Tata Motors review: Product (tata nexon ev empowered plus a 45)

On 17th June my Tata Nexon EV Empowered plus A 45 Car was scheduled for delivery.
We reached Showroom (Me, My wife and my 9 years son).
We have reached around 11:45 a.m , car was getting cleaned.
During inspection of the car, we found at least 3 major issues.

I have asked showroom person to mention these damages in waiting and tentative repair / replacement date in Delivery Form.
Here is list of damages / issues of my new car. (All Photo attached)
1. Paint Damage in Left Door Handle (Need to rectify or Change the Door Handle).
2. Stain in Sunroof Cover (Rectify / Replace Sunroof Cover (It is looking very ugly from inside the car).
3. Major Paint Damage in Left corner of Bonnet (Need to rectify or replace Bonnet, Bonnet has also a major alignment gap).
4. Major Panel Gap in Right Corner of Bonnet.
5. Damage Left Side Roof Rail (Need to replace, no option for repair).

Same I have mentioned in Dealer WhatsApp group as well Delivery Feedback Form.
The Car was laying with the dealer for at least 10-15 days as I was out of the city and delivery date was mentioned 17th June 2026.
My question is why dealer was not checked these properly before delivery.
I am very upset and sad with the delivery experience.

Dealer Name is - RANGEVIEW AUTO PRIVATE LIMITED
Address - Srijan Heritage Heights, 135A, S.P. Mukherjee Road, Kolkata - 700026
Later I have also logged a complaint with Tata Motors.
This is with reference to Complaint No. 7-[protected] and earlier email communications.

It is now clearly established that the vehicle delivered to me on 17.06.2026 had multiple pre-existing defects, including paint damage, panel gaps, roof rail damage, and interior staining, all of which were recorded at the time of delivery and acknowledged by the dealership.

I would like to formally state that:

• I do not accept repair of a brand-new vehicle delivered with defects
• This constitutes delivery of a defective unit and breach of commitment for a new vehicle
• I hereby reject this specific vehicle in its current condition

Accordingly, I request:

1. Immediate replacement with a brand-new, defect-free vehicle
OR
2. Full replacement of all affected parts (Bonnet, Roof Rail, Door Handle, Sunroof Assembly) strictly with new components — no repair whatsoever

Additionally, I request:

• A Tata Motors authorized regional technical inspection (not dealership-only)
• A replacement / standby vehicle until resolution

Please provide a clear resolution plan within 5 working days from the date of this email.

Failing which, I will be constrained to escalate this matter formally through:
• Consumer Disputes Redressal Commission
• Legal proceedings for deficiency in service and unfair trade practice

I trust Tata Motors will take this matter seriously and resolve it promptly.

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