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CSX Transportation
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CSX Transportation
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97 complaints
3 resolved 94 unresolved
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N
12:37 pm

CSX Transportation - Trains blocking traffic

It is a frequent occurrence of trains stopping on the tracks at the extremely busy downtown Cartersville, GA. And it frequently happens during busy times of the day. Today alone it has happened twice to my knowledge; once at midnight and once at noon. This daytime stopping congests the already busy area. I have previously had serious issues with this also. As a home health nurse I was actually completely blocked from getting to a patient. In those situations it can actually be a dangerous situation. Please fix this issue/ potentially dangerous situation ASAP. I cannot see why a train needs to come to a complete halt for so long.

Desired outcome: Please keep trains moving during daytime hours. A response or explanation would also be greatly appreciated.

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R
6:21 pm

CSX Transportation - Crossing at Hwy 119 and Hwy 31 in Alabaster AL.

This crossing is destroying my cars. It is probably the worst I have ever seen. If something is not done I’m going to send you a bill for damages and repairs. I can not believe you’ve let one get this bad. It’s bad enough that you block our roads at ridiculous ours every day. And then when you do get to cross it tears your car up.

Thanks,

Robert Webb

[email protected]

Desired outcome: Fix the crossing. It’s terrible

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L
1:32 pm
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CSX Transportation - Excessive noise

A train runs behind my house and I live near an intersection, therefore I understand a reasonable amount of noise is to be expected. That being said the noise created by the trains is excessive to say the least. All day and NIGHT these trains run at very high speeds enough to shake to the house and sound the horn 6 or 8 times when approaching the...

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C
9:26 am
Verified customer This complaint was posted by a verified customer. Learn more

CSX Transportation - Excessive and unnecessary horn noise

The CSX boys are still at it with their greetings to their loved ones and CSX has refused to address this issue, or they have and we are receiving retaliation. Thea are not construction warnings, as no other trains are blowing their horns.
Date: Thursday, 09/30/2021 (Multiple times)
Time: 6:00pm, Headed: Northbound
Time: 6:25pm, Headed: Southbound
Time: 8:35pm +/-, Direction unknown
Time: 9:10pm +/-, Direction unknown

Date: Wednesday, 10/06/2021
Time: 3:23am, Direction unknown

The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. The location is a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop. I don't want to elevate this, or get someone fired, but we have a right live without this noise.
Thank you.

Desired outcome: Stop the excessive and unnecessary horn noise

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C
9:14 am
Verified customer This complaint was posted by a verified customer. Learn more

CSX Transportation - Excessive and unnecessary horn noise

The CSX boys are still at it with their greetings to their loved ones. Not quite "A shave and a haircut, 2 bits", but close.
Date: 09/28/2021
Time: 7:45am
Train: Southbound
Location: About at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
We have complained about this for years, but no one seems to care, or no action is being taken. It shouldn't be too hard to solve.

Desired outcome: Stop the excessive and unnecessary horn noise

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A

CSX Transportation - Driver

I am staying at an hotel that is better than most and CSX puts their employees in this hotel and disrespect the others that are staying here. If I wanted this kind of disrespect I would have stayed somewhere else. There is clearly a size differential to other vehicles but why would you have a how's my driving sticker on my CSX vehicle btw which is a prestigious company and you bully everyone and on top of that take a chance on damaging company property. My cousin works for CSX and I will definitely bring this to his attention. On the issue itself the driver takes up 3 parking spots just to get closer to the door which is in front of the door where no one else can park, but there are plenty of spots not in front of the door only 20 feet away to avoid damage and the inconvenience this driver had fir the fellow American much less the CSX reputation.

