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CSX Transportation
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CSX Transportation Reviews 111

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11:53 am EST
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CSX Transportation impossible to contact / excessive horn noise

CSX makes it impossible to contact anyone. In fact your largest concern is your shareholders and not the damage you are doing to communities surrounding your routes. Are your drivers unable to see residential areas, or do they intentionally blow the horn non stop ? Your refusal to be accessible to the communities above, even with something as simple as an online form is disgusting. I've lived in this home longer than you've been here, the train vibration is damaging my home, the noise is excessive and now, very often the constant horn blowing is causing injury to my job, as I work from home. I will never recoup the cost you've taken. - FED UP in Elwood, IL.

Recommendation: Stay far away

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CSX Transportation Complaints 110

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5:14 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I deal with the delays of the trains crossings the roads every day as we all do. On this day 3/22 I sat at the intersection on Hwy 22 in Calera, AL. for 27 minutes and the train did not move. I took 2 other routes to get around the train and all 3 were blocked. 50 minutes later I was back where I started from and still could not pass. I spoke to a Sherriff...

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12:14 pm EDT

CSX Transportation block crossing for extended time

on oct. 30 One of your trains blocked our crossing from 12:10 p.m. till 3:28 p.m this is the only way in and out of our place of business. Not only does this block our customers out, but also if we have a fire or one of our employees would need a ambulance neither could get in.I do not believe csx wants this kind of liabiality on its hand if we lose a building or worst someone loses their life because we cannot get medical help to them. The law says 15 minutes on blocking tracks unless broke down. the reason this time was no train crew that is a good reason. if it happens again we will be sending a bill for loss revenue!

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10:31 am EDT

CSX Transportation Maintenance of railroad tracks with the City of Homestead

The City of Homestead has railroad tracks within the City of Homestead at the below locations that are not being maintained. Residents are complaining about missing asphalt between the tracks, materials are sticking up between the railroad tracks, large dips between the tracks, rough when driving over the tracks. Vehicles are being damaged by the unmaintained tracks. Please advise who they may contact for assistance.

Railroads are located between Intersect

Between NW 10 Avenue & NW 9 Ave SW 296 St
1 Between NW 10 Avenue & NW 9 Ave NW 15 St
2 Between NW 10 Avenue & NW 9 Ave NW 8 St
3 Between NW 10 Avenue & NW 9 Ave Mowry Dr
4 Between NW 10 Avenue & NW 9 Ave SW 4 St
5 Between NW 10 Avenue & NW 9 Ave SW 6 St
6 SW 6 Ave SW 2 St
7 SW 5 Ave SW 2 St
8 SW 4 Ave SW 2 St
9 Alley between SW 4 Ave & SW 3 Ave SW 2 St
10 SW 3 Ave SW 2 St
11 SW 2 Ave SW 2 St

Desired outcome: Fix the railroad tracks

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Is CSX Transportation Legit?

CSX Transportation earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CSX Transportation to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, CSX Transportation is known for their high standards and safety. If you're thinking about dealing with CSX Transportation, it's wise to check how they handle complaints.

We found clear and detailed contact information for CSX Transportation. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Csx.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Csx.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for CSX Transportation have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up CSX Transportation and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While CSX Transportation has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 110 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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9:50 am EST

CSX Transportation Excessive idling interfering with our office.

We have some sort of double engine train idling outside of sales office of N.B. Handy Company @7437 Ranco Road, Henrico Va. 23228. The engines have LORAM LMIX-607. It has fire suppression tanks and appears it is being serviced. This could be serviced elsewhere down the spur where there is a dirt and gravel road that services the tracks away from businesses. Everyone in our office has a headache and is having trouble understanding customers calling in. There is no reason it should be parked here and shaking our walls during business hours. We had CSX designate this as a 'no idle zone' years ago. Please let us know how this will be handled.

Desired outcome: Have these engines serviced elsewhere or shut them down when parked there.

