Takealot review: the driver collected the incorrect package from my home and has still not brought it back to me

ere is my item that you pick up from my house.

Waybill Search

You searched for 'MRRN-ZMZK4-K9X6'Advanced Search +

Added MrdX O/N Waybill MRD Order Source Hub Dest Hub Scheduled Date Status Parcel Statuses

2023/04/12 23:59 MDX115749981 MRRN-ZMZK4-K9X6 EXP105554826 jhb warehouse Southern Suburbs Before 17:00 Rejected In Progress[SOU]

2023/07/12 23:56 MDX115749981 MRRN-ZMZK4-K9X6 EXP105884671 jhb warehouse Southern Suburbs Before 17:00 In Progress In Progress[SOU]

Showing 1 to 2 of 2 entries

Copyright © Mr Delivery Express [protected] E&OE -

Waybill Schedule

close

3rd Party Recipient

Return

CUSTOMER PROMISE

DELIVERY EXPECTED ON:

Tuesday 5th December

NO DELIVERY WINDOW

08 Dec 11:50 POR doc uploaded

08 Dec 11:50 EXP105884671 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

08 Dec 11:40 Lastmile Parcel Service Waybill Collected with Driver : Wedson Gondwe via Palm from : Customer Maline Naidoo GPS(-26.2950118,28.0507317)

08 Dec 06:41 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver out

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver: Wedson Gondwe

08 Dec 01:56 Trip Service EXP105884671 Ready for book out

07 Dec 11:17 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] has been rescheduled for collection before 5:00PM on Fri 8 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

07 Dec 11:17 Courier Scheduling Updated scheduled date: [protected]:00

07 Dec 11:17 louis labuschagne Waybill Scheduled : Fri, 8 Dec before 17:00:41

07 Dec 11:17 louis labuschagne Error Ignored - Schedule time is after the expected date

07 Dec 11:17 louis labuschagne Collection of correct item

07 Dec 11:16 louis labuschagne Delivery EXP105554826 rejectedManual Reject

07 Dec 11:16 louis labuschagne At MrDX Dispatch to Rejected [07/12 11:16]

06 Dec 15:33 POD Uploaded [06/12 15:33]

06 Dec 15:32 {"updateType":"ReturnsPOD","branch":"000","user":"rampya.[protected]@takealot.net","userId":11918,"timestamp":[protected],"waybill":[protected],"sourceHub":"SOU","destinationHub":"jhb","manifestId":605091,"manifestCode":"WTM00605091","podFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/[protected].png","podPhotoFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/photo115749981.jpg"} [06/12 15:32]

05 Dec 12:34 Tatonga Tafirenyika Transfer from Southern Suburbs (hub code SOU) to N/A (hub code jhb) started. Manifest reference: WTM00605091.

05 Dec 12:32 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] was collected on 5 Dec at 8:09 from Maline Naidoo and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps.

05 Dec 12:31 Early or Late Reason: EXP105554826, Customer Maline Naidoo

05 Dec 12:31 Order Tracking Skipped Due To Active EXP [05/12 12:31]

05 Dec 12:31 EXP105554826 Driver back

05 Dec 12:31 EXP105554826 Driver Delivered - (Customer) Maline Naidoo

05 Dec 12:31 Tatonga Tafirenyika Book in: MDX115749981 acknowledged on branch app from driver Ganizani Kachala

05 Dec 10:19 POR doc uploaded

05 Dec 10:19 EXP105554826 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

05 Dec 10:09 Lastmile Parcel Service Waybill Collected with Driver : Ganizani Kachala via Palm from : Customer Maline Naidoo GPS(-26.[protected],28.[protected])

05 Dec 06:42 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 06:35 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM on Tue 5 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver out

