The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
TD Banknew policy

I read the latest complaints about TD Bank, and while is true the horrors about their "new upgrade system" Have you notice that their policies have changed as well? I found last week that a bank check is no longer free, in fact it was cheaper to go to my local convenient store and purchase a money order. Worse, this week I found out that they are holding my direct deposit for several days. My check use to be release to the bank on Friday and made available by the bank on Saturday, after finding that the money was not there Saturday I learned that under their new policy the money will no be released until Tuesday. Since the bank does business on Saturday and Sunday, (that is the "convenience") that makes it a total of 4 DAYS! That is worse then any other bank, and there is nothing convenient about it. I suggest you look into this and consider changes banks. I know I will!

Responses

  • Ri
    RIPCommerceBank Oct 15, 2009

    Don't worry they will process any transactions you do and then charge you $35.00 per transaction for overdraft. My credit card doesn't even charge that much

    0 Votes
  • Mi
    Michelle Natalie M. Feb 25, 2010

    Bank Checks, and Money Orders have not been free for several years, way before the bank changed to TD. The only account that they offer free money orders or bank checks is the 50 plus checking account, offered to customers over the age of 50. And yes, go to your grocery store and purchase a money order for .69 cents, you're not forced to buy them at the bank. Policies have not changed in the availability of your check. The bank is open over the weekend, you're correct. But the federal banking days are Monday through Friday. So in order for TD bank to be open over the weekend, Friday nights after 6pm their banking system switches to Mondays banking date. Friday before 6pm your check will be available the next day, Saturday because it allows time for the check to be verified by the back office verification. Friday after 6pm the bank is actually working on Mondays date, and with next day availability that makes it TUESDAY! Believe it or not, you will not find a bank with the hours and availability as TD bank does, I'm almost certain. Thats not a new policy at all, it's just overlooked and commonly misunderstood. Every check, drawn off of another bank needs to be verified that the money is in their account, if not how is anyone going to get there money? Read the policy again, because everything has been this way for a long time. Get to the bank before 6pm Friday to avoid waiting until Tuesday.

    0 Votes
  • Mi
    Michelle Natalie M. Feb 25, 2010

    And you are also correct, they will process any transaction you do, because in case you forgot to have enough money for a check, they will pay it. As a favor to you, so you don't have your mortgage returned, and simply charge you $35.00 for it. Sorry for trying to cover your butt. Balance your account and check book properly and you could avoid this. And spending the money you don't have.

    0 Votes
  • No
    Nosliw Wilson May 03, 2012

    Can I share my TD tale of woe?
    I hold a 50plus ckecking account, I thought it was one of the greatest banking games out there...
    UNTILL I NEEDED A FRONT & BACK COPY OF THE PROCESSED CHECK ITSELF!!
    Long on BULLSh*T short on true customer service...I'm OUT!!!
    TD is where I used to bank!!!

    0 Votes
  • Se
    SelfMade77 Apr 03, 2015

    I have signed up with td bank about two weeks ago and had left town for a year or so I had my girlfriend go make my deposit for me and made sure she asked will I have any problems with access to my money they said no but put my account on hold right after she made the deposit I told them my situation I will not be able to come into a branch they keep telling me there's nothing they can do unless I come in and that's not a possibility so basically they took my money I have kids to feed and that's not right for them to do that to me I put my trust into that bank and they did me so wrong is there any other way at all I can get some type of refund because I'm a hard working man and worked hard for that money and I will not stop untell I get justice

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.