Road Runner Auto Transport
Reviews and Complaints

I recently used Road Runner Auto Transport to ship my car and I have to say, the shopping experience was fine. However, once I made my reservation, it was very difficult to get a hold of someone. I tried calling multiple times but the phone just kept ringing and ringing, and then it would go to voicemail, even though I knew they were open for business. It was frustrating not being able to get in touch with anyone.

One thing that disappointed me was the tracking system. They said I could track my shipment, but all it really did was tell me when my car got picked up and dropped off, like the Domino's pizza tracker. I was hoping for something more interactive where I could see what state my car was in. It would have been nice to have more detailed information about the progress of my shipment.

I don't want to knock the whole company because of one bad experience, but my driver was 36 hours off with his estimate on both ends. He called me the day of and said he would be there in a few hours to pick up my car, but he didn't arrive until the following evening. For drop off, he told me his truck broke down an hour away and he would send a taxi for me to meet him there and drive my car back. I thought that was sketchy, so I called the company during business hours, but I couldn't get a hold of anyone. I had to open the chat on their website and wait for 20 minutes for somebody to respond back, after getting transferred chat people three times. Even then, they just said they would contact the driver and didn't call me back after I requested they do.

Overall, I think there's got to be a better experience out there than this, especially since I paid more for someone 'reputable.' It was frustrating not being able to get in touch with anyone and the tracking system wasn't very helpful. I hope they can improve their customer service and make the experience better for future customers.

I had a pretty bad experience with Road Runner Auto Transport. I was trying to ship my classic truck from one base to another for my PCS. I was working with Anthony Alvarado in SD for a while, but his prices were getting beat by other agencies that were more reputable and respectful. One night, Anthony called me at 8:30pm (seems late, right?) and asked me about shipping my vehicle. I told him very professionally that we have decided to use someone else. But he started prying and asking questions. When I told him I was not comfortable releasing certain information, he went off on a tangent. I told him to have a goodnight and hung up. But within 20 seconds of ending the call, he had another colleague call me. As soon as I answered, this man started prying as well (I'm fairly certain you could hear Anthony in the background). I kindly explained that I found someone else to use, but once again the man went off on a tangent. I told him to have a goodnight and as I was hanging up, he replied "alright loser".

For a "veteran owned" company, acting this way to someone who is currently serving and trying to not go belly up to send his vehicle to a new PCS location, this sort of customer service should NOT be tolerated. I would gladly rate this company negative if I were able to. For anyone looking to ship a vehicle from this company, BEWARE!

I recently used Road Runner Auto Transport to transport my car and I have to say, I was not impressed with their service. While I was able to book the transport easily enough, I was disappointed to find out that I would need to pay an additional $300.00 to ship on the day that worked for me. Despite my frustration, I paid the fee as I needed my car to arrive in New Mexico that week.

However, the expected arrival date was not met and my car did not arrive on the date quoted. The 48-hour window that they claim to have is just a cover-up for their inability to schedule shipping times correctly. I didn't hear from the driver until a day after the expected delivery date and was informed that "someone" else would be bringing it the last 2 hours of its trip to me. The whole drop-off was a fiasco and I had to make alternate plans to pick up and store the vehicle as I was 45 minutes away from the drop-off location.

When I expressed my concerns to Sean Brady, I was disappointed to receive a slew of emails telling me how good the company is and what their policies are. I told him that I was unsatisfied with the shipping service and his "canned corporate" responses were of little comfort to me. I even asked him to stop emailing me, but he continued to do so. It seems Sean had to have the last word regarding my shipment.

Overall, I found the service to be poor. The customer service relations were poor, the driver communication was poor, and the price was overpriced for the service that was received. I learned my lesson and will use a single source private carrier instead of a dollar-hungry middleman broker who only sees dollar signs.

The website for Road Runner Auto Transport was a breeze to navigate. The folks we talked to on the phone were all polite and friendly. We were feeling pretty good about our experience until the weekend before our car was supposed to be picked up. We got a call saying that there wasn't a driver available on the day we had scheduled, which meant we had to wait an extra day to get our car picked up. This was a big problem for us because we had already booked a flight and hotel for that day. The staff on the phone were nice, but we had to cancel our hotel reservation (which we couldn't get a refund for) and find a different hotel that would let us leave our car there for the driver. This ended up costing us more money because the new hotel didn't have a shuttle.