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver: Ganizani Kachala

05 Dec 01:59 Trip Service EXP105554826 Ready for book out

04 Dec 22:10 Courier Scheduling Calculated schedule date using rule: Default Standard

04 Dec 22:10 Courier Scheduling Automatic Scheduled For : Tue, 5 Dec before 17:00

04 Dec 22:10 Order Injection Service Inferior quality and material

04 Dec 22:10 Order Injection Service Return Header Injected

04 Dec 22:10 Parcel Injection Service Parcel #1 Injected (Barcode: R3462891)

04 Dec 22:10 Shipping Manifest Service Waybill marked as finalized

04 Dec 22:10 Order Injection Service Shipping Option Id injected: [protected]

04 Dec 22:10 Order Injection Service Sort Area : H4 - Mulbarton

04 Dec 22:10 Shipping Manifest Service Shipping notification received: Status = Incomplete (1 Parcel)

Hub Parcel Info

Waybill View Contents

Customer Name T2

Tel Numbers

Recipient

Recipient Number

--

Michelle Govender

Dec 8, 2023, 13:15 GMT+2

Where is my item

Waybill Search

You searched for 'MRRN-ZMZK4-K9X6'Advanced Search +

Added MrdX O/N Waybill MRD Order Source Hub Dest Hub Scheduled Date Status Parcel Statuses

2023/04/12 23:59 MDX115749981 MRRN-ZMZK4-K9X6 EXP105554826 jhb warehouse Southern Suburbs Before 17:00 Rejected In Progress[SOU]

2023/07/12 23:56 MDX115749981 MRRN-ZMZK4-K9X6 EXP105884671 jhb warehouse Southern Suburbs Before 17:00 In Progress In Progress[SOU]

Showing 1 to 2 of 2 entries

Copyright © Mr Delivery Express [protected] E&OE -

Waybill Schedule

close

3rd Party Recipient

Return

CUSTOMER PROMISE

DELIVERY EXPECTED ON:

Tuesday 5th December

NO DELIVERY WINDOW

08 Dec 11:50 POR doc uploaded

08 Dec 11:50 EXP105884671 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

08 Dec 11:40 Lastmile Parcel Service Waybill Collected with Driver : Wedson Gondwe via Palm from : Customer Maline Naidoo GPS(-26.2950118,28.0507317)

08 Dec 06:41 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver out

08 Dec 05:14 Tatonga Tafirenyika EXP105884671 Driver: Wedson Gondwe

08 Dec 01:56 Trip Service EXP105884671 Ready for book out

07 Dec 11:17 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] has been rescheduled for collection before 5:00PM on Fri 8 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

07 Dec 11:17 Courier Scheduling Updated scheduled date: [protected]:00

07 Dec 11:17 louis labuschagne Waybill Scheduled : Fri, 8 Dec before 17:00:41

07 Dec 11:17 louis labuschagne Error Ignored - Schedule time is after the expected date

07 Dec 11:17 louis labuschagne Collection of correct item

07 Dec 11:16 louis labuschagne Delivery EXP105554826 rejectedManual Reject

07 Dec 11:16 louis labuschagne At MrDX Dispatch to Rejected [07/12 11:16]

06 Dec 15:33 POD Uploaded [06/12 15:33]

06 Dec 15:32 {"updateType":"ReturnsPOD","branch":"000","user":"rampya.[protected]@takealot.net","userId":11918,"timestamp":[protected],"waybill":[protected],"sourceHub":"SOU","destinationHub":"jhb","manifestId":605091,"manifestCode":"WTM00605091","podFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/[protected].png","podPhotoFile":"mrd-delivery-documents-prod;warehouse\/2023-12-06\/photo115749981.jpg"} [06/12 15:32]

05 Dec 12:34 Tatonga Tafirenyika Transfer from Southern Suburbs (hub code SOU) to N/A (hub code jhb) started. Manifest reference: WTM00605091.

05 Dec 12:32 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] was collected on 5 Dec at 8:09 from Maline Naidoo and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps.

