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Feelunique
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www.feelunique.com

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1.0 11 Reviews

Feelunique Complaints Summary

0 Resolved
11 Unresolved
Our verdict: Engaging with Feelunique at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Feelunique reviews & complaints 11

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Newest Feelunique reviews & complaints

ComplaintsBoard
U
8:35 am EST

Feelunique Late delivery

Placed order on 5/12/2021 for next day delivery hoping to get for 7/12/2001 as we was travelling on 8/12/21 to abroad for wedding but not received this order as yet all it says on website is order has been dispatched but no other information. I have mailed feel unique andbut no reply and there is no option to cancel delivery, we won't be here to accept delivery and did pay extra so it arrives on time
This is very upsetting for me as this was for a wedding. Have heard alot of good things about feel unique service but I am not pleased.
Please look into this matter as soon as possible
Thank you.

Desired outcome: Refund and apology

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4:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Feelunique Don't bank with santander banks

Santander.lloyds nationwide tsb.Bank of Scotland.tsb are inder investigation by action fraud and the police for steeling thousands of pounds off there customers

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7:08 am EST

Feelunique Wrong order given

COMPLAINT.
I ordered from Feel Unique for the first and only time 23/11/2021
This was to be a birthday present for someone who is very unwell.
I received a notice from your delivery service saying my order was damaged.
However it arrived dumped on my doorstep 27/11.2021 and did not appear to be damaged.
So far so good, until opening the box, to find the wrong item present.
My order is FN57079705A
1 NEOM Real Luxury Body Oil 100ml £29.75
1 NEOM Perfect Night's Sleep Wonder Balm 12g £ 12.75
I paid £42.50
I did not receive the second item i.e NEOM Wonder Balm
instead, there was what looked to be a free sample sized product
ELEMIS Thousand Flower Mask 15ml.
It was not what I ordered, plus I am not prepared to pay £12.75 for a sample sized product - what a rip off!
Have tried your live chat this morning but got cut off, on other parts of the site, got no further because of not being able to provide a photograph of the wrong product for you! I do not have a smart phone and this has been technically difficult for me but the photos are now included of the products and my invoice.
Either refund my money or send out what I paid for. No one is responding to my messages - please respond.
My friend's birthday present is spoiled now and I have also spent over an hour this morning trying to go through the correct procedure to get a response with no luck.
Please forward a phone number so that I can speak to a human being because I am also concerned to find that you are a subscription company and I want to make sure you are not taking money out of my account each month through me unwittingly having ticked a box by mistake.
Please respond.
e.[protected]@hotmail.com

Desired outcome: REFUND OR CORRECT GOODS SENT AND THEN ACCOUNT CLOSED.

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Is Feelunique legit?

Our verdict: Complaints Board's thorough examination reveals Feelunique as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Feelunique stands out for its commitment to quality and security. Clients considering Feelunique should delve into its customer service record to gauge compatibility with their expectations.

Feelunique earns 91% level of Trustworthiness

Perfect Trust Endorsement: Feelunique achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Feelunique. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Feelunique has claimed the domain name for feelunique.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Feelunique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Feelunique website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up Feelunique and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Feelunique has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Feelunique protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Feelunique. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
T
12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Feelunique Customer care response and refusal to offer me the free beauty box

Very unhappy
I spend a fortune at feel unique and save very hard to buy my purchases as I do not earn that much
I recently bought the advent calendar and a large bottle of loccitane Almond Oil.
I didn't realise I was entitled to a free beauty box at the time A few days later I found out this information and feel unique are refusing point blank to help !
You could easily send me the free beauty box on this one occasion but you just refuse to!
I would like to contact the CEO of Feel Unique and let them know how I have been treated !
Tanya Blakelock

Desired outcome: I want the free beauty box other customers receive

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C
7:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Feelunique 3 products were spilled out. FN55115234 2786365

I have sent various emails as my delivery was damaged.

Pro bond the lid were not on all 3 items had leaked onto the channel items.

I am going round in circles - I have sent pictures and emailed 4 times.
All I get are the same questions.

Please advise a way forward.

Many thanks,

Amanda

Desired outcome: refund

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J
5:42 pm EDT

Feelunique mail order cosmetics

They have a US site and free shipping that they provide a delivery date for. They do not clearly inform customers that they are a UK company and that items will not be properly customs cleared and tracked.
Only after purchase a few days later, you're hit with the news that it is not arriving on the stated date, is coming from outside the US and isn't tracked and will take a month to arrive. The company refused a refund. Knowing full well from my communications with them that I would have left for my vacation by the time their package arrived (if at all) they said my only option was to return the items, something I clearly could not do and should not be my responsibility to take care or when they are the ones that failed to meet their delivery claim by several weeks, maybe even months. Their customer service was obnoxious.

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KutloD
, US
Nov 05, 2022 9:24 am EDT

They still charge for delivery too I made a purchase on Sephora.co.uk they replied me with Feel unique website.I became suspicious and tried contacting them all the numbers aren't working this is a total scam I Reported this to :https://reporting.actionfraud.police.uk/fulfillment.

ComplaintsBoard
F
8:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Feelunique website problems

I have complaint before about your website adding to cart things you won't want and then having delete all. I love your products but try not to use your website because it's so bad, takes forever to sort. Certain items are on your website and very reasonable and staff are very helpful and pleasant. It's your website.

PLEASE DO UPDATE YOUR WEBSITE ITS A DRAG TO USE.

FRANCES GREENHOW.
UNHAPPY USER.

