Takealot review: Laptop

Subject: Formal Complaint – Immediate Action Required for Non-Delivery and Unacceptable Service
To: Takealot Customer Service & Senior Management-ORDER NO. [protected]
Dear Sir/Madam,
I am writing to express my severe dissatisfaction with the shockingly poor level of service I have received following my order placed on 01 December 2025. As of 11 December 2025, not a single item has been delivered, despite full payment being made and a confirmed delivery date of 12 December 2025.
To make matters worse, I received an email today informing me that my laptop—purchased specifically during your Black Friday promotion—has been cancelled due to the supplier allegedly having no stock. This last-minute cancellation is unacceptable, unprofessional, and an outright breach of the service standards your customers are entitled to expect. I relied on this laptop urgently due to issues with my current device, and your failure to fulfil a fully paid order has caused significant inconvenience.
I contacted your call centre and spoke with Marvin Maantz, who advised that another supplier DOES have stock of the exact same model. He assured me that he would escalate this matter and that his manager, Aiden Kamp, would contact me urgently. Despite this assurance, I have received absolutely no communication from Mr. Kamp or any senior representative. This lack of accountability and follow-through is unacceptable for a company of your size.
While I appreciate that this may be a peak period, an 11-day delay combined with failed communication, a sudden cancellation, and the absence of managerial response is far beyond any reasonable expectation and reflects systemic failure on your part.
I am now demanding immediate action on the following:
1. Urgent delivery of all outstanding items with no further delays.
2. Immediate reinstatement and fulfilment of the laptop order with the same model and specifications at the original Black Friday price—I will not accept any alternative costing or price increase.
3. Confirmation from a senior manager, not a call centre agent, outlining the exact steps being taken to resolve this failure.
Please be aware that if this matter is not resolved within 24 hours, I will have no hesitation in lodging a formal complaint with the Consumer Council of South Africa, as well as pursuing any further consumer rights remedies available to me. I expect this issue to be prioritised without any further excuses or delays.
I require written confirmation of your intended actions immediately