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3:25 pm EST
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CSX Transportation Train engines idling 24/7

Train engines began parking and idling in front of my 200-year historic old home in a Federal Designated Historic District 6 weeks ago after they were moved from another residential area that complained about the noise. The idling rumble noise is 24/7 with hissing brake noises is ruining my sleep. The diesel fumes are causing headaches and leaving oily film everywhere! This should be a public safety concern especially after they were moved because of the complaints about noise! There are other commercial areas they can park.

Desired outcome: Move the engines from federal historic residential street in front of my house!

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1:47 pm EST
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CSX Transportation Excessive noise throughtout night

My complaint is the excessive noise of multiple engines, just sitting on the tracks at Erie Canal Rd and Heinl Dr in Terre Haute IN. This occurance these 2 engines, Engine numbers 5200 & 299, have been sitting here since Thursday (5 days). They have been constantly running the whole time and periodically they will idol higher and much louder for hours on end. This occurs all day and all night. At this specific point there is a house that sits within a super close proximity and the noise from said engines are heard inside the house all hours of the day and night. This creates sleeping issues with residents in the house including children, small children at that, that have issues with noise and constant waking and crying throughout the night. I'm not sure why they choose this location to park these engines, when there are local CSX stations. To be exact there is one station 1 mile away, another station 5 miles away and another 20 miles away. This is not the 1st time it has happened, as it happens multiple days a week. If this is a must for engines to sit in this area, they could move 20 feet to the north, where there are no residences or 1/2 mile to 1 mile south. One video is of the train and this noise was low idol and the other video is the close proximity to residences.

Desired outcome: To have these engines moved and for it to not ever happen again. There are other stretches of road along this same rail that are not close to residences/or be moved to local train station.

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10:42 am EDT

CSX Transportation Stationary idling engines - along mulberry st. Raleigh nc

Location:

Tracks parallel to Mulberry St. Raleigh, NC

Diesel engines are stationary with no attached freight cars and are left idling for hours. Some days up to 8 hours or more.

This situation has been repeatedly reported. The exhaust fumes from idling engines makes the foul and is terrible to breathe. This must present a health hazard to neighboring adults and children.

Please at least change to location of idling engines from time to time.

Thank you

Desired outcome: Move engines from location noted

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Shane Trahan
US
Jun 26, 2023 7:07 am EDT

This post was sent i november of 2022 and no action has been taken with regard to this request and engines are still idling constantly next to our neighborhood. I wonder if the people who sit in the offices of CSX would want to have these engines constantly idling next to their homes making it difficult to breath

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Shane Trahan
US
Nov 11, 2022 10:11 am EST

CSX locomotive engines are idling next to homes and it is very difficult to breath. Needlessly idling diesel engines next to residential neighborhoods is toxic and a health hazard..

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10:08 am EDT

CSX Transportation Railroad blocking Ellis/Beaver for over 20 Minutes

I called to find out why a train had stopped and was blocking a section of Jacksonville. The guy on the phone was a complete idiot and told me that the train had a flat tire and they had a helicopter out there flying cars over the train.

What am I supposed to do with that? Flat tire? Helicopter shuttling vehicles over the train?

All I wanted to know was how much longer I was going to be delayed for work, since I was already late. Instead I get a pathological liar who has no respect for the public to be honest. If he doesn't know how long the train will be blocking us, he should just say so. Yes, I can turn around and go a different way and take another 20 minutes, but if it was only going to be another 10 minutes, then I would wait. Instead I get a guy lying and I cant believe a word he says with this fabricated story.

Desired outcome: Reprimand the employee. Educate that honesty is vital. "It will be at least 15 minute, maybe longer" Something that is an honest answer. People can be difficult, but having a lier answer the phones is not good for your public image.

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1:09 am EDT

CSX Transportation Train engine running loudly for days. NO SLEEP!!

