Hi, This is the worst customer service I have experienced!!! I placed my order online on Nov 28, order no is [protected]. I received an email on Dec 5 saying the item has arrived, but I did not see anything. Therefore I called Target the second day. The agent said they need to wait for at least 48hrs to resend the shipping to me. so I wait and wait till today. Of course I did not receive the item.
Then I talked to the first agent online, she told me she can't replace the order for me. She suggested to refund the payment then have me to re-order both items online. However, I was not able to re-order that online as one of the items required to ship it with more than $25. Then the chat got disconnected.
After that, I talked to another agent (Prince) online which required me to explained everything from the beginning again, then she told me she can't replace the order for me and have me to call [protected].
I followed her introduction, and called. The agent name Sue?? a male gave me terrible attitude. He said he can't help at first. I told him the online agent forwarded this contact to me and said you can help. He then took a look of the case, and tried to replace the order for me as the online system did not allow me to place the order with less than 25 dollars. The order no# [protected].
I asked if there is anyway I can get the shipment earlier, he said no. I can only receive the order on Dec 12. I said it's fine then i passed my credit card information to him.
Nevertheless, I received an email immediately saying the arrival date would be Dec 14!!! Of course I asked him, he did not explain, but blame at me with a horrible attitude. I told him I will be out of town on Dec 13, so I would need that before Dec 13. He did not try to help for a faster shipping method, but continued to blamed on me. I was so mad at this type of customer service. Then I hanged up. After 2 mins, he cancelled the order for me without my authorization.!!!
Just a small order, it wasted me so much time, and eventually I have received nothing. Please have your manager to contact me @ [protected]@yahoo.com.hk/ [protected]
Case # [protected]