that I have paid you in terms of rental and usage for a service which I have not had for the last 4 months????????????

Email_id 501971 - Number of most recent emailed complaint to Telkom.


  • Ri
    Riette Sep 02, 2017
    This comment was posted by
    a verified customer
    Verified customer

    No results for "I got explora in Feb 2017. Changed rooter and new 10mb, uncapped line. I have had all experts from explora here. They tell me the problem is on Telkom side. I pay Telkom R900 per month, R949 for explora. I cannot download any movies without interruptions. I was told that you throttle your customers. This happens 24/7. I am so unhappy with your service. Will change at first opportunity i can to fibre with another company. Daylight robbery. Between you and Explora, almost R2000 per month and i cannot watch anything!!!"

    Everything i try and download from Explora, takes hours! I cannot on the spur of the moment watch anything. Had new rooter installed by Telkom, Had lines checked by Telkom technician. Problem persists! Extremely frustrating to say the least. Every few seconds, not minutes, it displays on the TV screen, disconnected!!!

    Between Telkom and Explora, over 12 months I spend R24000! Yes, that's right and i still cannot watch one movie uninterrupted.

    Pathetic service provider!

    0 Votes
  • Lo
    Louis Louw 53 Aug 03, 2017
    This comment was posted by
    a verified customer
    Verified customer

    We have ADSL installation done by Telkom’s/ Bidvest contractors. More than two months and we are still not receiving what we requested and what the contract was signed for. We will not settle for this for this actually is breaking the contract from their side.
    We are already thinking of stopping payment, meaning breaking contract with Telkom for they are not delivering once more, going on two months and not satisfied with the service we getting. My internet is always slow and we are paying for a 4meg line but when we and Telkom test the speed receiving is only 1meg. Our connection is not stable always on and off. The connection so often is completely off. WE need better service for what is paid for. Please address this issue, contact me on E-Mail for I am already being blacklisted because of former issues regarding a Telkom land line that took three months of writing and phoning and just zero improvement.
    Reason for the E-Mail, is to have proof of correspondance if lawyers contact me to sumonds me to have proof of correspondence Telkom SA SOC.
    See correspondence below of other customers on your complaint line.

    0 Votes
  • Iv
    ivan van staden Dec 27, 2011
    This comment was posted by
    a verified customer
    Verified customer

    sir i want to bring this problem to your attention it is now more than a year that i sit with this problem by your technical people which are suppose to sort out my a.d.s.l and every month pay my account in full for both internet and my telephone line but it is never on and at the moment i am doing broadband every time they come here and check my line and tell me my line is oh key but the problem still exist and there is still no internet by means of a.d.s.l access I am disgusted with the service they render to there clients it is not right the way they operate and i am not satisfied with the service that they render and at the moment my telephone line is also dead for what reason i do not know

    0 Votes

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