Desired outcome: Reprimanded ( no driving privileges, if he can do this then he's probably a nueciance on the road

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C
9:22 am
Verified customer This complaint was posted by a verified customer. Learn more

CSX Transportation - Unnecessary and inappropriate horn noise

I filed a complaint about 2 weeks ago regarding a "Shave and a haircut, 2 bits" horn blast at 4:38am in Ravena, NY 12143. I don't have the complaint number, but I believe it was for Friday morning, August 27, 2021, involving a northbound train. This is not a construction warning. A week later, Friday morning, September 3, 2021, and probably the same time it was 3 blasts, then 2 blasts, then 1 blast at least 15 or 20 times. I think the train was southbound, but I am not sure. The train seemed to be traveling at normal speed, so I don't think it was construction related. This morning, Friday, September 10, 2021, at 4:43am regarding a northbound train it was 3 blasts.
They blow the horn during the daytime at the Little League Park and the Village pool. We have neighbors who work nights and don't need this.
The location is about at the Hudson Valley Little League club house, Four Seasons Mobile Community, and Magnolia Circle in Ravena, NY 12143. We are a mile or so West of mile marker 131 of the New York State Thruway. It must be someone living at one of these communities and it has to stop.
My next step is to notify the FRA, PSC or any Federal agency that regulates unnecessary horn use.
I know this is a long note, but I am a light sleeper and cannot get back to sleep for most of the morning, and I am a very senior citizen.
Thank you.

Desired outcome: Stop the unnecessary horn use

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W
2:36 am
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CSX Transportation - Speed

Speed of trains in terre haute Indiana I live at 13th & 8th Ave 65 70 mile per hour . Your high tech system really cuts it close trains moving that fast . Some times I don't know what keeps them from hitting each other. I don't think the new York central passenger train came through terre haute that fast or the PRR . New high Speed rails that's nice . Don't speed through our city show some respect .

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F
2:08 am

CSX Transportation - water flow under tracks

my name is Bentley Prater i live at 2644 wilson rd highway 76 Newberry sc 29108. complaint: the tracks are behind our home and run beside land we plant every year. now we cannot this year because of water build up after every rain . their are pipes going under tracks (two lines) to remove the water but have been stopped up. theses are good size pipes about 24 + inches round. now when it rains it like we have a pond very big pond. this is causing bugs and the misquto are unreal. i am 65 and have my wife and mother 82 lives here, this is not good. I have sent a complaint in earlier about this problem and your people were here next day to look at this. Make us feel very good at CSX but there has been nothing done. the man that came here told us we were right this needed clearing and so ground work done also asap. Could you Please sent someone again are try fix this we cannot use the land are go outside because of bugs, someone is here all time just knock be glad show you the place but don't think you miss it . look for pond beside tracks . we need your help please, atleast clean pipes out to let water run. well be waiting to heard from you

Desired outcome: no water standing on land

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J
8:27 pm

CSX Transportation - csx tdsi yard 12th street

Since the removal of timber on the property, the noise levels are excruciating at all hours of the day and night each and every day of the year in the Biltmore Subdivision. I can not sleep through the night due to a beeping that goes on for more than two hours at a time each and every time. I am having tinnitus now due to the high squeals of what sounds like ungreased wheels being dragged, not rolled across the tracks frequently. And there is also a sound like an explosion from trains hooking, etc. My house jumps with the windows rattling. Is it possible to put a sound barrier between the CSX/TDSI yard and the adjoining subdivisions to alleviate some of this noise please?! I am certain these sounds are beyond safe decibels for human ears. Thank you.

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E
11:39 am

CSX Transportation - Railroad Crossing at Train Depot in Milton, FL

Railroad Crossing at Train Depot in Milton, FL

Loose wood
Rough ride across tracks
Needs to be a hole lot smoother
This crossing has never been repaired properly
I've lived here for 60 years
The crossing has always been rough
Everyone driving across tries to ride the outside edge for a smoother ride
The approaching the tracks need to be lifted up and the wood all needs to be replaced with metal so it doesn't keep getting damaged.
I'm sure most of the damage was done by heavy trucks or emergency vehicles.
Please repair so it doesn't hurt anyone or damage vehicles
Thanks for your help.
Have a great day.
Eugene Cates
[email protected]
everyone in town complains about this crossing.

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10:45 pm
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CSX Transportation - CSX engine has been idling for 8+ hours behind my home!

February 3, 2020 A CSX engine has been idling since 2pm this afternoon behind my home! My 88 yr old mothers bedroom is on back of house closest to tracks and she is bed ridden so I can't move her to another room. She CAN NOT REST with those airbreaks hissing and the rumble of engine going. While it was day light the TV/Music muffled it but now it is bedtime...