We didn't get any confirmation that our car had been picked up, and we didn't hear anything until just two days before it was supposed to arrive. Communication was definitely an issue. The driver said he would be there on Wednesday, but he didn't show up and we didn't get any notification. He finally called us on Thursday morning to say that he had our cars and that he didn't unload them the night before because of the rain. We totally understood, but it would have been nice to know that our cars had arrived. On the bright side, the driver actually showed up almost two days earlier than we had been told by the dispatcher. He was really nice and professional, which was a relief after all the communication issues we had been having.

My experience with Road Runner Auto Transport was absolutely terrible! The driver didn't even bother to call me before picking up my car, he just showed up at my house and called me from outside. To make matters worse, the day before the delivery, the driver hit an overhead gate and damaged the roof of my car. He didn't even bother to notify me or Road Runner about the accident. When he finally arrived at the destination, he didn't give me the 2-3 hour call as promised. Instead, he tried to drop off my car and run away, but my son caught him. The driver then tried to alter the pickup and delivery inspection report to indicate that the damage was there at the time of pickup. My son caught him doing this too. The driver then left without giving us any insurance information, paperwork, BOL, or delivery receipt. He even gave us a disconnected phone number for his company!

Luckily, my son was able to take a photo of the inspection report. However, the repair estimates exceeded the value of my car. In the end, I was able to reach a settlement with the Hauler's insurance company, and my car is being repaired. However, Road Runner never apologized or called me directly, and they never returned my calls. They are nearly impossible to contact once they have your money. When I asked them to refund the cost of transport, they refused, stating that the vehicle was delivered to its destination. This is like paying someone to clean your windows and in the process breaking your windows but still wanting to get paid because they were in fact cleaned.

I strongly advise against using Road Runner Auto Transport. They are unreliable, unprofessional, and they don't care about their customers. They only care about getting your money and delivering your car, no matter what condition it's in. If you want to avoid a nightmare like mine, find a different auto transport company.

I gotta say, I'm not too impressed with Road Runner Auto Transport. I've shipped a lot of cars in my day, and I've never had such a terrible experience with customer service. They claim to have 24/7 online vehicle tracking, but let me tell you, that's a load of baloney. I tried to get updates on my car's location, but the Transport Tracker never changed from "Carrier Assignment." When I asked about it, the customer service reps, Alexis and Alexandra, were super rude and argumentative. Not cool.

To make matters worse, the delivery was a total nightmare. It was supposed to arrive on Wednesday, but the transport company, Z & S, couldn't deliver to my house. They wanted me to drive 21 miles to Walmart, which was ridiculous. We finally agreed on a parking lot at a bowling alley, but then the driver couldn't even unload the car because of some motor issue. I was stuck there for three hours with no help from Road Runner or Z & S. Eventually, they took the car back to Philadelphia and promised to deliver it on Thursday or Friday. It finally showed up on Friday at midnight. What a mess.

I've worked in logistics and customer service for a long time, and I can tell you that this was a total ripoff. It cost twice as much as my previous shipments and the quality was less than 1%. If you're looking for a car transport company, I'd recommend American Car Transporters instead. They're cheaper and way better quality. Don't waste your time with Road Runner.

I had a really bad experience with Road Runner Auto Transport. I was trying to get my car shipped from Philadelphia to San Diego and they quoted me 7 to 9 days. At first, they were calling and emailing me all the time, but once they picked up my car and took the money out of my account, they stopped responding to me. I tried calling and emailing them to get an update on my car, but I never got a response. Every time I called and got a live representative, they would just forward me to voicemail or hang up on me. It was really frustrating because they kept telling me my car would arrive on different days, but it never did. I was starting to get really worried and stressed out because I needed my car for work.

After two weeks of waiting and threatening to report my car stolen, my car finally arrived. They didn't even call me in advance to let me know it was coming. I was really upset because they were so dishonest and unprofessional. They caused me a lot of stress and financial burden because I had to compensate for the lost time. I would not recommend this business to anyone because they clearly do not value their customers. They are secretive and withholding, and they do not provide good customer service.

