Fairfield, New Jersey
United States - 07004
I ordered a windsheild wonder from this company. After many weeks I finally received glass wizard, which i...
NO customer service and high shipping charges and I have no recourse. I responded to an email for ordering Shoes Under after seeing their ad on TV. The ordering process was terrible. You enter your credit card info first and then answer questions regarding the order. There is no place to review the order before it is placed. When I saw the terrible shipping charges, it was too late to cancel the order. I called the next day to try to cancel but they informed me that the order was not yet in the system and there was nothing they could do. I was told to call back in 2 days. I did that and the order was there but now it was too late to cancel. I was so angry. What a scam so that you can never cancel an order. I got detailed instructions on how to send back the item. I was told I would get a full refund if I returned the package unopened. I did that and the refund I got was only partial. When I called again, I was told that they didn't refund shipping charges. After talking to multiple people they said they would take my complaint to corporate to get me the full refund. When I insisted on talking to someone else to get this straightened out, they gave me the same line over and over again and finally hung up on me. I don't expect to ever see my refund. What corporate office wants anything to do with $20-30? What a way to make money. I did finally buy a "shoes under" at a department store and it isn't worth anything anyway. At least I could return that!
The purpose of buying these "Get A Grip" handles was to insure my elderly mother's SAFETY for getting in and out of the bathtub. However, one of the handles kept falling off the tile wall every couple of days and the other handle stuck to the wall just a little longer (about a week). This happened before they were ever used.
If a handle fails while being used, it could actually be more dangerous than not having any handle at all!
In addition, I paid extra to insure "faster" shipping, but Telebrands just mailed them out using ordinary mai and it was NOT very fast, the second handle took 18 days to arrive (both were ordered at the same time.)
People should be warned that using these handles could result in a fall and serious injury! In addition there doesn't seem to be any money-back guarantee.
I have had nothing but a BAD BAD field day with telebrands..That company is the biggest rip off company I...
I requested by phone a GPS cup stand that hides wires and will set in your cup holder. Took a long time to recieved and with the package I recieved 2 post cards that said the product would not be shipped and the order was cancelled.
I ordered one GPS cup for $14.99 plus shipping and handling $6.99 image my supprise when I got a box full of GPS cups (5) and a billing invoice of $96.93. Now the TV ad said I would buy one and get one free, so I expected 2. I got 6 and not a free one in the bunch. Of course you can't reach anyone because they only do business Mon - Fri between 9"30 am to 5:00 pm. EST. I'm passed p.o.'d at them, and I can wait to talk to someone that works for this company.
I ordered the Get-A-Grip handles for a family member going through Chemo treatment. The commercial said get 2 for the price of 1 and get 1 free. I did receive 3 Get-A-Grips but they charged 1 @ 9.99 + 3.99 S&H, 1 @ 19.98 + 15.98 S&H and 1 @ $0 dollars + 15.98 S&H totaling $59.93 which I did not authorize. You have to give credit card info before placing the order and are never given a total amount due. I want to return the substandard product to the ### company but there is no phone # or website etc. only an address. Does anyone know how to contact these people? I'm sure they will not answer any written correspondence.
i ordered pedipaws, with the knowledge that i could try this, and if i wasn't satisfied with it, within 30 days could return it for a refund. well i called, got a RA#, returned it via UPS. i waited for about 3 weeks, still no refund to my card. i called them 3 times, and got a runaround from zombies that seemed to reading from a script.
i finally called my credit card co, explained that i've been ripped off, that i have tracked my return and they did receive it and sign for it. they just won't give me my refund. my cc company is sending me the necessary "dispute" forms and will credit my card the $59.71 they charged me for this junk, that i returned!
Telemarketer [Telebrands DR] promised "2 for the price of 1" [$19.98 for GET-A-GRIP] and charged $15, 98 for...
TV Commercial said buy one receive an additional one free. I only received one, but they charged me...
I purchased through the internet the Shoes Under shoe storage system and after not receiving the item for a month, I started to inquire as to the status. I had the confirmation e-mail from them and the charge on my credit card. Upon calling the number on the e-mail about questions, I was directed to another number. I called it also and after waiting another 15 minutes on hold, I was told to call the original number again that they didn't handle that product. I called the other number again adn asked for a supervisor who gave me yet a third number (not toll-free) and after another 20 minutes on hold, there is still no record of my purchase and no one is willing to track it down. I sent another e-mail in response to the original purchase confirmation but have yet to hear back from that e-mail also. As of now, I am out almost $50.00 and have no one at Telebrands to follow up on it.
I ordered pedipaws from the pedipaws website. They e-mailed me an order number and a way to "track" my order. The tracking function doesn't work and the customer service for pedipaws is in California. The "corporate" offices are in NJ. The order is still not in their system and after talking to "supervisor" Lance, no one is empowered to help consumers with an order. I feel like this whole company is a scam. They now tell me after I've entered and order that they can't cancel it because it's not in their system yet and it normally takes 6 weeks to get the product. If I had known I never would have ordered the product.
I ordered from the website of Telebrands, Fairfield, N.J., Pedipaws for the amount of $l9.99 plus 7.99 for...
I am also upset with this company. I found the customer service number [protected]) When I called I got...