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J
8:30 am

CSX Transportation - train stopped in the middle of lakeland morning traffic

This train has been blocking all North and south bound traffic in the city of Lakeland for about 30mins now. This is the second time a train has sat in the middle of downtown Lakeland in three weeks. Thousands of people like myself are trying to get to work on time yet we stuck in traffic due to your piss poor logistics planning! CSX has costed the people and business of Lakeland thousands of dollars in loss wages and time. Not mention possible job loss. If you cannot figure a better plan, I will personally talk to government officials in Lakeland to help assist CSX in changing your scheduling and if it's not! Expect a civil lawsuit from the people of Lakeland!

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P
6:09 am

CSX Transportation - csx rail truck

Your driver was driving erratically at high speeds . He almost caused several accidents lne jncliding a semi. It was the morning of September 23 around 5:45am. On Interstate 70 eastbound. Licence number as good as I could get was TK8899k? Please reprimand this individual or require some form of driving classes. I doubt anything will get done. They will probably need to cause an accident to get any attention.

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M
2:54 am

CSX Transportation - csx train

I live in lakeland fla train block the road way for 45mins to hr on old tampa hwy and gay rd this is almost ever day we have places to go just like the train i am sick of this i have video of me at train track for over 45 mins and train was still there when i got canch to turn a round if this does not stop i am going to find out who to go to city mayor community people. I dont know but bullshit

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M
12:06 am

CSX Transportation - train horn

I have lived next to the track in the hill town of Middlefield MA for 35 years. I mostly love the train and all it represents but over the past six months the operators have taken to blowing the horn at 3:00 am two or three times at a shot and throughout the evening for no apparent reason. Maybe a deer, bear or moose but this is now a habit. Please tell the new guy to have a little consideration.

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K
5:58 pm
Verified customer This complaint was posted by a verified customer. Learn more

CSX Transportation - crossing

I have been employed at a company in lordstown ohio for 24 years and this morning put me over the edge. In the 24 years I have gone to work, I have been stuck at this railroad crossing on salt spring road dozens of times. This morning I waited over an hour with this train at a complete stop, which cost me an hour pay and time docked. This is ridiculous. It's a safety hazard also. So over the course of 24 years I have lost hundreds of dollars and time docked and I am sick of it. Just to let you know. I know nothing will become of this, but u people cost me alot of money and time

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K
2:14 pm
Verified customer This complaint was posted by a verified customer. Learn more

CSX Transportation - trains!

Almost everyday there is a train stopped completely blocking a intersection. The people who drive the trains BLOW the crap out of their horns no matter what time of day or night it is! I live in Bushnell and I cant tell you how many times I am inconvenienced by a dang train. There needs to be a better system and schedule for these train so stuff like this doesnt continue to happen!

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N
3:12 pm

CSX Transportation - 3am blow in no blow area... angry people

No blow zone... Since living here no train ever blows horn. Except the idiot that goes by at 3 am. We wish this issue to be addressed asap.
Train runs along US Hwy 301 closest intersection SE 165th Street Summerfield, FL 34491. Nothing out here except seniors and buffalo. If someone is on the RR Track at 3am they deserve to get run over...stupidity.
Apparently there have been other complaints to you about this before. Appartently engineer was doing on purpose to piss off lady that complained, her trailer was about 50 feet from tracks.

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B
11:29 am

CSX Transportation - blocking the road

I live on whilhite road in morgan county Alabama i have to cross the railroad tracks every day its my only way to get to and from my house with out have to drive around for 30 to 40 mins trying to find a back road that i can take because the trains want to block the intersection for 30 minutes to a hour at times they do it between noon and 1 or 2oclock in the morning that is when im on my way home from work and end up stuck waiting forever on yalls train that wants to just stop and block the road late at night and its crazy at times they will stop before they get to the crossing gates then they see a car coming then they pull up and block you from being able to cross so you have to turn around and find another way that is 10 to 15 miles out of the way please do something about this

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CSX Transportation contacts

Phone numbers

+1 800 232 0144 +1 877 744 7279 More phone numbers

Website

www.csx.com
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