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J
4:04 am EST

Feelunique expiry date

I will never buy anything from this horrible company again, www.feelunique.com is the worst site ever! I bought many items from them (makeup) and when I received my order everything seemed fine. Next morning I decided to try my new foundation and when I applied it on my face it felt strange. It was very sticky and smelled funny. When I checked the expiry date I was shocked because it was over! I checked other products and the same problem was with everything else. How is that even possible? I contacted their customer service and they called me a liar and said that was impossible.
I told them that I can send photos but they refused and told that they don't need anything.
That was the end of the story. They refused to do anything to help. What a terrible company, better stay away from it!

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Ghost8817
,
Nov 28, 2021 7:24 am EST

I am only at the beginning of my unfortunate journey with this company, with a first order, which has already spoiled my friend's birthday, but already it has been littered with things that have gone wrong and on top of that, there is no one at the end of a phone line to talk to - hence they seem to get away with what ever they like according to the reviews.
I believe your products were substandard.

ComplaintsBoard
R
10:06 am EDT

Feelunique seller didn't provide details about the shipping

My sister and I bought shampoo and conditioner from the website www.feelunique.com. Their prices were rather high and it was strange that the seller made a mistake. The seller has sent us two shampoos, but he excused and told that he would ship the conditioner today. 4 days passed and the seller stopped to reply. We need more information about the order and if it was sent. Help us to get this information.

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Care At Feelunique
, US
Aug 11, 2015 6:18 am EDT

Thank you for your feedback. We value your custom and would like to resolve your complaint as quickly as possible. Please can you email care@feelunique.com, call us or request a call-back through the Contact Us section where we will be more than happy to assist you further.

ComplaintsBoard
L
3:04 pm EDT

Feelunique no information about the delivery and order

My sister bought beauty products from the company www.feelunique.com, when they had sales. She placed the order and provided card information. But 3 weeks have passed and since this moment no news and no information about the delivery. She still has no idea if the order has been sent or not. It was so unprofessional and stupid, because she emailed them, but they avoided her emails. Unreliable guys!

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7:18 am EST

Feelunique should we call the police?

My wife ordered from FeelUnique.com. The order should have been delivered two weeks ago. She asked my help in this case. I don’t know what I can do. There is no possibility to get in touch with them. Maybe we should call the police?

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Suzy23
Derbyshire, GB
Jun 26, 2023 3:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I returned a product they kept the product and my money RIP OFF COMPANY. So if anyone is thinking of placing an order this company is 0 stars

A
A
AnthonyOR
Orlando, US
Dec 03, 2012 2:53 am EST

I've ordered from feelunique.com before and delivery took just over two weeks to Orlando. I did contact them and they were really helpful - the police can't do anything, so don't call them! If orders go missing then FU will refund you or send a replacement order. They did say that delivery can take around 3 weeks to the states.

Their contact details are here: http://www.feelunique.com/content/contact, or you can e-mail them directly: care@feelunique.com

Frequently asked questions (FAQ) about Feelunique

Expand Collapse all
Is Feelunique a legitimate online retailer for beauty products?

Yes, Feelunique is a legitimate and well-established online retailer specializing in beauty and cosmetic products.

Can I trust Feelunique with my personal and financial information?

Feelunique uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the products sold on Feelunique authentic and high-quality?

Feelunique works directly with brands and authorized distributors to ensure the authenticity and quality of the products listed on their platform.

Is the Feelunique website secure for online shopping?

The Feelunique website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is Feelunique's customer service?

Feelunique offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the prices at Feelunique competitive compared to other beauty retailers?

Prices at Feelunique may vary, but they generally aim to be competitive within the beauty market. It's always wise to compare prices from multiple retailers.

Does Feelunique offer a return policy for their products?

Feelunique offers a return policy for eligible items. Be sure to review the terms and conditions for more information.

Are there any known scams associated with Feelunique?

Feelunique is a reputable online retailer, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has Feelunique been in business?

Feelunique was founded in 2005 and has since grown into a prominent online beauty retailer.

Can I trust the reviews I find online about Feelunique?

When researching Feelunique, read multiple reviews from different sources to get a well-rounded understanding of the company.

Does Feelunique offer any loyalty programs or discounts?

Feelunique may offer occasional promotions, discounts, or loyalty programs. Check their website or sign up for their newsletter for the latest information.

How does Feelunique handle shipping and returns for online orders?

Feelunique offers shipping options and a return policy for online orders. Be sure to review their terms and conditions for more information.

Is the Feelunique mobile app safe to use?

The Feelunique mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with purchasing from Feelunique?

Feelunique aims to provide transparent pricing, but always review the final price, taxes, and shipping fees before completing a purchase.

Does Feelunique sell only beauty products, or do they also offer other categories?

Feelunique primarily focuses on beauty products, including makeup, skincare, haircare, and fragrance, but they may also offer related accessories and tools.

How can I verify the authenticity of products purchased from Feelunique?

Authentic products purchased from Feelunique should include original packaging and documentation provided by the brand.

Does Feelunique offer price-matching guarantees?

Feelunique may offer price-matching guarantees or promotions. Check their website or contact customer service for more information.

Can I find exclusive products or limited edition items on Feelunique?

Feelunique occasionally offers exclusive products or limited edition items from various beauty brands. Keep an eye on their website for special promotions or new releases.

How does Feelunique ensure the ethical sourcing of ingredients used in their products?

Feelunique encourages brands to use sustainable and ethically sourced ingredients, but it's important to research individual products and brands for more information.

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Feelunique contacts

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www.feelunique.com

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