There was a train engine idling for days causing no sleep Labor Day weekend from Friday until Monday at 3 am. No sleep! We called and emailed SEVERAL TIMES. Now it is 2 days later and it’s back! The train is in an old section of Elkridge MD before the rules for distancing and noise, so it is like less than 50 feet away from our bedroom windows. It’s hissing and making a loud pumping noise and is literally rattles the windows. This is NOT ok. There has to be another spot that these trains can stop for shift changes or other operational issues. If I don’t get a resolution To stop this, I will be reaching out to hire ups and will be calling constantly and escalating until I get a resolution. We have work and I have a 4 year old granddaughter. NOT OK!

Desired outcome: For trains not to stop and run their engines outside of our bedroom windows for hours and/or days!

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7:38 am EDT

CSX Transportation Idle train

I live in St. James place; which is off of Garden St. The way trains sit on the track and block people is ridiculous. I work in the Imenson Business Plaza and had to be late to work because the train blocking my way on Garden St.; which stopped me from connecting to Imenson St. I understand that trains have to run, but when they sit idly for a long length of time is unacceptable. Please take this problem seriously. I have lost one job before due to the train blocking me from getting to work on time. other than that my work was impeccable. Now I have gotten a job even closer to my home and I still am having the same problem. The train set idly for 10-15min that I know of before I had to travel to US1 to take 295 to Pritchard Rd. to get to work. Please keep the trains from sitting idly, and keep them moving.

Desired outcome: Please keep the trains from sitting idly, and keep them moving. I do not want to loose another job from being late to work, and it is beyond my control.

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8:30 am EDT

CSX Transportation Train

The train has had the crossing blocked now for literally 45 minutes now. Still blocked and train is sitting still. It’s a 2 lane road and no option to turn around for traffic. They block this road off backing up and pulling forward without ever clearing the crossing for traffic. They do this EVERY day. There’s no option for an alternate route to get to my house.

Desired outcome: Time limit for how long train should be allowed to block traffic. I’d appreciate a response.

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Lori1970
Jacksonville, US
Oct 26, 2022 10:14 am EDT

I looked up the law today, due to this same reason, and trains are not allowed to block an intersection for more than 5 minutes in Florida.

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11:37 pm EDT
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CSX Transportation Locomotive idling 68 feet from my bedroom for 3 nights now

There has been a locomotive idling 68 feet from my bedroom for 3 nights now, I live in a residential area in Brookston Indiana and the noise from this locomotive is preventing myself and my family from our right to enjoy the quiet and peaceful enjoyment of our property. I have contacted CSX at least 6 times in the last 48 hours to ask when this train is going to be moved or shut off and have not received an answer yet. When the air compressor on the locomotive starts up (at least 3 times every hour) the noise is loud enough that we can't even hear the TV in our living room. Nor are we able to sleep in our bedrooms! There is no reason that this locomotive needs to be running constantly for 3 days and counting now. The temperature outside is in the mid 70's so the engine does not have to be running to keep the engine from freezing and the track is straight and level for several miles in each direction so the engine does not need to be running to keep the brakes activated. If this locomotive was parked 100 yards either up or down the track, it would not be parked directly in front of anyone's house and would not be interfering with anyone's quiet and peaceful enjoyment of their property. Please do something about this before I have to investigate litigation.

Desired outcome: Move this train or shut it off

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#burninhell
Charlottesville, US
Nov 07, 2022 10:23 pm EST
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Engine 1003 was idling directly behind my house, between 9:00 and 9:50 pm. Too long, too loud and too disruptive to human beings, also wild animals, aka part of an intricate and necessary ecosystem, not thanks to you and your employees--particularly children--trying to sleep. Not only does that exceed the 30 minute limit, for noise, it invariably pollute the air with toxic molecules and heat-sequestering carbon emissions.

