CSX Transportation Customer Service


CSX Transportation Inc.

500 Water Street, 15th Floor
United States - 32202

Customer Support Phone Numbers

+1 800 232 0144(Railroad Emergencies) 4 2
+1 877 744 7279(New Customers) 3 0
+1 800 737 1663(CSX Ethics Helpline) 2 0
+1 904 359 3200(Head Office) 1 1
+1 904 359 3100(CSX Transportation) 2 0
CSX Transportation
500 Water Street, Jacksonville, FL 32202

CSX Transportation Complaints & Reviews

CSX Transportation / trains

Jul 19, 2019

Train locomotives and other railroad machinery operated during all nights at different hours in a close proximity of a residential area thus negatively impacting rest of those who need to get up ready for work next day. Please align the operations within the hours of a general public who...

CSX Transportation / broken rim due to broken railroad crossing

Jul 10, 2019

On July 8th I proceeded to cross the railroad track at North 30th and Fowler Ave in Tampa Fl. As i went to across the track felt the the hit to my tire and I proceeded pulled over to check for damage only to find my rim was now broken and and air coming from the bend to the rim that at...

CSX Transportation / the operation of your trains

Jun 15, 2019

In Baldwin, at the yellow water crossing a train took three and a half hours to successfully clear to allow traffic through. Going back and forth constantly and then just sitting there, dead. I had my two children in the car and it was absolutely horrid being stuck less than a mile from my...

CSX Transportation / railroad crossing at lightfoot rd. & richmond hwy., williamsburg va

Jun 12, 2019

Hi. This crossing was just redone during April 2019. In approximately four weeks afterwards, the crossings began to deteriorate. This crossing is getting worst each day. Please have your contractor re-visit this location and see how it can be correctly repaired. It was only slightly worst...

CSX Transportation / blocking traffic for several hours.

May 23, 2019

The rail crossing gate, lights, and sirens were all going off for over four hours on 5/23/2019. Several commercial trucks were delayed causing drivers to run out of hours and be forced to spend the night or face ticketing by State Police. There have been several dozen instances where CSX...

CSX Transportation / unethical behavior and noise complaint

May 08, 2019

Trains are stopping directly behind our house and blowing horn for no reason. We are in the country with nothing around to blow horn at. Engineers have climbed off train and urinated behind our trees. They have a quarter mile they could move forward or stop way short of our house, not...

CSX Transportation / railroad crossing being blocked for an extensive period of time

Apr 09, 2019

Vanguard has two entrances into the plant. On many occasions these entrances will be blocked for long periods of time (25 to 30 min.) This not only slows down our employees from getting access to the plant, but it also slows the production down due to employees not at their work station...

CSX Transportation / csx train

Apr 09, 2019

The CSX train has been running by my house for the past three weeks for some reason. Usually, the AMTRK runs here. This train is ridiculously loud and takes forever to pass. This train clearly is not made for these tracks. Whatever has changed and caused this train to suddenly take thi...

CSX Transportation / new system / returning ocean containers

Feb 22, 2019

Hello, It seems that CSX has implemented a new system of receiving ocean containers at the ramp requiring appointment times? You are only allowing so many containers for each ocean carrier a day? I don't know if this is just in Detroit but from what I am hearing it is nation-wide. This i...

CSX Transportation / operational concerns

Feb 19, 2019

I have read your guide on the length of the sounding of the horns. The trains that run through Smiths Station and Phenix City go out of their way to disrupt the town. At 1:30 this morning the trains blew their horns for over 3 minutes straight without stopping. During school hours they...

CSX Transportation / crossings in lakeland, fl at reynolds rd, fish hatchery near hwy 92 east.

Jan 09, 2019

For some reason a trench was dug on both sides of the railway at these crossings and filled back in. The problem is the fill material has been removed by traffic. It looked like gravel but no asphalt. Now there is a trench on both sides of the crossing which is very rough on vehicle...

CSX Transportation / railroad crossing on orient boulevard tampa florida

Dec 14, 2018

it is now 7: 22 at night and I've been sitting at this railroad crossing over 45 minutes waiting on your train that's calling Tropicana orange juice for 45 minutes he's had this roadway stopped what is an acceptable Bow Wow you cannot keep this road closed for more than 5 minutes that i...

