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Taco Cabana

Taco Cabana review: very rude customer service! 18

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Author of the review
12:00 am EDT
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I went to a taco cabana on the 7th of this month august and i had the worst customer service ever. The guy at the drive thru was really rude i have a witness not sure why he was so rude but in my order i asked for chips and queso he argued with me telling me that i didn't which i know i did because thats all my co worker wanted to eat well after a while i just said alright how much would it be to get some chips? He said we don't take orders at the window? Then i asked if i could speak with his manager. The manager didn't even bother to go to the window he just said we can't take orders from the window all i wanted was to get some chips that in ordered in the first place the guy in the drive thru told me that I'm wasting his time which there were no other cars behind me and you don't tell that to CUSTOMERS which give you Business. So i went inside to speak with the manager which i have no idea WHY he is manager since he didn't want to hear me or be accommodating at all they were both rude the manager wouldn't look me in the eyes and i have had it so i contacted the corporate office they submitted a complaint but they never responded back to me so i guess rude and unprofessional ism runs in the company all the way up the chain!

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Renae72
US
Oct 22, 2018 9:23 am EDT

Went to taco cabana at 202 s loop 336w conroe at 7:15am ordered are food kept having excuses first chicken wasnt ready then the beef wasnt 8am still have no food ! They had a attitude like it was are fault! Manger kept saying beef was cooked 1hr ago but didnt help us out any! Gave are money back on receipt # 345 very unhappy!

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Cheating gas
Houston, US
Oct 28, 2018 8:02 am EDT

I visit the Taco Cabana at 3922 Little York (Houston, Tx.) about 3 times a month, however this will be my last visit. The employee (140947) Vanessa that identified herself as the manager was extremely rude and nasty to not only me, but also her staff. I immediately requested a refund and will not be returning to this location.

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Sammy713
US
Nov 12, 2018 11:45 pm EST

The store on i10 and uvalde clearly has a sign that says 24 hours but is closed by 12 this is the only taco cabana in Houston that does that all other ones are open 24hours

I get hungry after hours fix this please

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Karyn1968
US
Jan 06, 2019 3:50 am EST

After reading everyone's complaints I've decided not go back to get pink Fajita meat and when you call them on it their rude you will not get another 16.19 out of me and I hope I'm followed by many and your store closed down but I'm spreading the word about the store in Arlington off Pioneer and 360

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Jameswilcox
US
Sep 17, 2019 2:06 pm EDT

The Taco Cabana on Southwest Military one day we went in there to pick up some tacos bean and cheese tacos from my little girls they ate tulip a piece and then came home and threw up then I work right down the street from there and I bought bean and cheese tacos and threw up the following morning please fix the problem

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gw palmer
US
Sep 28, 2019 6:57 am EDT

waited 2 minutes before Katherine showed up to take my order, you could see she did not want to be there, gave her my order & coupon code that's when she started to become rude to me! waited 10 minutes for my order and it was completely wrong!

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Cory D85
US
Oct 07, 2019 11:39 am EDT

From the start of our drive thru transaction we had the worst service from Luisa ( Employee : 155782). When I got my $8 quesadilla it look like it was made with 50 cents worth of ingredients.

Store : 20208

2908 Broadway
San Antonio, Tx 78209

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Simon1968
US
Nov 11, 2019 9:09 pm EST

Store# 20182. Phone# [protected] . I was eating my stake Fajita Bowl and a fly was on my plate. I talked to the manager and she didn't care

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Mariam1111
US
Nov 20, 2019 12:06 pm EST

I've been going to this Taco Cabana for a good while now and every time I see this same women always with a smile on her face, super helpful and just overall a great hard worker EVEN on her breaks. I believe she should honestly get a promotion. I will definitely be returning thanks to her and bringing my friends along. Amazing women.

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Michael Dittfurth
US
Jan 01, 2020 5:22 pm EST

The little unlit BREAKFAST menu sign is completely useless until sun rise. You need flashlight ! Surely management is aware and whoever installed the nice new big sign some time back. I went to website to see the current a.m. menu. Maintenance could get the little sign lit pretty quickly. A silly problem. Thanks, Mike

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Keri west
US
Jan 24, 2023 3:05 am EST

I ate at the temple store # 20327 on 1/14/2023@2:05pm and the food was so bad I really didn't eat it. I ordered the kickin' nachos with steak and the chips were so stale you couldn't chew them. There was no salsa out nothing. Then you had to workers arguing at the counter. Management wasn't around to care or tlk to. I will NVR go back.

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sistrunkpmorris
Fort Worth, US
Mar 15, 2023 5:13 pm EDT

I need a refund for a delivery item, Bacon & Egg Taco $3.39 from doordash, picked up @ Taco Cabana 4313 South Fwy, Fort Worth, TX 76115, USA.

3-9-23 which arrived at my home @ 5:02p.m.

PENDING

Transaction ID 07C69175K0646261L

Purchase amount 38.26

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sistrunkpmorris
Fort Worth, US
Mar 20, 2023 2:31 pm EDT

I need a refund for a delivery item. Bacon & Egg Taco $3.39 + tax from Taco Caban, picked up @ Taco Cabana 4313 South Fwy, Fort Worth, TX 76115, USA by doordash 3-9-23 Delivery was at 5:02p.m.

[protected]

Store #20239

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Certified Asshole
US
Apr 09, 2023 5:13 pm EDT

Your food has gotten expensive and extremely disgusting. I don't know why you've gone out of your way to screw up the food. You use to have good food now its to salty, the rice is always hard the fajita are just disgusting and dry as [censored]. Then you have the nerve to jack up the prices, im done with you greedy heathens!

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Anaise E
El Paso, US
Jun 03, 2023 7:00 pm EDT

At 8 My family and I went to taco cabana and we were attended by a woman with long lashes she provided great customer service was helpful with the menu. I just wanted to thank her for her great service! My family and I will be returning

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afk afk
US
Jun 28, 2023 4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Overall my experiences were great at this location... we had an issue with are order and manager was able to resolve it with great manners her name is Esther I was told by the employee thank you

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Hayley Anaya
US
Jul 29, 2023 6:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We were having a great time out and decided to stop at taco cabana on clay road to enjoy some nice food. As soon as we pulled up and we’re reversing we see one of the employees mean mug us and closed and locked both doors and walked away and it was barely 10pm and they close at 11pm.

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Shagu
San Antonio, US
Sep 23, 2023 11:42 am EDT

Ordered a few tacos at 7:15am in Seguin my egg and cheese taco had some plastic or metal string in it. 1st off it took a long time and 2nd I could eat it.

Shagufta punjani

[protected]

Shagufta85@gmail.com

2520 N. Highway 123 Bypass

Seguin, Tx 78155

Store #20237 order # 250696. 7:15:04 am

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    13455 E Freeway Service Rd, Houston, Texas, 77015, United States
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  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2024

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