As expressed on several occasions as a complaint, the [censored] train "engineer" could stop behind a berm that blocks much of the noise and vibrations encroaching on the homes in this area. Or, why in the Hell don't the numb-nut personnel stay in the train yard in order to not ruin many people who likely contribute more to our community and regional well-being than anyone who makes a conscious decision to encroach on other peoples' well-being for NO GOOD REASON, other than the likelihood that your parent(s) didn't care.

Between Route 250 and Rio Road, Charlottesville.

SHAME, SHAME, SHAME ON YOU.

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12:37 pm EDT

CSX Transportation Trains blocking traffic

It is a frequent occurrence of trains stopping on the tracks at the extremely busy downtown Cartersville, GA. And it frequently happens during busy times of the day. Today alone it has happened twice to my knowledge; once at midnight and once at noon. This daytime stopping congests the already busy area. I have previously had serious issues with this also. As a home health nurse I was actually completely blocked from getting to a patient. In those situations it can actually be a dangerous situation. Please fix this issue/ potentially dangerous situation ASAP. I cannot see why a train needs to come to a complete halt for so long.

Desired outcome: Please keep trains moving during daytime hours. A response or explanation would also be greatly appreciated.

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6:21 pm EDT

CSX Transportation Crossing at Hwy 119 and Hwy 31 in Alabaster AL.

This crossing is destroying my cars. It is probably the worst I have ever seen. If something is not done I’m going to send you a bill for damages and repairs. I can not believe you’ve let one get this bad. It’s bad enough that you block our roads at ridiculous ours every day. And then when you do get to cross it tears your car up.

Thanks,

Robert Webb

[protected]@hotmail.com

Desired outcome: Fix the crossing. It’s terrible

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1:32 pm EDT
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CSX Transportation Excessive noise

A train runs behind my house and I live near an intersection, therefore I understand a reasonable amount of noise is to be expected.

That being said the noise created by the trains is excessive to say the least.

All day and NIGHT these trains run at very high speeds enough to shake to the house and sound the horn 6 or 8 times when approaching the intersection. They do not exceed the legal length of time they can sound the horn but do it repeatedly.

It is so bad that I can't sleep, watch tv, have a conversation without pausing or yelling. Al least 2x a week there is a train parked behind the house and it will sit there and idle for hours on in (sometimes all day and into the next). The constant idle, hissing of air brakes, and the periodic horn blowing is unbearable.

I don't know why they sit out there so long, perhaps they're using this as a maintenance area. It is not, it is a residential area. Purchased this house 35 years ago and it was a little annoying but has gotten progressively worse the last several years, intolerable.

This is affecting my mental health. I can't sleep, every night all night they run honking and shaking the house. I have a handicapped daughter who also is affected by this. I even listed my house and was going to move to escape it. But when someone looks at the house and a train comes flying by (and they invariably do) with all the noise they hear and vibrartion they feel they wrap things up pretty quickly with a "well we'll think about it". So I'm stuck here.

It's annoying when outdoors but I can handle that. It should not affect my quality of life indoors.

I'm asking that CSX look into this and possibly install sound barriers or do something to reduce the noise.

I have made several complaints before and have never received any response. I am asking that you please respond and at least let me know why this is necessary.

Desired outcome: Some sort of RESPONSE from CSX, and a possible solution

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10:53 am EST

CSX Transportation Driver complaint

I would like to complain about a CSX driver who almost hit my car while driving on Route 27 N in Davenport, Florida. The driver suddenly turned into the right lane to exit on to Route 4 heading East. The Truck had Tennessee plates 220330T and another set of numbers DDRZ 604121. This happened on Tuesday 01/18/2022 around 5.30 P.m.

Desired outcome: [protected]@hotmail.com

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9:26 am EDT
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CSX Transportation Excessive and unnecessary horn noise

The CSX boys are still at it with their greetings to their loved ones and CSX has refused to address this issue, or they have and we are receiving retaliation. Thea are not construction warnings, as no other trains are blowing their horns.
Date: Thursday, 09/30/2021 (Multiple times)
Time: 6:00pm, Headed: Northbound
Time: 6:25pm, Headed: Southbound
Time: 8:35pm +/-, Direction unknown
Time: 9:10pm +/-, Direction unknown

Date: Wednesday, 10/06/2021
Time: 3:23am, Direction unknown

The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. The location is a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop. I don't want to elevate this, or get someone fired, but we have a right live without this noise.
Thank you.