CSX Transportation / excessive horn blowing

Dec 10, 2018

We live in Chase Maryland and there is excessive horn blowing in the evenings and during the night when we are trying to sleep. Can a stop be put to this? This is extremely disruptive to the families that live here. We recognize there was an accident here years ago but do not feel the need...

CSX Transportation / train stopped, going back and forth greater than 50 minutes

Nov 26, 2018

I live in Winter Haven and CSX has been halted greater than 40 minutes. This road specifically is one way in/out due to construction on opposite end of tracks. This should be unacceptable at this juncture. This is not safe and also for emergencies this would have been a disaster. I.e. i am...

CSX Transportation / constant/excessive horn blowing

Nov 25, 2018

The constant and very excessive horn blowing as trains travel through Waldo, Florida is a nuisance all hours of the day and night. They blow the horns all the way through our little town and have no regard for the citizens of our community and our quality of life. It is completely...

CSX Transportation / damage to my property

Oct 29, 2018

During Hurricane Matthew last year, a tree on your right of way behind my house fell across the tracks. Your employees were very quick to cut the tree to remove it from the tracks, but they did nothing about the big root ball that destroyed a portion of my fence. I was going to repair it...

CSX Transportation / the noise from train it’s nonsense and my yard from derailing of train

Oct 21, 2018

I live at 88 Pointe North Dr., and the the train has already derailed in my back yard no compisatition of any kind for like 6 months while y'all cleaned up corn and trucks blocking driveway the yard has completely eroded away due to this process my yard is still in ruins and yet you still...

CSX Transportation / blocked roads - stopped csx trains

Oct 11, 2018

CSX needs to run during off peak hours - such as NOT to cause delays in morning/afternoon commuters. I have seen an influx of morning (mainly around 8am) CSX trains cause severe delays to commuters on their way to WORK. It should be their burden, not tax payers to SUFFER and have to deal...

CSX Transportation / delays

Sep 23, 2018

at 2 pm on old kings rd I was stopped by your train it's now 2:31 and it's a a dead stop and has been for 10 mins the length of your trains are ridiculous but to delay 17 cars one way is crazy in dinnesmore the tracks wrap around the whole area there is no way to bypass you have to sit and...

CSX Transportation / train blocking multiple busy intersections

Aug 29, 2018

Train engine 3342 was blocking several busy roads in lockland/Reading Ohio 45215 for over 30 minutes. This is an ongoing problem as you've been made aware by the city and police. Apparently CSX just could care less. Any other company would be worried about their public image with negative...

CSX Transportation / railroad crossing arms

Aug 21, 2018

At Cougar Rd the crossing arms will go up and down, unannounced, without a train in sight!! They have continuously done this for about the last 3 months now. We also have a conductor that seems to like the horn a little too much...he lays on the horn like nobody's business...maybe you...

CSX Transportation / I want the company to pay for the damages done to my car after cross arm hit it.

Jun 29, 2018

On June twenty seven two thousand eighteen about two forty PM, I was traveling on fifty eight street when I approach the CSX railroad crossing I saw red light flashing and the cross arm down I stop and then waited for the light to change and the cross arm to go up . I attempted to proceed...

CSX Elsdon Line / train stopped funeral procession for 30 mins.

Jun 26, 2018

On Monday, June 25, 2018 at 95th and Kedzie in Evergreen Park, IL during the noon hour the train stopped and blocked our funeral procession from moving for over 30 minutes. Why this is allowed to happen at mid-day is unacceptable. This train frequently stops traffic and I don't believe...

CSX Transportation / excessive horn

Jun 04, 2018

Train about 3am by Ridgeland avenue and southwest hwy using metra tracks has been using an excessive horn signalisation. This excessive horn wakes up infants and children with cry because is so loud. Please stop using an excessive horn in Chicago ridge station. This could lead to fatal...

CSX Transportation / railroad

May 28, 2018

I have been living next to the railroad for years and have become accustomed to the trains that run on the rails but for the last two weeks we've had an engine with some other cars sitting on the rails right outside our house. This engine runs constantly, day and night. No workers are...

CSX Transportation / trains parked across major roads during high traffic periods

May 25, 2018

I'm tired of trains parking on tracks that stop traffic at times when traffic is busy. When this happens the train can sometimes make it impossible to get to the other side. It's absolutely obsurd and shows poor planning and disrespect for those Terre Haute residents that are impacted. How many more years can this continue? Natalie Bulick 812-298-6271

CSX Winston switch terminal / blocked crossing 2nd crossing from switchyard closed a crossing down on gay road blocks traffic daily for hours on end

May 16, 2018

Ever since they eliminated the 3rd crossing from winston fl switchyard there is always a daily blocking of tracks for hours on end would like to know who decided to cut off a crucial crossing so close to switch yard. Making a daily unsafe traffic conjestion. People are wrecking daily...