This was the worst experience ever! We booked a pickup for a move from PA to GA over a month in advance and were quoted $800. As the day of requested pick up approached, we were concerned that we had not been contacted to confirm time of pick up or any other details. We called Road Runner, and they assured us that this was not unusual and that the carrier would be assigned a day or two before the pickup.

Finally, the day before the scheduled pick up date, we were contacted by Road Runner that a carrier was assigned - autoDrive Inc. - that was the only info. No contact number, no address, nothing else. They informed us that it was now $913 and asked if we wanted to proceed. We were confused as to how he now has a different fee than the quote and asked what options we had. We were told we had to confirm we still wanted the pick up, and we said yes, given we had no time to find an alternative.

They assured us the carrier would contact us 2 to 3 hours before pick up. At 1 pm on the day of pickup, we still had not heard anything from the carrier. We called Road Runner to see if they could provide any estimate of pick up time or any contact info for the carrier. They assured us that the carrier would contact us 2 to 3 hours before pick up, and pick up could be as late as 9 pm.

No carrier contacted us, and it was 9 pm on the day of scheduled pick up. We had no option but to now drive the vehicle and a moving truck as we leave at 5 am tomorrow morning on the relocation. Oh, and to top it off, Road Runner charged us the full $913 and closed at 5 pm without us responding.

It is without a doubt, the biggest scam or most incompetent organization ever. Do not use them!

I recently had an experience with Road Runner Auto Transport and I must say, it was not a pleasant one. At first, the company seemed very eager to book a carrier for me and collect their fee money. They assured me that I could cancel until a carrier was dispatched to me and that I would be notified when one was dispatched.

However, on the day of my anticipated pick up, I did not receive any call or email from the company. I decided to call them to find out what was going on and was informed that a carrier had been dispatched. But when I asked for the phone number of the carrier, Roadrunner refused to give it to me.

Eventually, I found out that the carrier was Blueridge Exotic Transport. The driver was very unprofessional and even bragged about not paying taxes on some of the delivery payment since it was in cash. He was also late in picking up my car, claiming that his truck had broken down.

Throughout the entire process, I tried to call Roadrunner to speak to someone about the terrible car carrier business they contracted out to. However, I was never able to get through to anyone. I was told that a manager would call me back, but that never happened. I left voice messages for Zack Zangle, but never received a call back.

To make matters worse, my delivery was delayed by 8 days past the agreed upon date. I asked to speak to a manager, but was told that I would have to wait until they were done with another call. That was 2 days ago and I still haven't heard back from anyone.

Overall, I would not recommend Road Runner Auto Transport to anyone. They are a dishonest and untrustworthy company that does not care about their customers. If you want to avoid a headache, I suggest you look elsewhere for your car transportation needs.

I gotta say, my experience with RoadRunner Auto Transport wasn't the best. I mean, I was quoted a price of $1,197 for pick up on the 18th, and was told it could be within 1-3 days. But then, I had to follow up with them four times just to get an ETA on the pick up. Each time, they told me they were trying to "find a carrier" and that the days were "just an estimate". I mean, come on, man! I booked for the 18th, and it's been a week already!

Finally, I called them up today and told them I've been getting jerked around. They told me they could mark me as urgent, but I already heard that before. Then, a few minutes later, they called me back and said they found a carrier. Great news, right? But then, they told me the price went up to $1,287 and they won't be able to pick up until Friday. What the heck, man?

I asked them why it's taking so long, and they said it's a "service driven industry". Okay, I get that, but when you drop the ball on your end and can't get my vehicle for two weeks after the estimated date, you want to charge me more for your service? That's just not right.

I've been selling cars for 12 years in three different markets, and I know that shipping a vehicle is going to cost around $800 to $1,100. I don't mind paying a bit more because you need to make money, but when you try to tell me that your "service driven industry" is going to charge me more than you quoted, after you dropped the ball, I'm going to go elsewhere.

So, I told them to cancel the request. I called up a dealership I used to work for, and they're going to ship my car for $1,006. Thanks, but no thanks, RoadRunner.