Desired outcome: Stop the excessive and unnecessary horn noise

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9:14 am EDT
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CSX Transportation Excessive and unnecessary horn noise

The CSX boys are still at it with their greetings to their loved ones. Not quite "A shave and a haircut, 2 bits", but close.
Date: 09/28/2021
Time: 7:45am
Train: Southbound
Location: About at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
We have complained about this for years, but no one seems to care, or no action is being taken. It shouldn't be too hard to solve.

Desired outcome: Stop the excessive and unnecessary horn noise

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11:07 pm EDT

CSX Transportation Driver

I am staying at an hotel that is better than most and CSX puts their employees in this hotel and disrespect the others that are staying here. If I wanted this kind of disrespect I would have stayed somewhere else. There is clearly a size differential to other vehicles but why would you have a how's my driving sticker on my CSX vehicle btw which is a prestigious company and you bully everyone and on top of that take a chance on damaging company property. My cousin works for CSX and I will definitely bring this to his attention. On the issue itself the driver takes up 3 parking spots just to get closer to the door which is in front of the door where no one else can park, but there are plenty of spots not in front of the door only 20 feet away to avoid damage and the inconvenience this driver had fir the fellow American much less the CSX reputation.

Desired outcome: Reprimanded ( no driving privileges, if he can do this then he's probably a nueciance on the road

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9:22 am EDT
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CSX Transportation Unnecessary and inappropriate horn noise

I filed a complaint about 2 weeks ago regarding a "Shave and a haircut, 2 bits" horn blast at 4:38am in Ravena, NY 12143. I don't have the complaint number, but I believe it was for Friday morning, August 27, 2021, involving a northbound train. This is not a construction warning. A week later, Friday morning, September 3, 2021, and probably the same time it was 3 blasts, then 2 blasts, then 1 blast at least 15 or 20 times. I think the train was southbound, but I am not sure. The train seemed to be traveling at normal speed, so I don't think it was construction related. This morning, Friday, September 10, 2021, at 4:43am regarding a northbound train it was 3 blasts.
They blow the horn during the daytime at the Little League Park and the Village pool. We have neighbors who work nights and don't need this.
The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
My next step is to notify the FRA, PSC or any Federal agency that regulates unnecessary horn use.
I know this is a long note, but I am a light sleeper and cannot get back to sleep for most of the morning, and I am a very senior citizen.
Thank you.

Desired outcome: Stop the unnecessary horn use

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Overview of CSX Transportation complaint handling

CSX Transportation reviews first appeared on Complaints Board on Aug 4, 2008. The latest review Blockage of public roads/impedement of first responders was posted on Mar 22, 2024. The latest complaint speed was resolved on Nov 19, 2014. CSX Transportation has an average consumer rating of 1 stars from 111 reviews. CSX Transportation has resolved 3 complaints.
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  1. CSX Transportation Contacts

  2. CSX Transportation phone numbers
    +1 (800) 232-0144
    +1 (800) 232-0144
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    Railroad Emergencies
    +1 (877) 744-7279
    +1 (877) 744-7279
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    New Customers
    +1 (800) 737-1663
    +1 (800) 737-1663
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    CSX Ethics Helpline
    +1 (904) 359-3200
    +1 (904) 359-3200
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    Head Office
    +1 (904) 359-3100
    +1 (904) 359-3100
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    CSX Transportation
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  3. CSX Transportation emails
  4. CSX Transportation address
    500 Water Street, 15th Floor, Jacksonville, Florida, 32202, United States
  5. CSX Transportation social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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