CSX Transportation / railroad crossing @ main st & ford ave, 32218

May 16, 2018

The crossing at Main St & Ford Ave in North Jacksonville 32218, is very bad . The railroad ties/wood is completely gone, it has caused damage to my car which I feel that is your responsibility . I drive a 2015 Dodge Challenger, that now has a tire system failure because of the holes in the...

CSX Transportation / maintenance of our boundary fence. the law places the responsibility of both

May 08, 2018

Attn: Tony Bellamy - Director Project Management Please pass this on to Responsible Parties RE: Need Immediate Assistance HOA and CSX- Shared Fencing See Pictures below Thank you for your phone call in response to my email on Friday, May 4, 2018 in regard to our HOA requesting assistance...

CSX Transportation / train noise

Apr 11, 2018

I live in a small community west of Cincinnati, Sayler Park. Although I fully understand the safety concerns about trains approaching crossings, I think that more consideration could and should be given to where, when, and how long a horn should be sounded. We have to crossings that are in...

CSX Transportation / trash and homeless people

Apr 09, 2018

The property CSX owns beside my house is not taken care of and it attracts homeless people and trash. I am tired of having homeless people's foot traffic through my residence because it's convenient for them because CSX does not manager or maintain the property and it makes our...

CSX Railroad / rr crossing

Mar 22, 2018

I work on Pickettville Road on the westside of Jax, and there is a CSX RR crossing in real need of repair, last time it was repaired was back in 2011, and it is now due for repair once again, there are hundreds of tractor trailers that cross these tracks daily, it's a very busy area due to...

CSX Transportation / trains stopping in tracks

Mar 15, 2018

It is 734 am and people are going through work and this train is stalled across the tracks again at st rd 109 and mounds rd would be the next intersection! I have been on the road for 15 hour and am around the corner from my [censor] house and I have to go back to work in 10 god dam hour...

CSX Transportation / my car rims

Mar 14, 2018

This is the second report i'm sumitting.. For my damage to my car rims.. Haven't heard anything back.. Crossing railroad tracks on lee and knight ave on waycross ga. Were they are working on the tracks.. Didn't have any signs yellow g anyone that there working on the tracks.. So I proceed...

CSX Transportation / trains

Mar 07, 2018

The trains are sitting idling in front of our house for 2 at for gods sake 2 in the morning and no one is doing anything about it renters don't tell people this and im sorry if this offends but ignorant hillbillies and corrupt politicians are a deadly combination. Whatever is going on with...

CSX Transportation / noise pollution

Mar 02, 2018

Hello CSX I live in Franklin, TN. We purchased a small (11 acre) property back in August. We knew that we were near the train tracks but could not get a good idea of the train noise prior to moving. We came multiple times to the property specifically to listen for it and never heard the...

CSX Transportation / relentless ear piercing noise from repetitive prolonged horn blasts

Mar 02, 2018

On march 02, 2018 at approximately 0350 hours and continuously thereafter csx transportation is absolutely responsible for relentless pain and suffering caused to individuals near and far, as a result of harmful noise resulting from the operation of its services. Passing trains with...

CSX Transportation / unnecessary blowing of horn!

Feb 20, 2018

I do not see the reason for blowing... Or shld I say laying on the horn at 4am!!! There's no crossing nothing no reason for that horn to sound!!! This is a residential area!!! It wakes up babies.. Well it wakes everyone!!! And god forbid that horn give anyone a heart attack!!! Stop the...

CSX Transportation / csx trains idling in residential area

Feb 14, 2018

The noise of trains passing through the intersections in Tucker, GA, or using horns does not bother me. However, recently trains have started parking and idling not even 1/16th mile from our residential neighborhood near the corner of Lawrenceville Hwy and Brockett Road. The low bass, low...

CSX Transportation / railroad crossing on airport rd lakeland, fl

Feb 02, 2018

I was coming up airport road the crossing signals was going up I went thru they started coming down I stopped then I heard a train I'm in the middle of the tracks I tried to get thru before the other side came down but it caught my windshield it wasn't in my intention to run the crossing...