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OurShopee Customer Service Phone, Email, Contacts

OurShopee
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www.ourshopee.com

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1.2 27 Reviews

OurShopee Complaints Summary

1 Resolved
26 Unresolved
Our verdict: If considering services from OurShopee with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OurShopee reviews & complaints 27

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Newest OurShopee reviews & complaints

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S
3:23 am EDT

OurShopee Items not delivered

I placed an order on 3rd Sep. I am still waiting for 2 items to be delivered. They do not answer emails. Their WhatsApp does not respond, their phone just goes to voicemail. Rubbish service. The goods are also not as shown. My grinder was a completely different brand and it was used before. The vibro belt came with no box, no packaging - just like that in the delivery bag. The other 2 items I am still waiting for and a different size phone screen protector was delivered! They don't care and it is really not worth buying from this company. They should be reported to the ministry and closed down!

Desired outcome: To refund me for items not received

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2:02 am EDT
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OurShopee Incorrect order

Poor customer service ... I have made a complaint against one item purchased on 22 Jul 2022 (Order number -1093806P723A) the photo on the website is not even close to the real item. I have been following up to get my refund since July. More than 10 emails, calls, what’s app messages they are not responding at all

The original price of the item (worng item) which we have received AED 65/- only but they charge to us AED 145/-

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J
3:46 am EDT
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OurShopee Poor Costumer Service!

Annoying! Calling them 20 times /10 emails with no answer! I placed an order August 8th, but until now I did not receive my item. Very unprofessional customer service! My bad I would have read the reviews before purchasing with them. You [censored]! you should not charged me if your not sure with the service you offered. I am very upset trying calling and emailing them!

Management have to look on this matter!

Where the hell is my order!

[censored]! 24/7 Customer Service!

Ourshopee support team is hard working 24/7 for our customers. We give high priority to troubleshoot and sort out all the complaints and issues of our customers. We will provide entire support till your face smiles.

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Is OurShopee legit?

Our verdict: Complaints Board's thorough examination reveals OurShopee as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, OurShopee stands out for its commitment to quality and security. Clients considering OurShopee should delve into its customer service record to gauge compatibility with their expectations.

OurShopee earns 91% level of Trustworthiness

Perfect Trust Endorsement: OurShopee achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for OurShopee. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

OurShopee has registered the domain name for ourshopee.com for more than one year, which may indicate stability and longevity.

Ourshopee.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows OurShopee website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Ourshopee.com you are considering visiting, which is associated with OurShopee, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

OurShopee website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While OurShopee has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 27 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to OurShopee. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
11:42 am EDT

OurShopee Unauthorised credit card charges

Please, may I request for the refund about the purchase I made last june 30, 2022, time: 11:03:15 am the amount was credited in my debit, due to online transaction error after the checkout payment. With an order reference no. 1072624p538i (nikai 190l double door defrost refrigerator silver). I attached picture for the reference.

Thank you.

Desired outcome: Please refund, I'd appreciate a response.Thank you.

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L
3:52 am EDT

OurShopee Poor customer service

I have placed an order on 25th May 2022 and my order which is a G-Shock watch was supposed to be delivered on 30th May 2022 but then on 27th May 2022, they told me that the item that I have ordered was out of stock so then they offered me a different kind of watch but I told them no, I want the exact watch that I ordered. I did tell them that I can wait till 15th June but it should be the exact item. They then told me okay, and they will update me. I have waited for 6 days and no one has given me an update and take note, in between those days, I have sending them a message asking for an update and they were just ignoring my messages. Yes I did say I can wait till 15th of June but I did not say I would not want an update as I wanted to be sure that the watch that I have ordered would be available again. 2nd of June, they finally replied back to me saying they will check and update me, that's it. Then again, I asked for an update and again, they offered me a different watch. And again, I told them no, I want the exact watch as I ordered. Again, they said they will check if the item is available and if not, they would cancel it and process the refund. After 2 days, still did not get any update so I just told them that okay just change my order. Last message I got from them was "we will update you on monday mam". It's friday and no one has given me an update yet. They are literally ignoring my messages though I could see them online. I have tried calling them also for countless times and they never answered, not even one of my calls. Please help me solve this issue as I know I am not the only one experiencing this kind of service from them. You can check it on their app store or play store review.

Desired outcome: I'd appreciate a response and a process of my refund.

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R
8:19 am EDT

OurShopee TV replacement

This company is very dissapointing. No one answer on there email and hotline. THe Tv i purchase form them is deffective after one month and it still under warranty. I want them to replace it.

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K
4:24 am EDT

OurShopee Mobile display not working

Hi good morning sir,

My order ino R1429

Reference no #649229T265O

I am before many time call to customer service but no response.already 2 time i will send complete no any body response.my mobile display is not working also have warranty 4 month please solve my issue

Thank you so much

Desired outcome: I want to repair my mobile

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N
6:57 am EDT

OurShopee Order not received

I placed an order on March 4 th delivery date was on March 9th, I tried contacting but failed then on March 11 th I got a what’s app message saying that the product is out off stock will be delivered with in a week. After that there is no response from any one. The customer care line doesn’t even work. Tried sending mail, messenger, they respond to the first one and it’s that all is. It’s been a month I have placed the order.

The most worst service ever. If you don’t have an item kindly don’t list it in the first place

I don’t think I will even receive the refund.

Never going to use your services ever again

Desired outcome: Get the product delivered or cancel the order and give me a full refund as soon as possible. Have waited for a month already.

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Roanne Cundangan
, US
Apr 28, 2022 5:55 am EDT

how we can report this company

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N
11:29 pm EDT
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OurShopee No response

Already make order on 17th March 2022

Some items on urgent basis. They took half amount and rest amount as for 3 months.