05 Dec 12:31 Early or Late Reason: EXP105554826, Customer Maline Naidoo

05 Dec 12:31 Order Tracking Skipped Due To Active EXP [05/12 12:31]

05 Dec 12:31 EXP105554826 Driver back

05 Dec 12:31 EXP105554826 Driver Delivered - (Customer) Maline Naidoo

05 Dec 12:31 Tatonga Tafirenyika Book in: MDX115749981 acknowledged on branch app from driver Ganizani Kachala

05 Dec 10:19 POR doc uploaded

05 Dec 10:19 EXP105554826 - POD uploaded. Status NOT changed from In Progress to POD Scanned. Callback not complete.

05 Dec 10:09 Lastmile Parcel Service Waybill Collected with Driver : Ganizani Kachala via Palm from : Customer Maline Naidoo GPS(-26.[protected],28.[protected])

05 Dec 06:42 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM today. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 06:35 Communications Service SMS sent to [protected]: Hi Maline, your Takealot return MRRN-ZMZK4-K9X6 for order #[protected] will be collected before 5:00PM on Tue 5 Dec. Track or Reschedule https://take.al/r/H8qbBdx59e

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver out

05 Dec 04:58 Tatonga Tafirenyika EXP105554826 Driver: Ganizani Kachala

05 Dec 01:59 Trip Service EXP105554826 Ready for book out

04 Dec 22:10 Courier Scheduling Calculated schedule date using rule: Default Standard

04 Dec 22:10 Courier Scheduling Automatic Scheduled For : Tue, 5 Dec before 17:00

04 Dec 22:10 Order Injection Service Inferior quality and material

04 Dec 22:10 Order Injection Service Return Header Injected

04 Dec 22:10 Parcel Injection Service Parcel #1 Injected (Barcode: R3462891)

04 Dec 22:10 Shipping Manifest Service Waybill marked as finalized

04 Dec 22:10 Order Injection Service Shipping Option Id injected: [protected]

04 Dec 22:10 Order Injection Service Sort Area : H4 - Mulbarton

04 Dec 22:10 Shipping Manifest Service Shipping notification received: Status = Incomplete (1 Parcel)

Hub Parcel Info

Waybill View Contents

Customer Name T2

Tel Numbers

Recipient

Recipient Number

Shipping Address

--

Michelle Govender

Dec 8, 2023, 11:44 GMT+2

Hi

Please Urgently escalate the diver did not bring back the Incorrect item collected on Wednesday from my home

Michelle Govender

Dec 8, 2023, 11:41 GMT+2

Hi Celeste

The driver did not bring back the incorrect item they picked up.

Please Urgently escalate this with Management

Attachment(s)

IMG-[protected]-WA0026.jpg

Michelle Govender

Dec 8, 2023, 10:27 GMT+2

good day Celeste T

hope you are well,

please confirm delivery and collection today?

Best Regards

Michelle Govender

e: michelle.[protected]@gmail.com

Celeste.T (takealot.com)

Dec 7, 2023, 15:59 GMT+2

Hi Michelle

I trust you are well.

Kindly note that we have arranged delivery for tomorrow and then we will collect the correct item.

Regards,

Celeste.T

Michelle Govender

Dec 7, 2023, 12:34 GMT+2

Good day

Please advise if the box will be delivered to my home and the correct return item collected?

Celeste.T (takealot.com)

Dec 7, 2023, 12:30 GMT+2

Hi Michelle

I trust you are well.

Kindly note that collection has been scheduled for tomorrow 08th December 2023.

Regards,

Celeste.T

Celeste.T (takealot.com)

Dec 7, 2023, 09:02 GMT+2

Hi Michelle

I trust you are well.

As per our telephone discussion, you have advised that you still waiting on the incorrect box that the driver picked up with MRRN-ZMZK4-K9X6 .

Please allow me to escalate this matter to the relevant department.

I will revert back to you once I receive feedback.

Regards,

Celeste.T