After the payment there s no mail no call even not replying for the whatsap messages.

I’m already try to contact with several mails and calls more than 30 minutes am in hold no one answered.

Now I need to cancel my order but how I can ?

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T
8:23 am EDT
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OurShopee Late delivery!

I ordered 28th of February and until now i didnt received the order!no one answering in their contact number,mail as well! In 4 days they will deduct the second payment,but i didnt even have the items!

Desired outcome: Please refund my money

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J
4:15 am EST
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OurShopee 13 days i didn't my products from ourshopee dubai

29/01 my order placed in ourshopee. Today 13/02 still I didn't get my order, 3 days before I request ourshopee whatsup no in Dubai pleace cancel my order and refund my cash but they didn't give reply.

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4:37 am EST
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OurShopee S20plus

Everybody please avoid purchase from this cheating website, because I purchased one s20plus last month January 6. the delivery date after 5 days, they called me after two days then said, they don't have that item but they can provide from other sellers not only that I need to pay extra amount. Then I said, no impossible and Item was cancelled. The cancelled date 14th January. They said giving the money back within one week, after one week I called again they said, need more then one week. I said ok, Again and again Called them, they said 4 days. Today I called them (1-2-2022) now they are saying 15 days. It is so cheating, don't purchase anything from here, now I'm going for compliant against them because they stole 2709 DHS

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Roanne Cundangan
, US
Apr 28, 2022 5:54 am EDT

is there any contact number for our shopee? how i can contact them?

ComplaintsBoard
M
11:11 am EST

OurShopee refund not received

Last Month November 7, 2021, I ordered Cellphone, and I canceled the order. I am trying to call and Email them. they always give false assurance and excuses.
1. They said wait for 21 days to be refunded
2. Wait after holidays to be refunded
3. Wait 2-3 days to be refunded.
4. They give date and time to be refunded December 14, 2021 at 8:00 PM
5. They give again date to be refunded December 19, 2021
6. The manager Mr. Siju give again date to be refunded December 20, 2021.
they give the mobile number of their manager name Siju - +[protected], and Their Accountant name Abdul - +[protected].
I am disappointed with your staff and your services.

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E
eldhose kuriakose
Shabiya11, AE
Feb 01, 2022 4:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

I faced same issue, cheating and complaint forward

ComplaintsBoard
A
4:19 am EST

OurShopee Laptop

I purchase a laptop month of August 2021 and I have returned the laptop to be fixed due to not turning on anymore.
My daughter used it for almost 3 mos only.

Laptop has been pickup from our place on 24th November 2021.

I am following up for this tru whatsapp, app and call but no respond.

This is ridiculous, why is it so hard from you guys to respond?! Hope you know how our feelings to not get any update! You keep us waiting for nothing?!

Invoice: R2275

Desired outcome: To fix the laptop and return to me.

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H
4:34 am EST

OurShopee Service

Am Hillary, cell phone [protected] I ordered an item on Nov 1st which was to delivered on 6 of the same month they failed later on I cancelled the order which one of your customer service desk Sowmya called me on 10 Nov to inform that the order was cancelled and refund - hillary- [protected] - R8970 - 2119/-aed, till today I haven't received my money, neither no assistance from the team, i have written more than 10 mails, sereval calls no response neither feedback they keep assuming me.

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C
4:34 pm EDT

OurShopee About shameless staffs and refund

Such shameless staffs you hire Mr... I don't know you are giving salary or you are teaching them, how to lie with customer your staffs everytime lie. If you don't take any action one day your company will be disaster, your employee are not taking seriously of customer complaints. I was complain before 1 month ago but you know your staffs makes lots of excuse even they are not caring about company policy
You can call me [protected] other wise I will file case against our shoppee because it's over I have lot of evidence
And I file case 20k qr as a compensation

Desired outcome: Very important

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4:34 am EDT
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OurShopee About my order

I order from OurShopee but still i didn't receive my order no.726945Z330E please can you check..i do many mail but i didn't get any reply what is this i make an call also but it's busy from 3 days it's not good..i need my order today i have been waiting for my order before 7 days still i didn't get any information about my order it's is coming or no ?

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A
10:00 am EDT

OurShopee Fake product availability

* one of the worst shopping experiences I havr ever had in my whole life *

What a silly surprise you just made for me! I made an order on 5th of sep and I paid already and the order was confirmed as all the three items is available in stock and the delivery date should have been tomorrow! Out of no where I received a call from ur agent to tell me that two out of three items I bought ain't available! How are you keeping the customer wait for his order till only few hours before the delivery then you tell me that I won't get my items?! Where have you been the last week since I made my order! It's my anniversary and I arranged the surprise which you just messed it up and I dont how the hell I can fix this stupid situation tou put me in with your worst service! I need someone to explain to me why would u do this after 5 long days I wait my order!

I need someone from your management to get me put of this trouble of my special occasion which your bad service destroyed alreadyyyyyyyyy!

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11:02 pm EDT

OurShopee Black and decker blender

I order blender black and decker but it's not working can u please change the item as soon as possible. Thank you. You can come and collect on Saturday Sunday

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4:27 pm EST
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OurShopee Casio watch hdc 700 3a3

I want to return this watch order no omo2203 I am not stisfid casio watch not a good band and no any orignal card wothout a box not good watch look ilke a fake strip

Desired outcome: Souq rashid near nesto yper mrket mabela

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OurShopee contacts

Phone number

+971 4258 2959

Website

www.ourshopee.com

Most discussed OurShopee complaints

Never again!
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